[Bug 778289] Re: Help button in Unity default launcher

2011-09-20 Thread Phil Bull
The top section of the landing page of the Help Center is specifically
tailored to new users. The very first link is a brief tour of Unity.

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Title:
  Help button in Unity default launcher

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[Bug 843377] Re: DRBD Trademark

2011-09-08 Thread Phil Bull
Hi Kavan,

Of course, providing a means for users to access other support resources
for a product is an important function of our documentation. This is why
we currently provide a link to the project website for DRBD. If the
DRBD.org website is soon to be retired, could you please give us the URL
for the new location of the project website so we can modify the
documentation?

I do not see how including trademark information or including a sentence
explicitly naming LINBIT as the developers of the software is preferable
to providing a link to the project website. If the aim is to provide
users with information on how to get further support, file bugs, or
submit patches, then surely a direct link to the project website is much
more efficient than simply giving them the name of the software
developer (plus irrelevant trademark information) and expecting them to
search for it?

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Title:
  DRBD Trademark

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[Bug 843377] Re: DRBD Trademark

2011-09-07 Thread Phil Bull
We've discussed the issue of referencing trademarks before. The
conclusion, if I remember correctly, was that we're under no legal
obligation to include trademark references. Note numerous unreferenced
uses of the trademark Windows throughout the docs.

In this case, I think that including a link to the DRBD website is
appropriate (and we already have a link). That website has more
information on LINBIT as the developer of DRBD, which users will find if
they are interested. I appreciate that the company would like to
increase its exposure to potential customers, but I don't think that
user documentation is an appropriate forum for that. There are many more
companies whose products are referenced in the documentation without
trademark information or similar.

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[Bug 811634] Re: Package description is not user friendly

2011-07-16 Thread Phil Bull
Suggested description:

Inkscape is an illustration editor which has everything you need to
create professional-quality computer art. You can use it to make
diagrams and illustrations, technical drawings, web graphics, clip art,
icons and logos. A collection of hands-on tutorials show you how to
combine lines, shapes, and text of different types and styles to build
up a picture.

A selection of powerful vector graphics editing tools comes as standard.
There is excellent support for paths, gradients, layers, alpha
transparency, and text flow control. An extensive library of filters
allow you to apply realistic effects, and extensions allow you to work
with bitmaps, barcodes and printing marks, amongst other things.

Most of the common vector formats are supported, including PDF, Adobe
Illustrator and AutoCAD files, and it has unrivalled support for the SVG
web graphics standard.

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Title:
  Package description is not user friendly

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[Bug 811634] [NEW] Package description is not user friendly

2011-07-16 Thread Phil Bull
Public bug reported:

The package description for Inkscape is not very user-friendly. It
includes the names of several technical packages, has a lot of specific
(and mostly irrelevant) technical information and does not focus on
tasks that the user might want to perform. The package description
should be updated, following the advice given in the Packaging Guide:

https://wiki.ubuntu.com/PackagingGuide/Howtos/UsefulDescription

This will make it more likely that non-technical users looking for a
vector editor will find Inkscape.

** Affects: inkscape (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 794294] Re: This link is bad https://help.ubuntu.com/community/SwitchingToUbuntu/FromWindows

2011-06-07 Thread Phil Bull
Hi,

I'm converting your bug report into a question, because then members
of our help and support community will be able to see the report and
help you out.

Unfortunately, we discontinued the Switching from Windows guide a couple
of years ago. It was outdated, and we decided to work on different
guides to help new users. There are a number of other ways you can help
on starting with Ubuntu:

The official Ubuntu help pages: 
https://help.ubuntu.com/11.04/ubuntu-help/index.html
The downloadable PDF Ubuntu manual (a little bit out of date): 
http://ubuntu-manual.org/

There are a number of other guides on the internet, and a number of
detailed books for beginners (disclaimer: I coauthored one of them).

** Changed in: ubuntu-docs (Ubuntu)
   Status: New = Invalid

** Converted to question:
   https://answers.launchpad.net/ubuntu/+source/ubuntu-docs/+question/160633

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  https://help.ubuntu.com/community/SwitchingToUbuntu/FromWindows

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[Bug 794301] Re: this link goes elsewhere

2011-06-07 Thread Phil Bull
Thanks, someone had edited our help wiki to add a link to their website
at the top of the page. I've edited this now.

** Changed in: ubuntu-docs (Ubuntu)
   Status: New = Fix Released

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[Bug 778289] Re: Help button in Unity default launcher

2011-05-23 Thread Phil Bull
I think the conclusion with help launchers is that they should be (a)
*particularly* easy to discover, to the point of being obvious, but (b)
unintrusive, to avoid annoying people who don't want to use them. There
can be a fine line between the two, but I think a help button on the
dash sounds quite sensible.

Perhaps we should ask the designers for input?

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[Bug 753072] Re: yelp docs not about ubuntu natty

2011-04-07 Thread Phil Bull
Thanks for working on this Jim. I think most of the GNOME docs will fall
into the 2nd category - small modifications will be needed in a lot of
topics where the user is instructed to open something in the Activities
overview or to click System Settings in the system menu.

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Title:
  yelp docs not about ubuntu natty

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[Bug 742857] Re: i18n matters ought to be properly documented

2011-03-31 Thread Phil Bull
Hi Gunnar,

Thanks for working on this!

We normally target the system help at non-technical end users. In
general, these people only look at the help when they have a specific
problem. Their aim, we assume, is to fix their problem as quickly as
possible and get on with their work, so we don't like to make them read
through a lot of text or learn lots of new concepts. These users
typically won't understand the concept of environment variables, or even
the terminal, so a topic on gettext would not be suitable for them
without putting them through a lot of introductory material first (which
we don't have). That's my argument for why the document you wrote
wouldn't be suitable for direct inclusion in the system help.

It would, however, be very suitable for users who want to gain a better
understanding of how the i18n infrastructure works (as you said). These
people will tend to have more interest in learning concepts, and are
likely to be more technically-adept. We normally recommend putting
documents for these technical users on the Community Help Wiki at
help.ubuntu.com.

More information on i18n (from a non-technical user's perspective) is
needed in the system docs, however. The upstream GNOME desktop help is
currently undergoing a massive overhaul, and I'm not sure we have enough
suitable i18n material in there at the moment. Would you like to have a
look at it and let me know what you think? You can see a recent build
(work in progress) here : http://library.gnome.org/users/gnome-
help/unstable/

Thanks,

Phil

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[Bug 692194] Re: Desktop menu adjustments for Natty

2011-03-24 Thread Phil Bull
Hi Ted, can you change the Ubuntu Documentation string to Get help
with Ubuntu please? We'll have docs ready soon-ish.

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Title:
  Desktop menu adjustments for Natty

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[Bug 600875] Re: No documentation for using/configuring Unity

2010-12-19 Thread Phil Bull
** Changed in: ubuntu-docs (Ubuntu)
   Status: New = Confirmed

** Changed in: ubuntu-docs (Ubuntu)
   Importance: Undecided = High

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[Bug 600875] Re: No documentation for using/configuring Unity

2010-12-14 Thread Phil Bull
This is a difficult one. Unity is a shell - users don't necessarily see
it as an application in its own right - so documentation which only
covers Unity might seem weird. The Unity docs should probably be part of
the desktop help. An interface tour-type document might be a useful
addition, along with some more specific topics on points which people
are likely to get stuck on. A nice way of keeping the Unity docs in
their own package would be to transition the system docs to Mallard. It
can deal with this use case very gracefully.

I think the 2D fallback interface will be a real problem. We could
probably rig something up to get Yelp to check an environment variable
and switch in appropriate docs, but it would be a lot of work and
annoying to maintain. It would be a nightmare for users looking at the
help on the web too. Is the fallback interface the same as Unity but
minus the effects, or is it completely different?

I'd prefer to ignore styling/branding for now, since it can be added in
later. Users will forgive crappy-looking docs that are helpful, but they
won't forgive shiny docs that are useless.

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[Bug 657731] Re: https://help.ubuntu.com/community/UbuntuHashes

2010-10-14 Thread Phil Bull
Now updated with Kubuntu and Xubuntu hashes too.

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[Bug 657731] Re: https://help.ubuntu.com/community/UbuntuHashes

2010-10-11 Thread Phil Bull
Fixed for Ubuntu.

** Changed in: ubuntu-docs (Ubuntu)
   Status: Triaged = Fix Released

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[Bug 406626] Re: Deleted Items Folder inconsistently named in en_GB localisation

2010-10-03 Thread Phil Bull
Hi guys,

Please stick to the HIG with this. Deviating from it will introduce
ambiguities when translating the documentation. I should also point out
that this isn't a localisation issue, it's a stylistic one. We have this
terse style in UK English too (newspaper headlines use something
similar, for example), and it's perfectly acceptable.

It's OK for action labels, like those on buttons or in pop-up menus, to
sound disjointed. They're not full sentences; rather they're headings,
so there's no need for them to flow. The role of an action label is to
quickly identify a function, not to convey meaning, so there's no need
for the wording to sound pleasant. This would be different if we were
talking about (e.g.) the explanatory text in a dialog box, though.

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[Bug 645498] [NEW] Laptop fails to hibernate with Maverick

2010-09-22 Thread Phil Bull
Public bug reported:

My laptop (Dell Inspiron 1545) fails to hibernate with an up-to-date
Maverick installation. Hibernation worked in Lucid, but has not worked
for at least the last 1-2 months that I've Maverick installed. When I
hibernate, the display changes and eventually displays a message
referring to atombios being stuck in a loop before the computer turns
off. When I try to resume from hibernation, the display is garbled, and
is completely unusable, so I have to force a restart. On restarting,
Apport appears in the notification area warning that a serious kernel
error occurred.

$ uname -a: Linux panther 2.6.35-22-generic-pae #33-Ubuntu SMP Sun Sep
19 22:14:14 UTC 2010 i686 GNU/Linux

lspci output for graphics card: 01:00.0 VGA compatible controller: ATI
Technologies Inc M92 LP [Mobility Radeon HD 4300 Series]

$ glxinfo | grep render:
direct rendering: Yes
OpenGL renderer string: Mesa DRI R600 (RV710 9552) 20090101 x86/MMX/SSE2 TCL 
DRI2

ProblemType: KernelOops
DistroRelease: Ubuntu 10.10
Package: linux-image-2.6.35-22-generic-pae 2.6.35-22.33
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.35-22.33-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Annotation: Your system might become unstable now and might need to be 
restarted.
Architecture: i386
ArecordDevices:
  List of CAPTURE Hardware Devices 
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USERPID ACCESS COMMAND
 /dev/snd/controlC0:  phil   1618 F pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6ffc000 irq 48'
   Mixer name   : 'IDT 92HD71B7X'
   Components   : 'HDA:111d76b2,102802aa,00100302'
   Controls  : 24
   Simple ctrls  : 15
Date: Wed Sep 22 17:59:24 2010
Failure: oops
HibernationDevice: RESUME=UUID=920b406c-34ea-4b1d-88c4-f8bfe46314c8
InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429)
MachineType: Dell Inc. Inspiron 1545
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic-pae 
root=UUID=14fe2fa9-039e-48b2-98cd-879ff09b5d4f ro quiet splash
RelatedPackageVersions: linux-firmware 1.38
SourcePackage: linux
Title: WARNING: at 
/build/buildd/linux-2.6.35/drivers/gpu/drm/radeon/radeon_fence.c:235 
radeon_fence_wait+0x24e/0x2b0 [radeon]()
dmi.bios.date: 10/23/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A13
dmi.board.name: 0G437N
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: 
dmi:bvnDellInc.:bvrA13:bd10/23/2009:svnDellInc.:pnInspiron1545:pvr:rvnDellInc.:rn0G437N:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1545
dmi.sys.vendor: Dell Inc.

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-kerneloops hibernate i386 kernel-oops kernel-power maverick 
needs-upstream-testing regression-potential resume

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[Bug 645498] Re: Laptop fails to hibernate with Maverick

2010-09-22 Thread Phil Bull

** Attachment added: AcpiTables.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624031/+files/AcpiTables.txt

** Attachment added: AlsaDevices.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624032/+files/AlsaDevices.txt

** Attachment added: AplayDevices.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624033/+files/AplayDevices.txt

** Attachment added: BootDmesg.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624034/+files/BootDmesg.txt

** Attachment added: Card0.Amixer.values.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624035/+files/Card0.Amixer.values.txt

** Attachment added: Card0.Codecs.codec.0.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624036/+files/Card0.Codecs.codec.0.txt

** Attachment added: CurrentDmesg.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624037/+files/CurrentDmesg.txt

** Attachment added: Dependencies.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624038/+files/Dependencies.txt

** Attachment added: IwConfig.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624039/+files/IwConfig.txt

** Attachment added: Lspci.txt
   https://bugs.launchpad.net/bugs/645498/+attachment/1624040/+files/Lspci.txt

** Attachment added: Lsusb.txt
   https://bugs.launchpad.net/bugs/645498/+attachment/1624041/+files/Lsusb.txt

** Attachment added: OopsText.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624042/+files/OopsText.txt

** Attachment added: PciMultimedia.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624043/+files/PciMultimedia.txt

** Attachment added: ProcCpuinfo.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624044/+files/ProcCpuinfo.txt

** Attachment added: ProcInterrupts.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624045/+files/ProcInterrupts.txt

** Attachment added: ProcModules.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624046/+files/ProcModules.txt

** Attachment added: RfKill.txt
   https://bugs.launchpad.net/bugs/645498/+attachment/1624050/+files/RfKill.txt

** Attachment added: UdevDb.txt
   https://bugs.launchpad.net/bugs/645498/+attachment/1624054/+files/UdevDb.txt

** Attachment added: UdevLog.txt
   https://bugs.launchpad.net/bugs/645498/+attachment/1624058/+files/UdevLog.txt

** Attachment added: WifiSyslog.txt
   
https://bugs.launchpad.net/bugs/645498/+attachment/1624061/+files/WifiSyslog.txt

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[Bug 615300] Re: Enable default Evolution signature as Sent from Ubuntu

2010-09-20 Thread Phil Bull
I added instructions on disabling the signature to the wiki:

https://help.ubuntu.com/community/DisableUbuntuEmailSignature

I don't think we can justify including this in the official (installed)
system docs now, we're too far past the freezes.

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[Bug 615300] Re: Set and/or enable default Evolution signature as Sent from Ubuntu

2010-09-19 Thread Phil Bull
Please clarify whether this signature will be set as default for
Maverick. We're well past documentation string freeze, but controversial
changes like this have to be documented so that users can opt-out. If
the default hasn't been changed yet, please consult the documentation
and translation teams before you make it.

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[Bug 641954] [NEW] Please apply patch to internet/C/adsl.xml

2010-09-18 Thread Phil Bull
Public bug reported:

Binary package hint: ubuntu-docs

Please apply the following patch, courtesy of Dan, to
internet/C/adsl.xml (also attached):

https://lists.ubuntu.com/archives/ubuntu-doc/2010-September/015208.html

I reviewed the patch and it looks good to me. It was sent during the
Maverick documentation string freeze, so could not be applied
immediately. Please apply the patch once the Natty branch opens.

** Affects: ubuntu-docs (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 641954] Re: Please apply patch to internet/C/adsl.xml

2010-09-18 Thread Phil Bull

** Patch added: Patch against adsl.xml from Dan
   
https://bugs.launchpad.net/bugs/641954/+attachment/1601893/+files/diffname.txt

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[Bug 621646] Re: Gwibber notification preferences are confusing

2010-09-10 Thread Phil Bull
Feedback from the docs team: The proposed change looks much less
confusing and we don't have any doc strings/screenshots that depend on
it as far as I can tell, so making the modification should be fine.

A couple of potential issues: It might not be clear what Mentions and
replies are to some users (different terms are used on different
networks, and novices may not be aware of the concepts), so a good
explanatory tooltip should be provided. Something like Only receive
notifications when someone replies to one of your messages or mentions
your name might work. Also (somewhat unrelated to this bug), the Start
service at login label is quite technical. Perhaps changing it to
something like Start watching for new messages when I log in would be
more understandable.

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[Bug 406626] Re: Deleted Items Folder inconsistently named in en_GB localization

2010-08-26 Thread Phil Bull
Hi Bruce,

Earlier, you said I'll see if I can get this done for GNOME 2.32, but I
don't promise anything. Thanks, but this is no good. You know exactly
what will happen: people will discuss the issue endlessly and no-one
will ever make a final decision. My top priority is sorting out the
consistency issue because it's confusing for users, and that requires a
decision to be made as soon as possible.

You, as an upstream, can decide on the approved terminology *now* and
we'll just adopt whatever you say. The important thing is that a
decision is made.

(For what it's worth, upstream collaboration is very much alive. To see
this, you should all join the docs team!)

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[Bug 406626] Re: Deleted Items Folder inconsistently named in en_GB localization

2010-08-25 Thread Phil Bull
I think the problem is that no-one feels that they have the authority to
make a final decision. A survey would choose for us, but I agree that
it's a lot of messing around for little gain.

This bug is 44 comments long already. I say that we decide on rubbish
bin and just leave it at that. This term is clear and unambiguous, and
is in common, modern British usage.

I'm marking this bug as fixed from the Doc Team: the recommended term is
now Rubbish Bin. Dissent at your peril!

** Changed in: hundredpapercuts
   Status: Triaged = Opinion

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[Bug 406626] Re: Deleted Items Folder inconsistently named in en_GB localization

2010-08-25 Thread Phil Bull
Hi folks,

This bug devolved into bikeshedding long ago. Consistency is the most
important consideration here, not the actual term that's used. It's
important that we make a choice and stick to it, ASAP. So, I'm sure that
alternative choices like bin would be just as good, and I'm sure
everyone has a wonderful justification for why their favourite term
should be used, but a decision has been made, and the approved term in
Ubuntu is now Rubbish Bin. This term is clearly recognizable to
British English speakers (comment #64, thanks for working on this Alan),
and if you're really searching for justification then the addition of
the word rubbish should clarify the meaning of the term to non-
British-English speakers (notably, tech support workers).

*** Final decision: Rubbish Bin. ***

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[Bug 619623] Re: Please update https://help.ubuntu.com/community/UbuntuHashes/ with hashes for 10.04.1

2010-08-24 Thread Phil Bull
Updated wiki page.

** Changed in: ubuntu-docs (Ubuntu)
   Status: Triaged = Fix Released

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[Bug 620080] [NEW] Package concepts need to be explained better

2010-08-18 Thread Phil Bull
Public bug reported:

Binary package hint: ubuntu-docs

Feedback from user testing suggests that users don't understand various
aspects of software installation in Ubuntu. Quoting:

== Packages ==
Users do not understand:
*   the concept
*   the multiple flavours of linux
*   the multiple architectures of 32 and 64 bits.
Until they understand these things they will not be able to
confidently download applications they find online.

(from https://lists.ubuntu.com/archives/ubuntu-doc/2010-July/015027.html
)

We should provide clear help topics which address these issues. At
present, this is the closest thing we have:

https://help.ubuntu.com/10.04/add-applications/C/installation-windows-
ubuntu.html

** Affects: ubuntu-docs (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 617418] Re: Front page takes ~30 seconds to display

2010-08-13 Thread Phil Bull
Thanks for reporting this bug. I've spoken to Shaun McCance, the Yelp
developer, about this on several occasions. IIRC, Yelp reads pretty much
all of the files (XML, XSLT etc.) it might need for a session before it
renders the first page. This causes a significant delay between clicking
the Help icon and Yelp actually rendering the first page. We could
rearrange ubuntu-docs a little and this might help reduce the waiting
time, but Yelp would still be the main bottleneck.

The speed issue is fixed in Yelp 3 - it's much, much faster. I've been
pushing Shaun for a GTK2 version of Yelp 3, since we won't be shipping
GTK3 by default with Maverick (AFAIK). He's very busy though, so I don't
know if a release will be available in time.

(P.S. I think a more useful target would be to have content displayed in
~1sec or less, and Yelp 3 should be able to deliver this. Help browsers
need to give a good first impression, since users trust help files so
little as it is.)

** Package changed: ubuntu-docs (Ubuntu) = yelp (Ubuntu)

** Changed in: yelp (Ubuntu)
   Status: New = Confirmed

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[Bug 406626] Re: Deleted Items Folder inconsistently named in en_GB localization

2010-08-02 Thread Phil Bull
Hi Popey,

Would you mind organising a survey? It would probably be best to ask a
simple, non-leading question, e.g. What [do|would] you call the place
where files go when you delete them? Non-technical users would be more
valuable participants because they're the ones most likely to be
affected by a poor choice of terminology. This makes me think that an
in-person (rather than web-based) survey would be necessary. We don't
need good statistics on this; 15-20 participants would probably be
plenty to inform the decision.

Let me know if there's anything I can do to help. I can ask a few people
myself.

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[Bug 406626] Re: Deleted Items Folder inconsistently named in en_GB localization

2010-07-30 Thread Phil Bull
Can I push for a decision on this ASAP, please? Not having a consistent
naming convention causes problems for people doing user assistance (docs
etc.), and this discussion has gone on for far too long. A native
British English speaker should make the decision; having a non-native
speaker decide (US English or otherwise) is inappropriate.

If no-one is prepared to make a decision, feel free to assign this to
the docs team and we can survey some users (I'm British, so I'd probably
do it).

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[Bug 572959] Re: serverguide: problem in the LAMP apps chapter

2010-07-07 Thread Phil Bull
Thanks, fix committed to maverick branch, r519.

** Changed in: ubuntu-docs (Ubuntu)
   Status: Confirmed = Fix Committed

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[Bug 409338] Re: Change the name of Hardware drivers

2010-07-01 Thread Phil Bull
Regarding the outdated docs: I'll push this as a task for the Docs team.
I think the plan might be to move the documentation into the jockey
package itself (IIRC, it's kept in ubuntu-docs at the moment).

Have you had any user input on the name? Rather than going for what is
the most logical name, it would be better for users if you gave it the
name that they expect for this sort of utility (the two don't always
coincide!).

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[Bug 502299] Re: The Ubuntu Installer documentation translations aren't published online

2010-06-30 Thread Phil Bull
Please don't translate Switching from Windows, it's deprecated.

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[Bug 578113] Re: Ubuntu 10.04 lts sucks fucking big time and I am going back to MS

2010-05-10 Thread Phil Bull
*** This bug is a duplicate of bug 578112 ***
https://bugs.launchpad.net/bugs/578112

** Changed in: ubuntu-docs (Ubuntu)
   Status: New = Invalid

** This bug has been marked a duplicate of bug 578112
   Ubuntu 10.04 lts sucks fucking big time and I am going back to MS

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[Bug 447099] Re: No password set on install of slapd-2.4.18-0ubuntu1

2010-04-29 Thread Phil Bull
*** This bug is a duplicate of bug 463684 ***
https://bugs.launchpad.net/bugs/463684

Hi atom88,

Publishing documents on a wiki isn't always appropriate. While it may be
easier for people to make corrections, there can also be a negative
impact on quality control. As I am sure you will agree, quality control
is particularly important for server documentation. The documentation
team lacks the resources to maintain an editorial team for the wiki on
the scale that would be required and so we keep the server guide as an
official document.

We are always happy to review and accept patches, although we are
limited by the need to go through the SRU process when we change
documentation for stable releases (we can't just push changes
immediately). If you are interested in contributing, please get in touch
with us; details at https://wiki.ubuntu.com/DocumentationTeam and we'll
be happy to help you get started.

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[Bug 448482] Re: Please Update PlayOnLinux To Version 3.7.3

2010-04-20 Thread Phil Bull
Fixed in Lucid. Current version at 3.7.3-1.

** Changed in: playonlinux (Ubuntu)
   Status: New = Fix Released

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[Bug 381650] Re: help.ubuntu.com does not tell you how to determine which version you have

2010-04-13 Thread Phil Bull
I've created a wiki page with instructions on checking your version
here:

https://help.ubuntu.com/community/CheckingYourUbuntuVersion

Could you add a link to that when you update the h.u.c. front page
please, Matt?

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[Bug 381650] Re: help.ubuntu.com does not tell you how to determine which version you have

2010-04-08 Thread Phil Bull
This is an easy fix if we just add an I don't know which version I'm
running link which redirects to instructions on how to find out. Matt,
when during the release cycle do you normally update the h.u.c front
page? We can make the change then, i guess.

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[Bug 555735] Re: Describes the not so easy way to restore window buttons layout

2010-04-08 Thread Phil Bull
This option only appears when changing between themes with different
window button layouts. Making the user change from one theme to another
and then back again is awkward, and seems broken. The current set of
instructions, although they unfortunately involve gconf, give a direct
route ti changing the button order and should be easier to understand
conceptually.

Marking as invalid.

** Changed in: ubuntu-docs (Ubuntu)
   Status: Incomplete = Invalid

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[Bug 556658] Re: very slow speed doing anything

2010-04-06 Thread Phil Bull
Hi Janet,

Click System - Administration - System Monitor and click the Processes
tab. This displays a list of programs that are currently running on your
computer. Now, click the heading where it says % CPU a few times until
a little up arrow appears on it. This sorts the list by how much
demand each program is putting on your computer's processor.

Are any of the programs using over 80% of the CPU? If so, click on the
offending program to select it and then click the End Process button.
Let us know which program it was too, if that's the problem.

Otherwise, try restarting your computer. That often seems to fix
problems like this.

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[Bug 551058] Re: New Ubuntu logo not in documentation

2010-03-31 Thread Phil Bull
I can't find a license for the image. The closest I've come to finding
one is http://www.ubuntu.com/aboutus/trademarkpolicy

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[Bug 551058] Re: New Ubuntu logo not in documentation

2010-03-30 Thread Phil Bull
I can confirm this. We need to swap the logo out in the ubuntu-docs
package.

** Changed in: ubuntu-docs (Ubuntu)
   Status: New = Confirmed

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[Bug 551058] Re: New Ubuntu logo not in documentation

2010-03-30 Thread Phil Bull
I've attached a copy of the new Ubuntu logo, scaled to 70px height (to
match the existing one). I had to fill an area of transparency that had
worked its way in there for some reason. The attached image should be
swapped in for the existing image libs/img/ubuntuheader.png.

** Attachment added: Updated image
   http://launchpadlibrarian.net/42547191/ubuntuheader.png

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[Bug 525498] Re: hardware #94: ext3, and ext4 shoudn't it be ext3 and ext4?

2010-02-21 Thread Phil Bull
** Changed in: ubuntu-docs (Ubuntu)
   Status: New = Won't Fix

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[Bug 525498] Re: hardware #94: ext3, and ext4 shoudn't it be ext3 and ext4?

2010-02-21 Thread Phil Bull
The Ubuntu documentation follows the GNOME Documentation Style Guide,
which uses the Chicago Manual of Style for grammar and punctuation.
Chicago recommends the serial comma. Marking this as Won't Fix.

http://library.gnome.org/devel/gdp-style-guide/2.28/grammar.html.en

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[Bug 429261] Re: Short task descriptions would improve usability

2009-09-18 Thread Phil Bull
Hi Lars,

What are all of the possible recommendations? Can they all be found in
the source in the plugins directory? This is something that we should be
documenting, and I'm sure we can come up with something punchy for a
description label too.

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[Bug 429283] Re: Package descriptions are not discoverable

2009-09-15 Thread Phil Bull
Hi Lars,

That's OK, it's hardly important enough to break UI freeze. I've
investigated further, and it seems that it would be possible to use
gtk.GenericCellRenderer to add an expander to the treeview. That's
beyond my capabilities, though.

I've attached an alternative patch which displays a tooltip on mouseover
rather than the list item expanding when clicked.

** Attachment added: Display tooltip when mouse passes over list item
   http://launchpadlibrarian.net/31845286/cj-tooltip.diff

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[Bug 429298] [NEW] Provide a summary of the disk space that will be freed

2009-09-14 Thread Phil Bull
Public bug reported:

Binary package hint: computer-janitor

A brief summary of how much disk space will be freed when the user
clicks Do selected tasks would be useful to people who are trying to
free space on a full hard disk. It will allow them to see whether using
Computer Janitor will have much of an impact on their problem or not.

Some users may also find the information satisfying, as it lets them
know that their actions have made some improvement.

A simple label next to the Do selected tasks button would probably be
sufficient.

** Affects: computer-janitor (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 429267] Re: Disk Usage Analyzer should integrate with Computer Janitor

2009-09-14 Thread Phil Bull
Baobab reports disk usage and Computer Janitor helps you to reduce disk
usage. True, a directory full of useless user-generated files won't be
cleaned by computer-janitor, but the user won't even realise that they
have a load of useless files in system folders. Why should the user be
forced to delete their own files to free disk space when the OS can
remove some unwanted files itself?

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[Bug 429267] Re: Disk Usage Analyzer should integrate with Computer Janitor

2009-09-14 Thread Phil Bull
Yes, I understand that, but it's a relatively painless way of freeing
disk space. It doesn't matter how it does it, all that matters is that
*some* disk space is freed, whether packages are the cause of the high
disk usage or not.

I suppose that it comes down to the answer to this question: If a user
is running out of disk space, what would you advise them to do?

If Computer Janitor doesn't feature anywhere in that advice, then you
should close this bug.

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[Bug 429283] Re: Package descriptions are not discoverable

2009-09-14 Thread Phil Bull
I've attached a patch which adds an underline to the package names. It's
not perfect, but at least the list items look clickable now.

I would have preferred to insert an expander triangle to the left of the
package name, since the list items behave like GTK expanders. All you
should need to do is insert a unicode character at the right point, but
I couldn't get it to work.

** Attachment added: Patch to add underline to package names
   http://launchpadlibrarian.net/31784717/cj-expand.diff

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[Bug 429276] Re: Approximate sizes of files should be displayed

2009-09-14 Thread Phil Bull
*** This bug is a duplicate of bug 429283 ***
https://bugs.launchpad.net/bugs/429283

Hi Lars,

Sure, I've attached a patch to bug 429283.

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[Bug 429267] Re: Disk Usage Analyzer should integrate with Computer Janitor

2009-09-14 Thread Phil Bull
OK, so this bug can be closed.

Maybe we should open a new one which requests a button to empty the
Trash?

** Changed in: gnome-utils (Ubuntu)
   Status: New = Invalid

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[Bug 429261] [NEW] Short task descriptions would improve usability

2009-09-14 Thread Phil Bull
Public bug reported:

Binary package hint: computer-janitor

A brief description of each task should be provided just below the
heading for that task. This will clarify what each action does without
the user needing to read the documentation (or guess).

For example, under Unused you might have (modified from the man page):

Remove software that was installed because something else depended on
it, but now nothing depends on it any more.

Version: 1.13.3-0ubuntu1
Ubuntu Karmic (latest updates applied)

** Affects: computer-janitor (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 429267] [NEW] Disk Usage Analyzer should integrate with Computer Janitor

2009-09-14 Thread Phil Bull
Public bug reported:

Binary package hint: gnome-utils

Baobab should provide a button which launches Computer Janitor.

Most of the people using Baobab will be worried about disk space usage.
Computer Janitor provides an easy way to remove unwanted packages and
increase available disk space. A link between the two would provide an
obvious route for users to fix their disk space problems.

Version: 2.27.91-0ubuntu1
Ubuntu Karmic (latest updates applied)

** Affects: gnome-utils (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 429276] [NEW] Approximate sizes of files should be displayed

2009-09-14 Thread Phil Bull
Public bug reported:

Binary package hint: computer-janitor

computer-janitor allows you to sort packages by their size. However, the
size of the package is not displayed anywhere in the UI.

Displaying the approximate size of each file would allow users to see
which packages were taking up the most disk space.

Version: 1.13.3-0ubuntu1
Ubuntu Karmic (latest updates applied)

** Affects: computer-janitor (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 429280] [NEW] Select all option is not easily discoverable

2009-09-14 Thread Phil Bull
Public bug reported:

Binary package hint: computer-janitor

The Select all and Unselect all options are only available when the
user right-clicks one of the items in the list. This is unexpected,
since these actions are global actions (affect the whole list) but are
attached to individual items. Right-clicking an empty part of the list
has no effect.

A more discoverable way of allowing the user to select all items is with
a checkbox at the top of the list.

Version: 1.13.3-0ubuntu1
Ubuntu Karmic (latest updates applied)

** Affects: computer-janitor (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 429283] [NEW] Provide brief descriptions of packages to help users decide whether they should be kept or not

2009-09-14 Thread Phil Bull
Public bug reported:

Binary package hint: computer-janitor

Computer Janitor only displays the package names of packages. A user may
not recognise a particular package from its package name, as they are
more likely to be familiar with the name given in its .desktop file.
Users may inadvertently remove a package that they wanted to keep
because they did not recognise it.

Displaying a short description of the package somewhere would help users
to decide whether they do want to keep the package or not. A per-item
tooltip or a Properties item in a right-click menu are possible ways of
doing this.

Short descriptions of optimisable files should also be displayed, to
explain what it is that those files are used for.

Version: 1.13.3-0ubuntu1
Ubuntu Karmic (latest updates applied)

** Affects: computer-janitor (Ubuntu)
 Importance: Undecided
 Status: New

-- 
Provide brief descriptions of packages to help users decide whether they should 
be kept or not
https://bugs.launchpad.net/bugs/429283
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[Bug 429283] Re: Package descriptions are not discoverable

2009-09-14 Thread Phil Bull
** Summary changed:

- Provide brief descriptions of packages to help users decide whether they 
should be kept or not
+ Package descriptions are not discoverable

** Description changed:

  Binary package hint: computer-janitor
  
- Computer Janitor only displays the package names of packages. A user may
- not recognise a particular package from its package name, as they are
- more likely to be familiar with the name given in its .desktop file.
- Users may inadvertently remove a package that they wanted to keep
- because they did not recognise it.
- 
- Displaying a short description of the package somewhere would help users
- to decide whether they do want to keep the package or not. A per-item
- tooltip or a Properties item in a right-click menu are possible ways of
- doing this.
- 
- Short descriptions of optimisable files should also be displayed, to
- explain what it is that those files are used for.
+ Package descriptions can be displayed by clicking on an item in the
+ list. However, this behaviour is not obvious, because there is no visual
+ indication that a section will be expanded when an item is clicked.
  
  Version: 1.13.3-0ubuntu1
  Ubuntu Karmic (latest updates applied)

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[Bug 429276] Re: Approximate sizes of files should be displayed

2009-09-14 Thread Phil Bull
*** This bug is a duplicate of bug 429283 ***
https://bugs.launchpad.net/bugs/429283

Aha, thanks Lars.

Is there a way of making this easier to discover? It's a bit weird at
the moment - each item in the list acts like an expander, but there is
no visual indication that the item is expandable. I would have never
expected this behaviour.

** This bug has been marked a duplicate of bug 429283
   Package descriptions are not discoverable

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[Bug 426641] Re: Missing manual page for checkbox-gtk

2009-09-11 Thread Phil Bull
Aha! Yes, it works now:

$ sudo mandb -c
Processing manual pages under /usr/share/man...
(Lines of output)

$ man checkbox-gtk
(Manpage appears)

So, why isn't the mandb being updated properly when the package is
installed?

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[Bug 426641] Re: Missing manual page for checkbox-gtk

2009-09-10 Thread Phil Bull
** Changed in: checkbox (Ubuntu)
   Status: Incomplete = Confirmed

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[Bug 426641] Re: Missing manual page for checkbox-gtk

2009-09-10 Thread Phil Bull
I was under the impression that you needed a separate manpage for each
command, and you just redirect to the main checkbox manpage using a
macro, e.g. checkbox-gtk.1.gz contains a file of one line, .so
man1/checkbox.1.

$ apt-cache policy checkbox-gtk
checkbox-gtk:
  Installed: 0.8.1-0ubuntu1
  Candidate: 0.8.1-0ubuntu1
  Version table:
 *** 0.8.1-0ubuntu1 0
500 http://gb.archive.ubuntu.com karmic/main Packages
100 /var/lib/dpkg/status

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[Bug 426641] Re: Missing manual page for checkbox-gtk

2009-09-09 Thread Phil Bull
A manpage is not displayed when the man checkbox-gtk command is
issued. This should be fixed, at least.

** Changed in: checkbox (Ubuntu)
   Status: Fix Released = New

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[Bug 426641] Re: Missing manual page for checkbox-gtk

2009-09-09 Thread Phil Bull
I'm running karmic with latest updates applied.

p...@jaguar:~$ apt-cache show checkbox-gtk | grep Version
Version: 0.8.1-0ubuntu1
Python-Version: current

p...@jaguar:~$ man checkbox-gtk
No manual entry for checkbox-gtk
See 'man 7 undocumented' for help when manual pages are not available.

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[Bug 426644] Re: Manual page is missing for gnome-appearance-properties

2009-09-09 Thread Phil Bull
** Package changed: ubuntu-docs (Ubuntu) = gnome-control-center
(Ubuntu)

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[Bug 426642] Re: Manual page is missing for gnome-language-selector

2009-09-09 Thread Phil Bull
** Package changed: ubuntu-docs (Ubuntu) = language-selector (Ubuntu)

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[Bug 426641] Re: Missing manual page for checkbox-gtk

2009-09-09 Thread Phil Bull
** Package changed: ubuntu-docs (Ubuntu) = checkbox (Ubuntu)

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[Bug 414035] Re: Programming section should be removed from system docs

2009-08-20 Thread Phil Bull
Hi Yevgeniy,

Yes, that's the right section. It would be great if you could help out
with the reorganisation! Someone else is already looking at the wiki
(https://lists.ubuntu.com/archives/ubuntu-doc/2009-August/013536.html),
so maybe you'd like to get in touch with him, perhaps via the ubuntu-doc
mailing list? That's probably the best place to do any planning, and
we'd definitely be interested in your proposed plan for merging the
articles.

Thanks,
Phil

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[Bug 416422] Re: Several typos at list of equivalent Windows apps

2009-08-20 Thread Phil Bull
On the Ubuntu side it's going to be replaced by the Installation Guide
and an upgrade to the New To Ubuntu section. I'm hoping to have a
Kubuntu version of the IG too, but I don't know what the plans are on
that side of things otherwise.

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[Bug 414035] Re: Programming section should be removed from system docs

2009-08-16 Thread Phil Bull
** Changed in: ubuntu-docs (Ubuntu)
   Importance: Undecided = Low

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[Bug 414035] [NEW] Programming section should be removed from system docs

2009-08-15 Thread Phil Bull
Public bug reported:

Binary package hint: ubuntu-docs

The Programming section should be removed from the system documentation
because it's not a suitable end user help topic. A better place to
document programming is on the community help wiki.

The section should be reviewed and anything useful should be merged into
the wiki before it is deleted.

Mailing list discussion:
https://lists.ubuntu.com/archives/ubuntu-doc/2009-August/013520.html

** Affects: ubuntu-docs (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 395905] Re: System-About Ubuntu should more directly display version information

2009-08-11 Thread Phil Bull
Wow, I can't believe that such a minor bug has generated so many
comments. I'm going to add one more:

I know that the policy states that we should refer to Ubuntu releases by
their release number, but a sufficient number of people use the
codenames that we should provide some way of users finding out what
their codename is. That is, we should at least mention what the codename
is somewhere obvious. The use cases for needing to know the codename are
the same as those for needing to know the release number.

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[Bug 395360] Re: Title of guide should be changed to avoid confusion with new installation guide

2009-07-17 Thread Phil Bull
This seems likely. I'm probably the person from the Doc Team who is most
interested in installation, and I've never submitted a patch for it. I
can't speak for others, but I've never done this because I'm not
interested in the users that this guide is aimed at (and also because
contributing upstream like this can be a bit of a hassle sometimes and
I'm lazy).

I don't think that the installation-guide is a bad document or that it's
impossible to understand, although I understand that my comments may
have given that impression. It's just that this document is aimed at a
very different, far more advanced, user group to the one that I
concentrate on.

It's also worth noting that, if you have some documentation that you
want someone to look at, let us (the Doc Team) know! The amount of
documentation that ships with Ubuntu is truly immense, and the Doc Team
is small and volunteer-led. We can't keep tabs on all of it ourselves,
so we really appreciate it when people let us know if something needs
particular attention.

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Title of guide should be changed to avoid confusion with new installation guide
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[Bug 394335] Re: Nautilus Changing Backgrounds help is tl; dr and doesn't cross-reference desktop background

2009-07-17 Thread Phil Bull
That would be a good solution to the licensing issue I think. If we
rewrite the whole section, I'd like to plan it properly first and
collect some user testing data. I'll try to recruit someone to work on
it upstream. The only problems I see with that is that we'd have to
convert it from DocBook to Mallard in a release cycle or two, and it
might look out of place for a while.

I understand that you won't see many people looking at the help and
experiencing problems, although data on that would be useful if you had
it. Rather, I was referring to problems that users experience in
general. If lots of them are having the same problem and it's nothing
that's going to be fixed in the UI any time soon, then we should provide
documentation to help people with the problem.

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Nautilus Changing Backgrounds help is tl;dr and doesn't cross-reference 
desktop background
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[Bug 395360] Re: Title of guide should be changed to avoid confusion with new installation guide

2009-07-04 Thread Phil Bull
Thanks for your feedback.

It wouldn't make sense, because then we'd be covering two very different
installation methods simultaneously, both ubiquity and debian-installer.
We'd also be targeting two very different user groups. When you write
(good) documentation, it's very important to write to a specific
audience so you can take into account their individual needs and
existing knowledge. Writing for non-techs and techs simultaneously will
result in something that is unsuitable for both groups. I'm not
interested in producing a massive 200 page treatise on everything there
is to know about installing Ubuntu either, because *no-one* wants that
information. The new guide is being written in response to a perceived
user need. Please see
https://wiki.ubuntu.com/Specs/KarmicInstallationGuide and
https://wiki.ubuntu.com/Specs/KarmicInstallationGuide/FAQs for more on
this.

Each guide should link to the other, in order to send users who've
accidentally arrived at the wrong guide on to the right one. This bug is
about changing the title so that it's immediately obvious which guide is
which. I haven't said that the new guide will be called the Ubuntu
Installation Guide. We'll choose a name appropriate to the target
audience later on in the development process.

Deciding arbitrarily that newcomers have priority, so the old guide
should give up its name seems unhelpful.

I based the decision on the answers to the following questions: Which is
the larger user group? Which user group is more likely to be confused by
which guide? Is there a sufficiently large body of legacy users who will
be adversely affected by a name change of the installation-guide?

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[Bug 395360] Re: Title of guide should be changed to avoid confusion with new installation guide

2009-07-04 Thread Phil Bull
Hi Jonathan,

Wow, that's a long post. I apologise in advance for the necessary length
of my reply. Also, please understand that I'm replying on behalf of a
team of 7 people here, not just myself.

I think it might help if I first give you some background on my desire
to create a new installation guide. I've been a member of the Ubuntu
Documentation team for several years now, and the first work that I
performed there was writing the Switching from Windows guide. This is
now in need of replacement. My assessment of the state of that guide was
that it tried to be all things to all people, and ended up failing to be
useful to anyone. (You may have noticed that I'm worried about something
similar happening here!) There were no defined user personas, no general
aim to the guide, etc., fairly vital ingredients to producing good
documentation. You can't just say that this document is for everyone!;
you have to have a clear picture of who you're writing for in your head
at all times.

While thinking about how best to replace the SFW guide, I tried to
identify the needs of users by analysing IRC logs (about 2GB worth of
questions!) and looking at the most popular pages on the help wiki and
the forums. My findings surprised me (always a good sign that I'm not
making things up); it seemed that *lots* of people were interested in
relatively basic installation-related questions. For example, the most
popular page on the help wiki, even more popular than the front page, is
a document on how to burn Ubuntu to an ISO. That puts us firmly in non-
technical user territory. A technical user, in my definition, would most
likely understand the concept of CD images, or at least know what to do
with them. My proposed solution was to write an official installation
guide aimed at these users. How many users have we lost over the years
because they couldn't figure-out a simple thing like burning an ISO, I
wonder?

I was aware of the installation-guide package and have skimmed through
it previously. It is *completely* unsuitable for non-technical users. I
know this from experience. I previously worked in technical support,
have worked as a technical reviewer on a book (Ubuntu for Non-Geeks),
and have been writing documentation for a good 4-5 years now. Still, you
shouldn't have to take my word for it. Print a copy of the guide out and
find a non-technical user and see what they understand. See if they can
install Ubuntu, without any prompting from you. My expectation is that
most would fall at the first hurdle and fail to burn the ISO onto a CD
correctly!

OK, so hopefully that's enough background. I'll now move on to
addressing some specific points from your reply. Forgive me if I sound a
little terse, I'm trying to be brief.

(a) Putting some more technical material along with that introductory
material should help ensure that all the material related to Ubuntu
installation is clear and consistent in its use of terminology, and so
would make both parts of the whole more useful.

When we write documentation, we refer to a style guide. This ensures
consistent terminology. Consistency is a poor reason to include
technical information. A good reason to include technical information is
if it is necessary to allow the user to accomplish their task.

(b) determining what the common installation issues for Karmic will be,
before it is released, will be a challenge!

Indeed, which is why Nathan Handler is filling a role entirely devoted
to user testing and collecting information on common problems. My own
researches suggest that there are certain issues which crop-up every
release, such as GRUB errors and problems with partitioning. We will
concentrate on these as much as possible, since handling hardware-
specific problems is too big a task, as you say. It is likely that only
hardware-specific problems with sufficiently common hardware will be
included in the Troubleshooting section.

(c) The really simple Ubuntu installs in effect need no documentation

It seems likely from this comment that you have never seen an unassisted
non-technical user install Ubuntu for themselves. You may be surprised
at the problems people run into. Besides, ubiquity isn't the biggest
generator of user assistance queries. It's the bits before, and possibly
after, that are.

(d) That does not mean what you personally are or are not interested in
is the best way to decide what the Ubuntu community as a whole is best
served by

I hope I have answered this comment by explaining my motivations, above.
I am basing as many of my decisions as possible on user testing and
analysis of common user assistance queries. My interests lie firmly in
providing a good user experience for our users, although I understand
that perhaps that wasn't obvious.

(e) I don't think many non-tech end users will be printing out this
installation documentation anyway, so number of pages is perhaps a poor
metric to be using.

That's true, but I do anticipate a use case where people hand out 

[Bug 389796] Re: instalation procedure

2009-07-03 Thread Phil Bull
** Changed in: installation-guide (Ubuntu)
   Status: New = Invalid

** Converted to question:
   
https://answers.launchpad.net/ubuntu/+source/installation-guide/+question/76043

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[Bug 395360] [NEW] Title of guide should be changed to avoid confusion with new installation guide

2009-07-03 Thread Phil Bull
Public bug reported:

A new installation guide is planned for the Karmic release (see spec
:karmic-installation-guide). This guide will be suitable for non-
technical users, whereas the existing installation-guide is suitable for
more technically-inclined users.

The title used by the existing installation-guide package is Ubuntu
Installation Guide. This is likely to confuse people when the new guide
is released, especially if they arrive at the guide via Google. The
title of the installation-guide should be changed to reflect its more
technical nature.

The new title should encourage technical users to read installation-
guide rather than the new, more basic guide. It should discourage non-
technical users from reading installation-guide, which is likely to
confuse them.

** Affects: installation-guide (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 394335] Re: Nautilus Changing Backgrounds help is tl; dr and doesn't cross-reference desktop background

2009-07-01 Thread Phil Bull
Thanks for reporting this. The affected documentation is in the GNOME
user guide, which is being rewritten over the next 2 release cycles. As
such, I'm not sure that it's worth addressing this immediately rather
than waiting for the new docs. What's your opinion, are many users
struggling with this in particular?

Incidentally, is there any chance that the GNOME and Ubuntu docs teams
could get our hands on the user testing data you have?

** Package changed: ubuntu-docs (Ubuntu) = gnome-user-docs (Ubuntu)

** Changed in: gnome-user-docs (Ubuntu)
   Importance: Undecided = Low

** Changed in: gnome-user-docs (Ubuntu)
   Status: New = Confirmed

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[Bug 394335] Re: Nautilus Changing Backgrounds help is tl; dr and doesn't cross-reference desktop background

2009-07-01 Thread Phil Bull
Hi mpt,

For fear of getting further off-topic, I'll reply in a separate email
regarding the test videos.

Unfortunately for this bug, there is going to be a license change when
the whole guide is rewritten. Certainly, the g-u-g is not fit for
purpose at the moment. I doubt it helps very many users, as I've seen
with my own user testing. So, is it worth fixing this one issue that
happens to have been reported as a bug when there are so many other
issues lying unreported? Or should we just wait until the wholesale
fixing of the docs on the arrival of the new guide?

If you have seen a significant number of users struggling with this
particular issue and think that improving this topic will result in a
reasonable improvement to their user experiences, then we should fix the
bug now. Otherwise, we may as well wait.

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[Bug 370085] Re: Music: consider not recommending gpixpod

2009-04-30 Thread Phil Bull
Thanks Dean, I can confirm this.

** Changed in: ubuntu-docs (Ubuntu)
   Status: New = Confirmed

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[Bug 114521] Re: No help or documentation available for Ubuntu installer

2009-04-30 Thread Phil Bull
The Installation Guide spec covers this bug:

https://blueprints.launchpad.net/ubuntu/+spec/karmic-installation-guide

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[Bug 341377] Re: Confusing on the kernel Linux and whole system GNU/Linux in basic-commands

2009-03-13 Thread Phil Bull
Hi Osama,

While there is technically an ambiguity between Linux the operating
system and Linux the kernel, in practice there is no confusion, for
the following reasons:

 * Most users neither know nor care what a kernel is, and any user 
documentation is going to be referring to Linux the operating system 99% of 
the time anyway; the fact that there is a kernel named Linux is irrelevant to 
most users.
 * The kernel is an integral part of the operating system, so for most purposes 
Linux the operating system and Linux the kernel are synonymous. There is no 
need to differentiate between the two.
 * Linux is the dominant term used to refer to Linux the operating system. 
Attempting to use the term GNU/Linux may confuse users, who may have only 
ever heard it referred to as Linux.

I concede that the term Linux is used wrongly in this context, but
that doesn't matter; everyone else uses it wrongly too. There is little
value in trying to correct people's usage of these terms, especially
since doing so may confuse some readers. Linux is the more common
term, so we should continue to use that.

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[Bug 341377] Re: Confusing on the kernel Linux and whole system GNU/Linux in basic-commands

2009-03-13 Thread Phil Bull
Hi Osama,

I disagree that the term GNU/Linux isn't confusing. Try asking a few
non-technical computer users their opinion. We can't rely on users
having read about-ubuntu either - most users look at the documentation
to find a small snippet of information and then stop reading. Very few
read the whole documentation. It is best for individual topics to stand
alone without requiring any detailed preparatory reading.

Also, I don't think that the aim of our user documentation should be to
encourage people to learn more about Linux. Rather, it should be to
provide users with answers to their problems. User assistance must
always take preference over evangelism.

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[Bug 44341] Re: User interface doesn't follow the GNOME HIG

2009-02-26 Thread Phil Bull
Hi Connor,

Not all of the issues I mentioned have been addressed, but the interface
looks pretty good nowadays so I'm happy to close the bug.

** Changed in: hubackup (Ubuntu)
   Status: Incomplete = Invalid

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[Bug 272824] Re: Applet has too much horizontal padding

2009-01-28 Thread Phil Bull
Hi Martin,

The updated applet works fine, I haven't noticed any regressions.

The padding is much better, but I'd still argue that another couple of
pixels could be removed from the right-hand side of the applet, just to
avoid the same Fitts Law problems that the Windows 95 Start button had
[1]. In fact, would it be possible to set the applet to raise/light-up
on mouse-over, like the clock applet? This would solve the problem
completely, IMO.

[1] - http://blogs.msdn.com/jensenh/archive/2006/08/22/711808.aspx

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[Bug 301998] Re: [i915] No 3D graphics support with Intel 915GM/GMS/910GML

2008-12-30 Thread Phil Bull
Hi Timo,

Yes, I have libgl1-mesa-dri installed, along with about 8 nvidia-*
packages. Could they be interfering with the Intel driver?

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[Bug 301998] Re: [i915] No 3D graphics support with Intel 915GM/GMS/910GML

2008-12-30 Thread Phil Bull
Yep, that worked. I can now start GL programs, compiz etc. Thanks Timo!

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[Bug 301998] Re: [i915] No 3D graphics support with Intel 915GM/GMS/910GML

2008-12-22 Thread Phil Bull
Hi Bryce,

I've downloaded and installed the test .debs. However, they don't seem
to have made any difference, I still can't enable desktop effects. I
still get these GLX error messages:

$ glxinfo | grep display
Error: couldn't find RGB GLX visual or fbconfig
Xlib:  extension GLX missing on display :0.0.

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[Bug 301998] Re: [i915] No 3D graphics support with Intel 915GM/GMS/910GML

2008-12-20 Thread Phil Bull

** Attachment added: lspci-vvnn.txt
   http://launchpadlibrarian.net/20594139/lspci-vvnn.txt

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[Bug 301998] [NEW] No 3D graphics support with Intel 915GM/GMS/910GML

2008-11-25 Thread Phil Bull
Public bug reported:

Binary package hint: xserver-xorg-video-intel

I can't run applications requiring 3D graphics on Ubuntu Intrepid. These
applications (such as compiz, AssaultCube) worked fine on previous
versions of Ubuntu. For example, when I try to enable Compiz I get the
error message Desktop effects could not be enabled.

GLX does not seem to be enabled for my graphics card:

$ glxinfo | grep display
Xlib:  extension GLX missing on display :0.0.

$ lspci | grep VGA
00:02.0 VGA compatible controller: Intel Corporation Mobile 915GM/GMS/910GML 
Express Graphics Controller (rev 04)

** Affects: xserver-xorg-video-intel (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 301998] Re: No 3D graphics support with Intel 915GM/GMS/910GML

2008-11-25 Thread Phil Bull

** Attachment added: Xorg.0.log
   http://launchpadlibrarian.net/19929034/Xorg.0.log

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[Bug 260630] Re: Mouse disappears when moved over kstars star chart

2008-11-07 Thread Phil Bull
I still have this issue (kstars 4:4.1.2-0ubuntu3).

I've tried changing the cursor theme using KDE's systemsettings (still
running under GNOME), but it has no effect on the KStars issue.

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[Bug 264314] Re: Brasero documentation does not appear in Yelp search results

2008-11-06 Thread Phil Bull
I still have this issue with up-to-date Intrepid, brasero
0.8.2-0ubuntu1.

** Changed in: brasero (Ubuntu)
   Status: Invalid = New

** Attachment added: Screenshot of the problem
   http://launchpadlibrarian.net/19420488/Screenshot-brasero.png

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[Bug 272824] Re: Applet has too much horizontal padding

2008-10-07 Thread Phil Bull
Hi Ralf,

We should wait for a developer/triager to set the importance, and then
wait for a fix from a developer. This is a minor issue, so is unlikely
to be a high priority bug for the forthcoming Ubuntu release.

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[Bug 272824] [NEW] Applet has too much horizontal padding

2008-09-21 Thread Phil Bull
Public bug reported:

Binary package hint: fast-user-switch-applet

The fast-user-switch-applet has too much horizontal padding, so the
logout icon doesn't fit right into the corner of the panel. This might
fool some users into thinking that they have to accurately place their
mouse pointer over the applet, when they could save time by just jamming
the pointer into the corner (see
http://en.wikipedia.org/wiki/Fitts%27_law for details).

Ubuntu Intrepid with latest updates
fast-user-switch-applet 2.22.0+svn20080815-0ubuntu3

** Affects: fast-user-switch-applet (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 272824] Re: Applet has too much horizontal padding

2008-09-21 Thread Phil Bull

** Attachment added: Screenshot showing padding around fusa
   http://launchpadlibrarian.net/17795642/fusa-padding.png

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[Bug 269328] [NEW] Spelling mistake in Network Proxy preferences

2008-09-12 Thread Phil Bull
Public bug reported:

Binary package hint: gnome-applets

Click System - Preferences - Network Proxy. Under the Proxy
Configuration tab, the Apply System-Wide button's label is spelled
incorrectly (Appy System-Wide).

Command used:
$ LANG=C gnome-network-preferences

gnome-applets 2.23.92-0ubuntu1

** Affects: gnome-applets (Ubuntu)
 Importance: Undecided
 Status: New

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