[sniffer] Re: Happy Holidays!

[Michael Murdoch]

God Bless!

Sent from AppRiver 

> On Dec 23, 2017, at 9:13 AM, Pete McNeil  wrote:
> 
> This is just a quick note to let you all know that we're thinking of you.
> 
> On behalf of the whole team:
> 
> We wish you a Merry Christmas and a happy, prosperous New Year.
> 
> Best,
> 
> _M
> 
> -- 
> Pete McNeil
> Chief Scientist
> ARM Research Labs, LLC
> www.armresearch.com
> 866-770-1044 x7010
> twitter/codedweller
> 
> 
> #
> This message is sent to you because you are subscribed to
> the mailing list .
> This list is for discussing Message Sniffer,
> Anti-spam, Anti-Malware, and related email topics.
> For More information see http://www.armresearch.com
> To unsubscribe, E-mail to: 
> To switch to the DIGEST mode, E-mail to 
> To switch to the INDEX mode, E-mail to 
> Send administrative queries to  
> 
> 



#
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Send administrative queries to  

[sniffer] Re: [BULKMAILER] [sniffer] Windows SDK with SNFMulti 3.2.0 -- coming soon.

[Michael Murdoch]

I AM.

-Original Message-
From: Message Sniffer Community [mailto:sniffer@sortmonster.com] On Behalf Of 
Pete McNeil
Sent: Thursday, December 24, 2015 3:19 PM
To: Message Sniffer Community 
Subject: [BULKMAILER] [sniffer] Windows SDK with SNFMulti 3.2.0 -- coming soon.

Hi Sniffer Foiks,

If you're curious about the Windows SDK (DLLs) ... they should be posted in the 
next few days, but not yet.

Best,

_M

--
Pete McNeil
Chief Scientist
ARM Research Labs, LLC
www.armresearch.com
866-770-1044 x7010
twitter/codedweller 


#
This message is sent to you because you are subscribed to
  the mailing list .
This list is for discussing Message Sniffer,
Anti-spam, Anti-Malware, and related email topics.
For More information see http://www.armresearch.com
To unsubscribe, E-mail to: 
To switch to the DIGEST mode, E-mail to 
To switch to the INDEX mode, E-mail to 
Send administrative queries to  


 
#
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To switch to the DIGEST mode, E-mail to 
To switch to the INDEX mode, E-mail to 
Send administrative queries to  

RE: Re[2]: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

Yes, you can renew with Declude.  

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Sent: Wednesday, December 28, 2005 3:22 PM
To: sniffer@SortMonster.com
Subject: Re: Re[2]: [sniffer] Last chance to renew at the old price!

Can we renew at declude.com since their pricing is $292.50? I assume 
their prices will increase on Jan 1, 2006 too.



This E-Mail came from the Message Sniffer mailing list. For information
and (un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



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(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html

RE: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

Hi Folks,

Actually, here is some more detail as to the reasons for the price
increase.  In addition, please bear in mind that that prices haven't
been raised in approximately 2 years and even with this increase we are
priced very competitively. 

The new feature/benefits and more to come are as follows:

* In the past 6 months we have more than doubled the number of updates
per day and we will continue to increase our bandwidth and the speed of
our updates.  

* We have more than tripled our staff to improve our monitoring,
support, and rule generation capabilities.  Come January, we are again
doubling this staff as the black-hats have gotten much more
sophisticated and this has become a 24x7 battle.  Even Pete needs to
sleep sometimes. :-)

* We are adding new RD programs for AFF/419 spam and Malware mitigation
(many of the results from these projects have already been implemented).

* During this next year as part of our continuous improvement policy we
will continue to roll out new features and enhancements such as fully
automated reporting, in-band real-time updates, an optimized message
processing pipeline, image and file attachment tagging, advanced header
structure analysis, enhanced adaptive heuristics, improved machine
learning systems, real-time wave-front threat detection, and many
more...

It's important to recognize that many of our improvements don't require
new software to be installed on the client side since they are delivered
through rulebase enhancements. Though this often causes our work to go
unnoticed, it is actually a design feature since it means that your
installation requires very little maintenance. This translates to
lowered administration costs and higher reliability.

As a result of this reliability-first design strategy, it may not
always be obvious that our service is constantly being improved and
enhanced - we never stand still ;-)

We'd hate to see any of you go, but please do compare us with other
services.
I'm sure that you'll find we're well worth the money, but it's always
good to keep your options open. In fact, best practice these days for
spam filtering is to use a blended approach that leverages many
services. We personally encourage that for best results.

Please let me know if you have any questions.  Thank you for your
feedback and business!

Sincerely

Michael Murdoch
The Sniffer Team 
ARM Research Labs, LLC
Tel. 850-932-5338 x303 


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Fox, Thomas
Sent: Tuesday, December 27, 2005 1:03 PM
To: sniffer@SortMonster.com
Subject: RE: [sniffer] Last chance to renew at the old price!

I said the same thing, and the response was, basically,
We haven't raised the price in a long time, we need
the money, like it or lump it. 

 -Original Message-
 From: [EMAIL PROTECTED] 
 [mailto:[EMAIL PROTECTED] On Behalf Of Dave Koontz
 Sent: Tuesday, December 27, 2005 1:57 PM
 To: sniffer@SortMonster.com
 Subject: RE: [sniffer] Last chance to renew at the old price!
 
 Pete, why over a 50% increase?  That seems rather drastic
  
 
 -Original Message-
 From: [EMAIL PROTECTED] 
 [mailto:[EMAIL PROTECTED]
 On Behalf Of Pete McNeil
 Sent: Tuesday, December 27, 2005 12:42 PM
 To: sniffer@sortmonster.com
 Subject: [sniffer] Last chance to renew at the old price!
 
 Hello Sniffer folks,
 
   This is just a friendly reminder that prices will be going up
   January 1.
 
   You can add a year to your SNF subscription at the current price if
   you renew before January 1.
 
   Details are here:
 https://www.armresearch.com/message-sniffer/forms/form-renewal.asp
 
 Thanks,
 _M
 
 Pete McNeil (Madscientist)
 President, MicroNeil Research Corporation Chief SortMonster
 (www.sortmonster.com) Chief Scientist (www.armresearch.com)
 
 
 This E-Mail came from the Message Sniffer mailing list. For 
 information and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 
 
 This E-Mail came from the Message Sniffer mailing list. For 
 information and (un)subscription instructions go to 
 http://www.sortmonster.com/MessageSniffer/Help/Help.html
 ---
 [This E-mail scanned for viruses by Declude Virus]
 
 

---
[This E-mail scanned for viruses by Declude Virus]



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and (un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



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(un)subscription instructions go to 
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RE: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

Hi Rick,

Yes, you can convert your monthly license payment to a yearly
subscription and at the current yearly rate of $ 325.00 by going to: 

https://www.armresearch.com/message-sniffer/forms/form-renewal.asp

This is the recommendation that we are making to all monthly customers
so that you can be grandfathered in at the current price.

Please give a day or two to email you your PAID COPY of your invoice
with the effective subscription dates.  Thank you for your business!

Mike
The Sniffer Team 


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Robeson
Sent: Tuesday, December 27, 2005 1:29 PM
To: sniffer@SortMonster.com
Subject: RE: [sniffer] Last chance to renew at the old price!

We've always paid under the 'monthly' plan.
How will this be affected?
Should we switch to the yearly plan?

Rick Robeson
getlocalnews.com
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]



-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Michael Murdoch
Sent: Tuesday, December 27, 2005 11:14 AM
To: sniffer@SortMonster.com
Cc: Pete McNeil
Subject: RE: [sniffer] Last chance to renew at the old price!
Importance: High


Hi Folks,

Actually, here is some more detail as to the reasons for the price
increase.  In addition, please bear in mind that that prices haven't
been raised in approximately 2 years and even with this increase we are
priced very competitively.

The new feature/benefits and more to come are as follows:

* In the past 6 months we have more than doubled the number of updates
per day and we will continue to increase our bandwidth and the speed of
our updates.

* We have more than tripled our staff to improve our monitoring,
support, and rule generation capabilities.  Come January, we are again
doubling this staff as the black-hats have gotten much more
sophisticated and this has become a 24x7 battle.  Even Pete needs to
sleep sometimes. :-)

* We are adding new RD programs for AFF/419 spam and Malware mitigation
(many of the results from these projects have already been implemented).

* During this next year as part of our continuous improvement policy we
will continue to roll out new features and enhancements such as fully
automated reporting, in-band real-time updates, an optimized message
processing pipeline, image and file attachment tagging, advanced header
structure analysis, enhanced adaptive heuristics, improved machine
learning systems, real-time wave-front threat detection, and many
more...

It's important to recognize that many of our improvements don't require
new software to be installed on the client side since they are delivered
through rulebase enhancements. Though this often causes our work to go
unnoticed, it is actually a design feature since it means that your
installation requires very little maintenance. This translates to
lowered administration costs and higher reliability.

As a result of this reliability-first design strategy, it may not
always be obvious that our service is constantly being improved and
enhanced - we never stand still ;-)

We'd hate to see any of you go, but please do compare us with other
services.
I'm sure that you'll find we're well worth the money, but it's always
good to keep your options open. In fact, best practice these days for
spam filtering is to use a blended approach that leverages many
services. We personally encourage that for best results.

Please let me know if you have any questions.  Thank you for your
feedback and business!

Sincerely

Michael Murdoch
The Sniffer Team
ARM Research Labs, LLC
Tel. 850-932-5338 x303


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Fox, Thomas
Sent: Tuesday, December 27, 2005 1:03 PM
To: sniffer@SortMonster.com
Subject: RE: [sniffer] Last chance to renew at the old price!

I said the same thing, and the response was, basically,
We haven't raised the price in a long time, we need
the money, like it or lump it.

 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED] On Behalf Of Dave Koontz
 Sent: Tuesday, December 27, 2005 1:57 PM
 To: sniffer@SortMonster.com
 Subject: RE: [sniffer] Last chance to renew at the old price!

 Pete, why over a 50% increase?  That seems rather drastic


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED]
 On Behalf Of Pete McNeil
 Sent: Tuesday, December 27, 2005 12:42 PM
 To: sniffer@sortmonster.com
 Subject: [sniffer] Last chance to renew at the old price!

 Hello Sniffer folks,

   This is just a friendly reminder that prices will be going up
   January 1.

   You can add a year to your SNF subscription at the current price if
   you renew before January 1.

   Details are here:
 https://www.armresearch.com/message-sniffer/forms/form-renewal.asp

 Thanks,
 _M

 Pete McNeil (Madscientist)
 President, MicroNeil Research Corporation Chief SortMonster
 (www.sortmonster.com) Chief Scientist (www.armresearch.com

RE: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

Hi Dave,

Your license is set to expire on 01/26/2006, so if receive the renewal
before the end of the year.  Your cost will be the same as your last
renewal.  Again, we are grandfathering and giving consideration to our
existing clients.  If you wait until after the 1st, your educational
cost will be 10% off the new retail of $ 495.00.

Again and finally, this increase is needed if we are to remain a viable
business that is able to provide you with a quality product/service and
enhancements.  And, just to clarify the percentage of the price
increase, it is actually a 34% increase in retail or $ 170.00 per year.
I know that they may still seem like a lot to some of you, but it is
either this or get out of the business.  

I trust and hope you will all understand.  That's all that I have left
to say as we have to get back to work keeping your in-boxes clean. ;-)  

Thank you all for your business and support.  Have a great New Year!

Best wishes,
Mike Murdoch
ARM Research Labs, LLC
The Sniffer Team
Tel. 850-932-5338 x303



-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Koontz
Sent: Tuesday, December 27, 2005 1:42 PM
To: sniffer@SortMonster.com
Cc: 'Pete McNeil'
Subject: RE: [sniffer] Last chance to renew at the old price!

Thanks for the explaination.  While this is all fine and good, the
reality
is that many IT shops are on fixed budgets outside of their control.  I
can
justify a 10-15% increase to our CFO, but over 50% will get shot down
immediately.

The fact that you haven't raised prices in years is noble, but if you
need
additional revenue, you should phase the increases in over a period of
time,
or a modest increase each year.  Some customers simply can not turn up
the
cash buckets into over-drive whenever you deem you need a substantial
cash
influx.

You've got a great product, and I would really hate to lose it as a
tool.
What will the Educational Institution pricing look like?


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
On Behalf Of Michael Murdoch
Sent: Tuesday, December 27, 2005 2:14 PM
To: sniffer@SortMonster.com
Cc: Pete McNeil
Subject: RE: [sniffer] Last chance to renew at the old price!
Importance: High

Hi Folks,

Actually, here is some more detail as to the reasons for the price
increase.
In addition, please bear in mind that that prices haven't been raised in
approximately 2 years and even with this increase we are priced very
competitively. 

The new feature/benefits and more to come are as follows:

* In the past 6 months we have more than doubled the number of updates
per
day and we will continue to increase our bandwidth and the speed of our
updates.  

* We have more than tripled our staff to improve our monitoring,
support,
and rule generation capabilities.  Come January, we are again doubling
this
staff as the black-hats have gotten much more sophisticated and this has
become a 24x7 battle.  Even Pete needs to sleep sometimes. :-)

* We are adding new RD programs for AFF/419 spam and Malware mitigation
(many of the results from these projects have already been implemented).

* During this next year as part of our continuous improvement policy we
will
continue to roll out new features and enhancements such as fully
automated
reporting, in-band real-time updates, an optimized message processing
pipeline, image and file attachment tagging, advanced header structure
analysis, enhanced adaptive heuristics, improved machine learning
systems,
real-time wave-front threat detection, and many more...

It's important to recognize that many of our improvements don't require
new
software to be installed on the client side since they are delivered
through
rulebase enhancements. Though this often causes our work to go
unnoticed, it
is actually a design feature since it means that your installation
requires
very little maintenance. This translates to lowered administration costs
and
higher reliability.

As a result of this reliability-first design strategy, it may not
always
be obvious that our service is constantly being improved and enhanced -
we
never stand still ;-)

We'd hate to see any of you go, but please do compare us with other
services.
I'm sure that you'll find we're well worth the money, but it's always
good
to keep your options open. In fact, best practice these days for spam
filtering is to use a blended approach that leverages many services. We
personally encourage that for best results.

Please let me know if you have any questions.  Thank you for your
feedback
and business!

Sincerely

Michael Murdoch
The Sniffer Team
ARM Research Labs, LLC
Tel. 850-932-5338 x303 


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Fox, Thomas
Sent: Tuesday, December 27, 2005 1:03 PM
To: sniffer@SortMonster.com
Subject: RE: [sniffer] Last chance to renew at the old price!

I said the same thing, and the response was, basically,
We haven't raised the price in a long time, we

RE: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

1) The monthly rate is going to $ 45.00.

2) It would be a one year extension to your current subscription and
then your next renewal would be at the new price.  For example, if your
license expires 02/08/2006, your next renewal would be on 02/08/2007.  

This is offer is completely optional and is available to all existing
customers.  

Thanks,
MM

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, December 27, 2005 2:47 PM
To: sniffer@SortMonster.com
Subject: Re: [sniffer] Last chance to renew at the old price!

1) what will the monthly rate be after 2005?

2) If we where to renew at the current rate, how long will that rate be
good 
for?  As you mentioned grandfathered - is this forever or just one year.






This E-Mail came from the Message Sniffer mailing list. For information
and (un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



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(un)subscription instructions go to 
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RE: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

Hi Darin,

I know we are working on that as well.  I'll defer to Pete to fill out
those details.  He'll be back online shortly and will respond.  

Thanks,
MM

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox
Sent: Tuesday, December 27, 2005 3:01 PM
To: sniffer@SortMonster.com
Subject: Re: [sniffer] Last chance to renew at the old price!

Hi Michael,

How about false positive processing?  That's our biggest headache, but
it
would be drastically reduced by faster processing than the 3-5 days we
currently see.

Darin.


- Original Message - 
From: Michael Murdoch [EMAIL PROTECTED]
To: sniffer@SortMonster.com
Cc: Pete McNeil [EMAIL PROTECTED]
Sent: Tuesday, December 27, 2005 2:13 PM
Subject: RE: [sniffer] Last chance to renew at the old price!


Hi Folks,

Actually, here is some more detail as to the reasons for the price
increase.  In addition, please bear in mind that that prices haven't
been raised in approximately 2 years and even with this increase we are
priced very competitively.

The new feature/benefits and more to come are as follows:

* In the past 6 months we have more than doubled the number of updates
per day and we will continue to increase our bandwidth and the speed of
our updates.

* We have more than tripled our staff to improve our monitoring,
support, and rule generation capabilities.  Come January, we are again
doubling this staff as the black-hats have gotten much more
sophisticated and this has become a 24x7 battle.  Even Pete needs to
sleep sometimes. :-)

* We are adding new RD programs for AFF/419 spam and Malware mitigation
(many of the results from these projects have already been implemented).

* During this next year as part of our continuous improvement policy we
will continue to roll out new features and enhancements such as fully
automated reporting, in-band real-time updates, an optimized message
processing pipeline, image and file attachment tagging, advanced header
structure analysis, enhanced adaptive heuristics, improved machine
learning systems, real-time wave-front threat detection, and many
more...

It's important to recognize that many of our improvements don't require
new software to be installed on the client side since they are delivered
through rulebase enhancements. Though this often causes our work to go
unnoticed, it is actually a design feature since it means that your
installation requires very little maintenance. This translates to
lowered administration costs and higher reliability.

As a result of this reliability-first design strategy, it may not
always be obvious that our service is constantly being improved and
enhanced - we never stand still ;-)

We'd hate to see any of you go, but please do compare us with other
services.
I'm sure that you'll find we're well worth the money, but it's always
good to keep your options open. In fact, best practice these days for
spam filtering is to use a blended approach that leverages many
services. We personally encourage that for best results.

Please let me know if you have any questions.  Thank you for your
feedback and business!

Sincerely

Michael Murdoch
The Sniffer Team
ARM Research Labs, LLC
Tel. 850-932-5338 x303


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Fox, Thomas
Sent: Tuesday, December 27, 2005 1:03 PM
To: sniffer@SortMonster.com
Subject: RE: [sniffer] Last chance to renew at the old price!

I said the same thing, and the response was, basically,
We haven't raised the price in a long time, we need
the money, like it or lump it.

 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED] On Behalf Of Dave Koontz
 Sent: Tuesday, December 27, 2005 1:57 PM
 To: sniffer@SortMonster.com
 Subject: RE: [sniffer] Last chance to renew at the old price!

 Pete, why over a 50% increase?  That seems rather drastic


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED]
 On Behalf Of Pete McNeil
 Sent: Tuesday, December 27, 2005 12:42 PM
 To: sniffer@sortmonster.com
 Subject: [sniffer] Last chance to renew at the old price!

 Hello Sniffer folks,

   This is just a friendly reminder that prices will be going up
   January 1.

   You can add a year to your SNF subscription at the current price if
   you renew before January 1.

   Details are here:
 https://www.armresearch.com/message-sniffer/forms/form-renewal.asp

 Thanks,
 _M

 Pete McNeil (Madscientist)
 President, MicroNeil Research Corporation Chief SortMonster
 (www.sortmonster.com) Chief Scientist (www.armresearch.com)


 This E-Mail came from the Message Sniffer mailing list. For
 information and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html




 This E-Mail came from the Message Sniffer mailing list. For
 information and (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html
 ---
 [This E-mail scanned for viruses

RE: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

Thanks - Actually, I drive a Cadillac and it's just fine.  Good luck!
:-)

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Fox, Thomas
Sent: Tuesday, December 27, 2005 3:15 PM
To: sniffer@SortMonster.com
Subject: RE: [sniffer] Last chance to renew at the old price!

Might I suggest a visit to: http://www.lexus.com/cpo/ 
and a graduated price increase over the next two years?
A one or two year old Lexus is just as nice as a brand
new one, and would be a lot easier on our already
strained IT budgets.

Thanks,
--tlf


 -Original Message-
 From: [EMAIL PROTECTED] 
 [mailto:[EMAIL PROTECTED] On Behalf Of Michael Murdoch
 Sent: Tuesday, December 27, 2005 3:57 PM
 To: sniffer@SortMonster.com
 Subject: RE: [sniffer] Last chance to renew at the old price!
 
 1) The monthly rate is going to $ 45.00.
 
 2) It would be a one year extension to your current subscription and
 then your next renewal would be at the new price.  For 
 example, if your
 license expires 02/08/2006, your next renewal would be on 
 02/08/2007.  
 
 This is offer is completely optional and is available to all existing
 customers.  
 
 Thanks,
 MM
 
 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
 Sent: Tuesday, December 27, 2005 2:47 PM
 To: sniffer@SortMonster.com
 Subject: Re: [sniffer] Last chance to renew at the old price!
 
 1) what will the monthly rate be after 2005?
 
 2) If we where to renew at the current rate, how long will 
 that rate be
 good 
 for?  As you mentioned grandfathered - is this forever or 
 just one year.
 
 
 
 
 
 
 This E-Mail came from the Message Sniffer mailing list. For 
 information
 and (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 
 This E-Mail came from the Message Sniffer mailing list. For 
 information and (un)subscription instructions go to 
 http://www.sortmonster.com/MessageSniffer/Help/Help.html
 ---
 [This E-mail scanned for viruses by Declude Virus]
 
 

---
[This E-mail scanned for viruses by Declude Virus]



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and (un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



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(un)subscription instructions go to 
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RE: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

Yep, you're right.  My mistake on the math, but the product/service is
worth every dollar of it.  If you don't feel that's the case, then you
are free to decide if you think otherwise.  Thanks and take care! 

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Darrell LaRock
Sent: Tuesday, December 27, 2005 4:02 PM
To: sniffer@SortMonster.com
Subject: RE: [sniffer] Last chance to renew at the old price!

Dave,

Ouch - bitter -

But in all fairness for the sake of math how can you round up from
1.5231
to 53%.  Should you have rounded down to 52%.

Darrell

-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
On Behalf Of Dave Koontz
Sent: Tuesday, December 27, 2005 4:55 PM
To: sniffer@SortMonster.com
Cc: [EMAIL PROTECTED]
Subject: RE: [sniffer] Last chance to renew at the old price!

Ah-ha!  I think I see now.  They need the money to buy new calculators
for
their staff! (see below).  That said, even if they are right and it's a
34%
price increase, it is still unheard of from any company I've ever dealt
with.


Michael Murdoch's Calculator:
$325 x 1.34 (34% increase) = $435

My GOOD Calculator Says:
$325 x 1.5231 (53% increase) = $495


-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
On Behalf Of Fox, Thomas
Sent: Tuesday, December 27, 2005 3:06 PM
To: sniffer@SortMonster.com
Subject: RE: [sniffer] Last chance to renew at the old price!

See, like I said: We haven't raised prices in a long time, we need the
money, like it or lump it.

We like the product, and will probably keep using it, but I'll be sure
to
extract my 34% price increase through inane tech support requests, phone
calls, e-mails, etc.

If there really hasn't been a price increase in 5 years, a six or seven
percent increase per year makes more sense to me than 34% all at once. 

Such a huge increase, in such a short period of time, smacks of Someone
needs a new Lexus much more than it does we need to remain a viable
business.





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RE: Re[2]: [sniffer] Last chance to renew at the old price!

[Michael Murdoch]

Thanks Dean - And thanks to all of you who have been
very supportive and understanding of what we are doing here! 



From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dean Lawrence
Sent: Tuesday, December 27, 2005
4:18 PM
To: sniffer@sortmonster.com
Subject: Re: Re[2]: [sniffer] Last
chance to renew at the old price!







You know, I just don't get
where all of the doom and gloom comes from. Yes, it is a large percentage
increase, but it's still only 2
bucksa day to run the best piece of software on my server. I'm sure that they have taken these comments into
consideration and will try to give more advanced notice in the future. But, to
start with the Time to start looking for another solutions talk is
rediculous. Reading Michael's
description of what is going on over there suggests that their business is
exploding, not imploding. And to keep on top of it, they need to increase their
cash flow, not to buy nicer cars. I think everyone needs to look at how much
Sniffer saves you everyday instead of griping about how much it costs you. 











Just my 2 cents.











Dean







On 12/27/05, Pete McNeil [EMAIL PROTECTED]
wrote: 

Part of the purpose for additional staff is to reach a goal of FP
processing measured in minutes to hours, never days as it is sometimes 
now. We also have some automated tools on the drawing board that will
help to mitigate many FP cases on a self-serve basis. These will be
coming in this next year.

_M

On Tuesday, December 27, 2005, 4:00:59 PM, Darin wrote: 

DC Hi Michael,

DC How about false positive processing?That's our biggest headache, but it
DC would be drastically reduced by faster processing than the 3-5 days we
DC currently see.

DC Darin.


DC - Original Message -
DC From: Michael Murdoch [EMAIL PROTECTED]
DC To: 
sniffer@SortMonster.com
DC Cc: Pete McNeil
[EMAIL PROTECTED]
DC Sent: Tuesday, December 27, 2005 2:13 PM
DC Subject: RE: [sniffer] Last chance to renew at the old price! 


DC Hi Folks,

DC Actually, here is some more detail as to the reasons for the price
DC increase.In addition, please bear in mind that that prices
haven't
DC been raised in approximately 2 years and even with this increase we are 
DC priced very competitively.

DC The new feature/benefits and more to come are as follows:

DC * In the past 6 months we have more than doubled the number of updates
DC per day and we will continue to increase our bandwidth and the speed of 
DC our updates.

DC * We have more than tripled our staff to improve our monitoring,
DC support, and rule generation capabilities.Come January, we
are again
DC doubling this staff as the black-hats have gotten much more 
DC sophisticated and this has become a 24x7 battle.Even Pete
needs to
DC sleep sometimes. :-)

DC * We are adding new RD programs for AFF/419 spam and Malware
mitigation
DC (many of the results from these projects have already been implemented).


DC * During this next year as part of our continuous improvement policy we
DC will continue to roll out new features and enhancements such as fully
DC automated reporting, in-band real-time updates, an optimized message 
DC processing pipeline, image and file attachment tagging, advanced header
DC structure analysis, enhanced adaptive heuristics, improved machine
DC learning systems, real-time wave-front threat detection, and many 
DC more...

DC It's important to recognize that
many of our improvements don't
require
DC new software to be installed on the client side since they are delivered
DC through rulebase enhancements. Though this often causes our work to go 
DC unnoticed, it is actually a design feature since it means that your
DC installation requires very little maintenance. This translates to
DC lowered administration costs and higher reliability.

DC As a result of this reliability-first design strategy, it
may not
DC always be obvious that our service is constantly being improved and
DC enhanced - we never stand still ;-)

DC We'd hate to see any of you
go, but please do compare us with other 
DC services.
DC I'm sure that you'll find we're
well worth the money, but it's
always
DC good to keep your options open. In fact, best practice these days for
DC spam filtering is to use a blended approach that leverages many 
DC services. We personally encourage that for best results.

DC Please let me know if you have any questions.Thank you for
your
DC feedback and business!

DC Sincerely

DC Michael Murdoch 
DC The Sniffer Team
DC ARM Research Labs, LLC
DC Tel. 850-932-5338 x303


DC -Original Message-
DC From: [EMAIL PROTECTED]

DC [mailto:[EMAIL PROTECTED]]
On Behalf Of Fox, Thomas
DC Sent: Tuesday, December 27, 2005 1:03 PM
DC To: sniffer@SortMonster.com
DC Subject: RE: [sniffer] Last chance to renew at the old price!

DC I said the same thing, and the response was, basically,
DC We haven't raised the
price in a long time, we need 
DC the money, like it or lump it.

 -Original Message-
 From: [EMAIL