Re: [rt-users] Scrip to automatically set Owner based on a Custom Field
On Thu, Oct 29, 2009 at 04:50:47PM -0700, jrummel wrote:
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific user
to be set as the Owner (ex: ticket is created with Product A selected, so
John Smith works on Product A, thus should automatically be the Owner).
Does anyone know the what my Custom Action would look like to accomplish
this?
You should use two customfields, one ticket customfield used to set the
product for the ticket, another _user_ customfield to set the list of
product a user works on in the user profile. Then your action will
compare those values and set the owner.
Here is a not tested code to help you:
my $Ticket = $self-TicketObj;
# Get products selected for this ticket
my $T_product = $Ticket-FirstCustomFieldValue ( 'Product' );
# Try to find a User with this product
my $user_found = undef;
my $Users = RT::Users-new ( $RT::SystemUser );
while ( my $User = $Users-Next () )
{
my $U_products = $User-CustomFieldValues ( 'Products' );
while ( my $product = $U_products-Next )
{
if ( $product-Content eq $T_product )
{
$user_found = $User;
last;
}
}
}
if ( $user_found $user_found-Id ) {
$RT::Logger-debug(User .$user_found-Name. found for product
.$T_product. Ticket .$Ticket-Id );
$Ticket-SetOwner( $user_found );
} else {
return 0;
}
return 1;
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Re: [rt-users] Scrip to automatically set Owner based on a Custom Field
I did something similar. If the custom field had a particular value,
then the owner had to be a particular user. I did it using this scrip:
Custom condition:
if ($self-TransactionObj-Type eq 'Create'
$self-TicketObj-FirstCustomFieldValue('Product') eq 'Product A') {
return 1;
}
return 0;
Custom Action:
$self-TicketObj-SetOwner('John Smith');
return 1;
Hope it helps,
Carlos
Emmanuel Lacour wrote:
On Thu, Oct 29, 2009 at 04:50:47PM -0700, jrummel wrote:
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific user
to be set as the Owner (ex: ticket is created with Product A selected, so
John Smith works on Product A, thus should automatically be the Owner).
Does anyone know the what my Custom Action would look like to accomplish
this?
You should use two customfields, one ticket customfield used to set the
product for the ticket, another _user_ customfield to set the list of
product a user works on in the user profile. Then your action will
compare those values and set the owner.
Here is a not tested code to help you:
my $Ticket = $self-TicketObj;
# Get products selected for this ticket
my $T_product = $Ticket-FirstCustomFieldValue ( 'Product' );
# Try to find a User with this product
my $user_found = undef;
my $Users = RT::Users-new ( $RT::SystemUser );
while ( my $User = $Users-Next () )
{
my $U_products = $User-CustomFieldValues ( 'Products' );
while ( my $product = $U_products-Next )
{
if ( $product-Content eq $T_product )
{
$user_found = $User;
last;
}
}
}
if ( $user_found $user_found-Id ) {
$RT::Logger-debug(User .$user_found-Name. found for product .$T_product.
Ticket .$Ticket-Id );
$Ticket-SetOwner( $user_found );
} else {
return 0;
}
return 1;
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___ ___
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|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigacióncgar...@ific.uv.es
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Re: [rt-users] Billing for RT customer service.
Hi Todd, We've taken to reporting against the RT database directly. We use custom fields to track the customer, project, billing status, invoice number, etc. Works well. Good luck, Andy Todd Chapman wrote: Hi all, We use RT to perform customer service for our client. RT doesn't really have a good way for us to get the numbers we need to bill our clients. It's easy to get the number of tickets handled, but getting the number of emails sent external (to consumers) during a given time period seems to be pretty difficult (and I have a fair amount of experience with the RT API). Any advice on getting this data? Thanks! -Todd -- === xforty technologies Andrew Libby ali...@xforty.com http://xforty.com === ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.x serious security issue with mixing sessions [SOLVED I think!]
On Friday 23 of October 2009, Arkadiusz Miskiewicz wrote: On Friday 23 of October 2009, Jesse Vincent wrote: I don't think I've ever seen this wtih RT, but I have seen it with other applications - the cause is _usually_ an HTTP proxy that's caching RT's pages. Do you have any sort of HTTP proxy between your browsers and your server? No proxy. Also rt is served over https. There is no proxy but apache serving rt had mod_cache module installed which turns out to be caching cookies! Nightmare to track. Uninstalled and so far everything is working nicely. Now the question is can anything be done on rt level to prevent mod_cache from cacheing such stuff and actually creating security issues? ps. issues.apache.org is full of weird mod_cache related things -jesse -- Arkadiusz MiśkiewiczPLD/Linux Team arekm / maven.plhttp://ftp.pld-linux.org/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Scrip to automatically set Owner based on a Custom Field
Jrummel,
We do this for our queue that reviews requests. Based on the Org code,
we set the owner for the person best suited to evaluate tickets for that
organization. This is our code:
#
# Custom action Preparation Code:
#
#
# set new ticket owner id value
#
#42 - Frank
# 148 - Bob
# 5125 - Sally
# 9324 - Roberta
# 73886 - Ted
#
my %orgs = qw(
Budget-Direct 148
Budget-Indirect 148
Controller-AP 5125
Controller-AR 73886
Controller-GA 148
Controller-PR 42
Facilities 42
Field OPS 42
OCFO-Other 42
Procurement 9324
Property9324
SPO 73886
Travel 5125
Other 42
);
my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,Name = CFO-Org);
return 0 unless $cf-id;
my $cfvalue = $ticket-FirstCustomFieldValue('CFO-Org');
my $ownerid = $orgs{$cfvalue};
# set Ticket Due date Owner ID
$ticket-SetOwner($ownerid);
return 1;
#
# Custom action Cleanup Code:
#
return 1;
I hope this helps.
Kenn
LBNL
On 10/29/2009 4:50 PM, jrummel wrote:
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific user
to be set as the Owner (ex: ticket is created with Product A selected, so
John Smith works on Product A, thus should automatically be the Owner).
Does anyone know the what my Custom Action would look like to accomplish
this?
Thanks!
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Re: [rt-users] change location of attachments in RT 3.4.5?
On Thu, Oct 29, 2009 at 11:20 PM, Jesse Vincent je...@bestpractical.comwrote: RT 1.0.x was the last version of RT to store attachments on the filesystem. We're working on an RTx for a client that _might_ end up getting released which would let you do this for RT 3.8. But it's not something I can put a date on. I think I know who the client is because I used to work for them. Well, at the very least we were paying BP to implement similar functionality. :-) Drew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Scrip to automatically set Owner based on a Custom Field
Thank you all so much for your time. I got it to work!
Expanding on it further:
Say I have 40 products, and 5 users. Each of these 5 users works on more
than one product.
Would I then have to make 5 different scrips with OR statements in them?
Ideally, I would like to be able to add a column to the CustomFieldValues
table containing a value of 1-5. Then make a small table called UserOwner
or something with 2 columns:
one column with values 1-5 called id (relating to the added column in
CustomFieldValues), and one column with usernames called Name.
I guess that's a long way of asking if there is a way to accomplish this in
1 scrip by way of an SQL statement? Hopefully I explained that somewhat
coherently.
Thanks again!
Carlos Garcia Montoro wrote:
I did something similar. If the custom field had a particular value,
then the owner had to be a particular user. I did it using this scrip:
Custom condition:
if ($self-TransactionObj-Type eq 'Create'
$self-TicketObj-FirstCustomFieldValue('Product') eq 'Product A') {
return 1;
}
return 0;
Custom Action:
$self-TicketObj-SetOwner('John Smith');
return 1;
Hope it helps,
Carlos
Emmanuel Lacour wrote:
On Thu, Oct 29, 2009 at 04:50:47PM -0700, jrummel wrote:
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific
user
to be set as the Owner (ex: ticket is created with Product A selected,
so
John Smith works on Product A, thus should automatically be the Owner).
Does anyone know the what my Custom Action would look like to accomplish
this?
You should use two customfields, one ticket customfield used to set the
product for the ticket, another _user_ customfield to set the list of
product a user works on in the user profile. Then your action will
compare those values and set the owner.
Here is a not tested code to help you:
my $Ticket = $self-TicketObj;
# Get products selected for this ticket
my $T_product = $Ticket-FirstCustomFieldValue ( 'Product' );
# Try to find a User with this product
my $user_found = undef;
my $Users = RT::Users-new ( $RT::SystemUser );
while ( my $User = $Users-Next () )
{
my $U_products = $User-CustomFieldValues ( 'Products' );
while ( my $product = $U_products-Next )
{
if ( $product-Content eq $T_product )
{
$user_found = $User;
last;
}
}
}
if ( $user_found $user_found-Id ) {
$RT::Logger-debug(User .$user_found-Name. found for product
.$T_product. Ticket .$Ticket-Id );
$Ticket-SetOwner( $user_found );
} else {
return 0;
}
return 1;
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--
___ ___
| __ __ | Carlos García MontoroIngeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigacióncgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|___| España / Spain Fax: +34 963543488
begin:vcard
fn;quoted-printable:Carlos Garc=C3=ADa Montoro
n;quoted-printable:Garc=C3=ADa Montoro;Carlos
org;quoted-printable;quoted-printable:Instituto de F=C3=ADsica
Corpuscular;Servicios Inform=C3=A1ticos
adr;quoted-printable:Apartado de Correos 22085;;Edificio Institutos de
Investigaci=C3=B3n;Valencia;Valencia;E-46071;Spain
email;internet:carlos.gar...@ific.uv.es
tel;work:(+34) 96 354 37 06
x-mozilla-html:TRUE
version:2.1
end:vcard
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View this message in context:
http://old.nabble.com/Scrip-to-automatically-set-Owner-based-on-a-Custom-Field-tp26122827p26135648.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
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Re: [rt-users] 3.8.x serious security issue with mixing sessions [SOLVED I think!]
On Fri, Oct 30, 2009 at 03:13:33PM +0100, Arkadiusz Miskiewicz wrote: On Friday 23 of October 2009, Arkadiusz Miskiewicz wrote: On Friday 23 of October 2009, Jesse Vincent wrote: I don't think I've ever seen this wtih RT, but I have seen it with other applications - the cause is _usually_ an HTTP proxy that's caching RT's pages. Do you have any sort of HTTP proxy between your browsers and your server? No proxy. Also rt is served over https. There is no proxy but apache serving rt had mod_cache module installed which turns out to be caching cookies! Nightmare to track. Uninstalled and so far everything is working nicely. Now the question is can anything be done on rt level to prevent mod_cache from cacheing such stuff and actually creating security issues? Well, what does mod_cache need to know not to cache requests? ps. issues.apache.org is full of weird mod_cache related things -jesse -- Arkadiusz MiśkiewiczPLD/Linux Team arekm / maven.plhttp://ftp.pld-linux.org/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Scrip to automatically set Owner based on a Custom Field
Jrummel,
Again, look at the code I sent you. In it you have on a few users
working on more than one ORG code. Set up a qw( ...) with your
values and you're set.
Kenn
LBNL
On 10/30/2009 12:23 PM, jrummel wrote:
Thank you all so much for your time. I got it to work!
Expanding on it further:
Say I have 40 products, and 5 users. Each of these 5 users works on more
than one product.
Would I then have to make 5 different scrips with OR statements in them?
Ideally, I would like to be able to add a column to the CustomFieldValues
table containing a value of 1-5. Then make a small table called UserOwner
or something with 2 columns:
one column with values 1-5 called id (relating to the added column in
CustomFieldValues), and one column with usernames called Name.
I guess that's a long way of asking if there is a way to accomplish this in
1 scrip by way of an SQL statement? Hopefully I explained that somewhat
coherently.
Thanks again!
Carlos Garcia Montoro wrote:
I did something similar. If the custom field had a particular value,
then the owner had to be a particular user. I did it using this scrip:
Custom condition:
if ($self-TransactionObj-Type eq 'Create'
$self-TicketObj-FirstCustomFieldValue('Product') eq 'Product A') {
return 1;
}
return 0;
Custom Action:
$self-TicketObj-SetOwner('John Smith');
return 1;
Hope it helps,
Carlos
Emmanuel Lacour wrote:
On Thu, Oct 29, 2009 at 04:50:47PM -0700, jrummel wrote:
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific
user
to be set as the Owner (ex: ticket is created with Product A selected,
so
John Smith works on Product A, thus should automatically be the Owner).
Does anyone know the what my Custom Action would look like to accomplish
this?
You should use two customfields, one ticket customfield used to set the
product for the ticket, another _user_ customfield to set the list of
product a user works on in the user profile. Then your action will
compare those values and set the owner.
Here is a not tested code to help you:
my $Ticket = $self-TicketObj;
# Get products selected for this ticket
my $T_product = $Ticket-FirstCustomFieldValue ( 'Product' );
# Try to find a User with this product
my $user_found = undef;
my $Users = RT::Users-new ( $RT::SystemUser );
while ( my $User = $Users-Next () )
{
my $U_products = $User-CustomFieldValues ( 'Products' );
while ( my $product = $U_products-Next )
{
if ( $product-Content eq $T_product )
{
$user_found = $User;
last;
}
}
}
if ( $user_found $user_found-Id ) {
$RT::Logger-debug(User .$user_found-Name. found for product
.$T_product. Ticket .$Ticket-Id );
$Ticket-SetOwner( $user_found );
} else {
return 0;
}
return 1;
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___ ___
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|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
| [_] | Edificio Institutos de Investigacióncgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|___| España / Spain Fax: +34 963543488
begin:vcard
fn;quoted-printable:Carlos Garc=C3=ADa Montoro
n;quoted-printable:Garc=C3=ADa Montoro;Carlos
org;quoted-printable;quoted-printable:Instituto de F=C3=ADsica
Corpuscular;Servicios Inform=C3=A1ticos
adr;quoted-printable:Apartado de Correos 22085;;Edificio Institutos de
Investigaci=C3=B3n;Valencia;Valencia;E-46071;Spain
email;internet:carlos.gar...@ific.uv.es
tel;work:(+34) 96 354 37 06
x-mozilla-html:TRUE
version:2.1
end:vcard
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[rt-users] Unable to Upgrade RT 3.6.6 to 3.8.x using MySQL 5.0.77 and provided database upgrade scripts
Hello all,
I'm having quite the time upgrading RT from 3.6.6 to the last version.
I am following the readme and upgrading.mysql docs.
./configure runs fine
Make testdeps and fixdeps were also successful
Make upgrade ran with no errors
Coming up on the section about upgrading the database to 3.7.87 prior to
executing the SQL schema as detailed in the upgrading.mysql doc:
[r...@help01 rt-3.8.6]# ./sbin/rt-setup-database --dba root
--prompt-for-dba-password --action upgrade
In order to create or update your RT database, this script needs to
connect to your mysql instance on localhost as root
Please specify that user's database password below. If the user has no
database
password, just press return.
Password:
Working with:
Type: mysql
Host: localhost
Name: rt3
User: rt_user
DBA:root
Enter RT version you're upgrading from: 3.6.6
Going to apply following upgrades:
* 3.7.1
* 3.7.3
* 3.7.10
* 3.7.15
* 3.7.19
* 3.7.81
* 3.7.82
* 3.7.85
* 3.7.86
* 3.7.87
* 3.8.0
* 3.8.1
* 3.8.2
* 3.8.3
* 3.8.4
* 3.8.6
Enter RT version if you want to stop upgrade at some point,
or leave it blank if you want apply above upgrades: 3.7.87
Going to apply following upgrades:
* 3.7.1
* 3.7.3
* 3.7.10
* 3.7.15
* 3.7.19
* 3.7.81
* 3.7.82
* 3.7.85
* 3.7.86
* 3.7.87
IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP
Proceed [y/N]:y
Processing 3.7.1
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access
denied for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
Connect Failed Access denied for user 'rt_user'@'localhost' (using
password: YES)
at /home/jbarron/rt-3.8.6/sbin/../lib/RT.pm line 204
Using the user/pass specified in the script to connect directly to mysql
works fine so I'm not sure why its still failing on me. I've added all
the permissions for the rt_user and root user just to test, tried
running the script with no arguments except -action upgrade, and I'm
still stuck.
Thanks kindly,
Josh Barron
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[rt-users] RT slowness but ONLY when sending email
We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've started using here at work. I've read through a bunch of the slow RT threads, but haven't seen what we are. In general the performance is very good. Our problem is when a user takes an action that generates an outbound email message. The application just sits there for a LONG time (maybe 60 seconds or so) before the resulting page is displayed and the mail message is delivered. If a user goes into the preferences and turns off the email functionality, the system performance on the same function is perfectly acceptable. Using sendmail from the command line works just fine with no delay so we're at a loss. It looks like RT is timing out waiting for SOMETHING and then sends the message after the timeout. Any help or advice would be greatly appreciated! -- View this message in context: http://old.nabble.com/RT-slowness-but-ONLY-when-sending-email-tp26101511p26101511.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT slowness but ONLY when sending email
On 10/31/09 10:23, gunslinger95 wrote: We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've started using here at work. I've read through a bunch of the slow RT threads, but haven't seen what we are. In general the performance is very good. Our problem is when a user takes an action that generates an outbound email message. The application just sits there for a LONG time (maybe 60 seconds or so) before the resulting page is displayed and the mail message is delivered. If a user goes into the preferences and turns off the email functionality, the system performance on the same function is perfectly acceptable. Using sendmail from the command line works just fine with no delay so we're at a loss. It looks like RT is timing out waiting for SOMETHING and then sends the message after the timeout. Any help or advice would be greatly appreciated! How are you calling your outbound mail functions? via SMTP or 'sendmail' ? The one thing that comes to mind for me is, if you're using SMTP and you're using an MTA which has something similar to Sendmail's GreetPause feature, and you don't have it configured properly, you could be causing yourself unnecessary delays. check your etc/RT_SiteConfig or etc/RT_Config files to see what your outbound mail settings are, and then AS THE USER THAT RUNS HTTPD, try to simulate the outbound mail process from the command line to see if that gives you any clues. Also, check your mail and httpd log files to see if there are any clues there. hope this helps. Alan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT slowness but ONLY when sending email
Read the following miniarticle: http://wiki.bestpractical.com/view/SendmailTips On Sat, Oct 31, 2009 at 9:51 AM, Alan Premselaar al...@12inch.com wrote: On 10/31/09 10:23, gunslinger95 wrote: We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've started using here at work. I've read through a bunch of the slow RT threads, but haven't seen what we are. In general the performance is very good. Our problem is when a user takes an action that generates an outbound email message. The application just sits there for a LONG time (maybe 60 seconds or so) before the resulting page is displayed and the mail message is delivered. If a user goes into the preferences and turns off the email functionality, the system performance on the same function is perfectly acceptable. Using sendmail from the command line works just fine with no delay so we're at a loss. It looks like RT is timing out waiting for SOMETHING and then sends the message after the timeout. Any help or advice would be greatly appreciated! How are you calling your outbound mail functions? via SMTP or 'sendmail' ? The one thing that comes to mind for me is, if you're using SMTP and you're using an MTA which has something similar to Sendmail's GreetPause feature, and you don't have it configured properly, you could be causing yourself unnecessary delays. check your etc/RT_SiteConfig or etc/RT_Config files to see what your outbound mail settings are, and then AS THE USER THAT RUNS HTTPD, try to simulate the outbound mail process from the command line to see if that gives you any clues. Also, check your mail and httpd log files to see if there are any clues there. hope this helps. Alan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT slowness but ONLY when sending email
That sounds VERY promising - I'll try that first thing Monday morning and report back. Thanks for the link - as I said - I'm just learning the tool, but EVERYONE in the office likes it so far... Ruslan Zakirov wrote: Read the following miniarticle: http://wiki.bestpractical.com/view/SendmailTips On Sat, Oct 31, 2009 at 9:51 AM, Alan Premselaar al...@12inch.com wrote: On 10/31/09 10:23, gunslinger95 wrote: We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've started using here at work. I've read through a bunch of the slow RT threads, but haven't seen what we are. In general the performance is very good. Our problem is when a user takes an action that generates an outbound email message. The application just sits there for a LONG time (maybe 60 seconds or so) before the resulting page is displayed and the mail message is delivered. If a user goes into the preferences and turns off the email functionality, the system performance on the same function is perfectly acceptable. Using sendmail from the command line works just fine with no delay so we're at a loss. It looks like RT is timing out waiting for SOMETHING and then sends the message after the timeout. Any help or advice would be greatly appreciated! How are you calling your outbound mail functions? via SMTP or 'sendmail' ? The one thing that comes to mind for me is, if you're using SMTP and you're using an MTA which has something similar to Sendmail's GreetPause feature, and you don't have it configured properly, you could be causing yourself unnecessary delays. check your etc/RT_SiteConfig or etc/RT_Config files to see what your outbound mail settings are, and then AS THE USER THAT RUNS HTTPD, try to simulate the outbound mail process from the command line to see if that gives you any clues. Also, check your mail and httpd log files to see if there are any clues there. hope this helps. Alan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- View this message in context: http://old.nabble.com/RT-slowness-but-ONLY-when-sending-email-tp26101511p26139614.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
