Re: [rt-users] RT::Extension::Timeline kills Bulk Update Button
On Fri, Sep 02, 2011 at 05:59:25AM -0700, john s. wrote: RT-Version: 3.8.9 Ubuntu 10.04 LTS Version Hello everybody Last week i give the Timeline Extension a try on our rt test system. So i installed the extension and check if everything okay. But if i look a little bit closer i notice that the Bulk update Button at the Ticket option is completley missing. Instead of that one there is the Timeline option. Picture: http://i56.tinypic.com/11brlon.jpg http://i56.tinypic.com/11brlon.jpg How i can remove the timeline extension and recover the Bulk Update Option in Ticket Search? This bug was reported to the maintainer a year ago https://rt.cpan.org/Public/Bug/Display.html?id=39729 You can try the suggested fix and let the maintainer know if it works or not. -kevin pgpxAohz4MhYd.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Having Resolved tickets Reply to Requestor
On 09/02/2011 10:52 AM, Derek Rumig wrote: I had changed this in 3.8.7, but cannot find the right spot in 4.0.1 to change the default action from Comment to Respond when selecting Resolve from the actions menu. Anyone find this? You need to modify the Lifecycles configuration in the actions section. Read /opt/rt4/etc/RT_Config.pm for more about Lifecycles. I believe this has been answered on the list before. FWIW, we have an upcoming blog post about lifecycles which will cover this. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] RT Upgrade problem
On Friday 02 of September 2011, Kevin Falcone wrote: On Thu, Sep 01, 2011 at 05:32:00PM +, Derek Rumig wrote: I was running 3.8.7 and had a user using the 3.5-default. Now he cannot login with 4.0.1 and gets the error Could not find component for path `/NoAuth/css/3.5-default/main.css' Anyone know where in the database you can set the users theme? Or if there is a way around this? There's a bug open for this http://issues.bestpractical.com/Ticket/Display.html?id=18271 (guest/guest) You can delete all of their preferences by finding the Attributes record named Pref-RT::System-1 with the appropriate ObjectType and ObjectIds Or just symlink 3.5-default to other existing theme dir, login and change theme in preferences. -kevin -- Arkadiusz MiśkiewiczPLD/Linux Team arekm / maven.plhttp://ftp.pld-linux.org/ RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] RT FastCGI configuration Issues
Hi,
I am trying to use the FastCGI web handler with RT 3.8.10 and am having
issues. It appears that rt is unable to login to the database when using
FastCGI:
[Fri Sep 02 16:57:35 2011] [notice] Apache/2.2.17 (Unix) mod_ssl/2.2.17
OpenSSL/0.9.8e-fips-rhel5 mod_fcgid/2.3.6 mod_perl/2.0.5 Perl/v5.8.8 configured
-- resuming normal operations
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access denied
for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
Connect Failed Access denied for user 'rt_user'@'localhost' (using password:
YES) at /opt/rt3/bin/../lib/RT.pm line 206
Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 54.
[Fri Sep 02 16:57:37 2011] [warn] [client myhost] (104)Connection reset by
peer: mod_fcgid: error reading data from FastCGI server
When logging into the database manually with rt_user I have no issues:
/usr/local/mysql/bin/mysql -u rt_user -h localhost -p
Enter password:
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 173
Server version: 5.5.10-log Source distribution
Copyright (c) 2000, 2010, Oracle and/or its affiliates. All rights reserved.
Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective
owners.
Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.
mysql
Also when I switch to use the perl handler things work fine:
[Fri Sep 2 21:11:29 2011] [info]: Successful login for pfincher from myhost
(/opt/rt3/bin/../lib/RT/Interface/Web.pm:593)
I am using apache v2.2.17 and mod_fcgid v2.3.6. Is there something stupid I
am missing?
Thanks,
Paul
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] New 4.02 install issue-Can't locate I18N/LangTags/List.pm
Greetings, Fresh install of RT 4.02 on Linux, all dependencies tests passed, everything fired up as expected except when accessing pages that have language selections, e.g. create user. The error message appears only in the browser, nothing in the log files (full text at the end of this email) but boils down to: Error during compilation of /opt/rt4/share/html/Elements/SelectLang: Can't locate I18N/LangTags/List.pm in @INC From the RT System Configuration page, shows Detect.pm but not List.pm: I18N::LangTags 0.35/usr/share/perl/5.10/I18N/LangTags.pm I18N::LangTags::Detect 1.03/usr/share/perl/5.10/I18N/LangTags/Detect.pm And the search path looks good: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 However, the Perl module is in fact on disk: www:/usr/share/perl/5.10.0/I18N/LangTags# ll /usr/share/perl/5.10 lrwxrwxrwx 1 root root 6 Apr 28 2010 /usr/share/perl/5.10 - 5.10.0 www:/usr/share/perl/5.10.0/I18N/LangTags# ll total 40 -rw-r--r-- 1 root root 6538 Jun 30 20:44 Detect.pm -rw-r--r-- 1 root root 28826 Jun 30 20:44 List.pm CPAN reports the LangTag modules are all up to date. Has anyone else seen this before? Suggestions? Thanks! --Mark = Full error message as appears in the browser: Error during compilation of /opt/rt4/share/html/Elements/SelectLang: Can't locate I18N/LangTags/List.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /opt/rt4/share/html/Elements/SelectLang line 70. Stack: [/opt/rt4/share/html/Elements/SelectLang:70] [I18N/LangTags/List.pm:70] [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:817] [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:445] [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:1127] [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:1060] [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:1239] [/opt/rt4/share/html/Admin/Users/Modify.html:94] [/opt/rt4/share/html/Widgets/TitleBox:56] [/opt/rt4/share/html/Admin/Users/Modify.html:102] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:538] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:285] [/opt/rt4/share/html/autohandler:53] BEGIN failed--compilation aborted at /opt/rt4/share/html/Elements/SelectLang line 70. Stack: [/opt/rt4/share/html/Elements/SelectLang:70] [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:817] [/usr/local/share/perl/5.10.0/HTML/Mason/Interp.pm:445] [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:1127] [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:1060] [/usr/local/share/perl/5.10.0/HTML/Mason/Request.pm:1239] [/opt/rt4/share/html/Admin/Users/Modify.html:94] [/opt/rt4/share/html/Widgets/TitleBox:56] [/opt/rt4/share/html/Admin/Users/Modify.html:102] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:538] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:285] [/opt/rt4/share/html/autohandler:53] RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
