Re: [libreoffice-users] Support options

2015-01-17 Thread jonathon
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Hash: SHA1

On 16/01/15 11:16, Brian Barker wrote:

 So you mean that you give them the information that you are
 prepared to be dishonest?

Some sites that request that information, have a note buried somewhere
that they _expect_ people to give inaccurate answers.

jonathon
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Re: [libreoffice-users] Support options

2015-01-17 Thread jonathon
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On 16/01/15 13:27, Alan B wrote:

 I'm not familiar with a forum like that (esp the no registration, no 
 passwords part). 

I've come across a couple of forums that meet those two specifications.

They either are spam havens, of the moderators work 7/24/365 approving
messages that are posted to them.

Either way, I don't see that as a viable option for LibO support.

###

What I think is needed, though I am not sure how to implement it, is:
# Supplementary Documentation:
* PDFs that contain solutions to specific, frequently encountered issues;
* PDFs that are Basic user guides.
The Documentation Team currently provides this type of documentation.


# Core Documentation:
* A comprehensive wiki that covers every detail of every aspect of LibO,
in excruciating detail.
@ There is a page that documents what each line in the source code does;
@ There is a page that explains why each variable in the source code is
used;
@ There is a page that explains what each function in the source code is
supposed to do;
@ There is a page that addresses each bug filed in bugzilla;
@ There is a page that provides an answer for each question posted to
the AOo, LibO, and OOo mailing lists;
@ There is a page for each question posted to FaceBook, Twitter, Google
+, etc;
@ Each article contains between 2,000 and 5,000 words;
@ Each article has pointers to articles that cover specific items within
the article, in greater depth;
@ Each article has pointers to articles for which this article is of
greater depth. Reverse-pointers, if you will.
* A set of PDFs that contain the same data as the wiki, but compiled as
if it is a book on the general (specific) topic;

This is the hard set to write. In theory, the current documentation team
could do it, but it lacks the person-power to do so.
The end result is at least 10^8 pages in English, with an equivalent
number for every language that LibO supports.

As a practical matter, everything in the supplementary documentation
should also be in the core documentation. The major difference being
that the the supplementary documentation is independently written, and,
if appropriate, that content is ported to the wiki, rather than from the
wiki. The secondary content is original, constructed with minimal
referencing of the wiki.

jonathon

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Re: [libreoffice-users] Support options

2015-01-16 Thread Tom Davies
Hi :)
When websites ask for my DoB i use a fake one.  I try to use the same
fake one for all websites to make it easier to remember.  Similarly
with other bits of private information.
Regards from
Tom :)


On 15 January 2015 at 18:35, Rob Jasper r...@famjasper.nl wrote:
 Please keep the 'old' stuff also. I am worried about privacy and therefore I 
 do not have a facebook account (and in fact I almost don't have any accounts 
 on more or less public things like that).

 So, fully changing to whatever new things is in my opinion not a good idea.

 Any system which requires information that has nothing to do with the service 
 they provide (e.g. birth date, place of birth, address, etc.) is a privacy 
 hazard..

 Op 15 jan. 2015, om 19:07 heeft dave boland het volgende geschreven:

 The problem with gmane.org is that I can't seem to append to a thread.
 I can follow the thread, so it is somewhat helpful.

 What is easy and convenient?  I thought I answered that.  Quick to do,
 no reistration, no passwords, able to see the appends in a thred like
 newsgroups do, the abbility to append to a thread.  I have lost track of
 all the user id's and passwords for support web sites.  I just won't use
 them any longer.

 So if the LO team can make facebook easy to find relevant info, quick to
 use, intuitive, no passwords or registration, then go for it. If on the
 other hand they are just following the latest thing, then forget it.  In
 the end, the support solution needs to fit the users needs, not just be
 cool.

 Dave,

 On Thu, Jan 15, 2015, at 02:44 AM, Charles-H. Schulz wrote:
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1

 Hi,

 Le Thu, 15 Jan 2015 03:40:03 +,
 jonathon toki.kant...@gmail.com a écrit :

 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1

 On 14/01/15 21:49, dave boland wrote:

 Can't we find a way to offer support that is easy and convenient?

 What do you consider to be _easy_ and _convenient_?

 that new groups are considered old fashioned, but they work very
 well,

 If new groups is a typo for newsgroups, then gmane.org is what you
 are looking for.

 If new groups means something else, then clarify what is meant.

 Just to be abundantly clear: this list alongside other lists of
 LibreOffice.org are available as newsgroups on gmane.org

 Best,

 - --
 Charles-H. Schulz
 Co-founder, The Document Foundation,
 Kurfürstendamm 188, 10707 Berlin
 Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
 Legal details: http://www.documentfoundation.org/imprint
 Mobile Number: +33 (0)6 98 65 54 24.
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Re: [libreoffice-users] Support options

2015-01-16 Thread Brian Barker

At 08:29 16/01/2015 +, Tom Davies wrote:
When websites ask for my DoB i use a fake one. I try to use the same 
fake one for all websites to make it easier to remember. Similarly 
with other bits of private information.


So you mean that you give them the information that you are prepared 
to be dishonest? I should have thought that you would want to keep 
that information even more private!


;^)

Brian Barker 



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Re: [libreoffice-users] Support options

2015-01-16 Thread Alan B
On Thu, Jan 15, 2015 at 1:07 PM, dave boland dbola...@fastmail.fm wrote:

 What is easy and convenient?  I thought I answered that.  Quick to do,
 no reistration, no passwords, able to see the appends in a thred like


Yes, you did say that before. I'm not familiar with a forum like that (esp
the no registration, no passwords part). The description seemed like a
requirements spec for a product design. I thought you may have specific
forum in mind or examples.

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Re: [libreoffice-users] Support options

2015-01-15 Thread dave boland
The problem with gmane.org is that I can't seem to append to a thread. 
I can follow the thread, so it is somewhat helpful.

What is easy and convenient?  I thought I answered that.  Quick to do,
no reistration, no passwords, able to see the appends in a thred like
newsgroups do, the abbility to append to a thread.  I have lost track of
all the user id's and passwords for support web sites.  I just won't use
them any longer.

So if the LO team can make facebook easy to find relevant info, quick to
use, intuitive, no passwords or registration, then go for it. If on the
other hand they are just following the latest thing, then forget it.  In
the end, the support solution needs to fit the users needs, not just be
cool.

Dave,

On Thu, Jan 15, 2015, at 02:44 AM, Charles-H. Schulz wrote:
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1
 
 Hi,
 
 Le Thu, 15 Jan 2015 03:40:03 +,
 jonathon toki.kant...@gmail.com a écrit :
 
  -BEGIN PGP SIGNED MESSAGE-
  Hash: SHA1
  
  On 14/01/15 21:49, dave boland wrote:
  
   Can't we find a way to offer support that is easy and convenient?
  
  What do you consider to be _easy_ and _convenient_?
  
   that new groups are considered old fashioned, but they work very
   well,
  
  If new groups is a typo for newsgroups, then gmane.org is what you
  are looking for.
  
  If new groups means something else, then clarify what is meant.
 
 Just to be abundantly clear: this list alongside other lists of
 LibreOffice.org are available as newsgroups on gmane.org
 
 Best,
 
 - -- 
 Charles-H. Schulz 
 Co-founder, The Document Foundation,
 Kurfürstendamm 188, 10707 Berlin
 Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
 Legal details: http://www.documentfoundation.org/imprint
 Mobile Number: +33 (0)6 98 65 54 24.
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Re: [libreoffice-users] Support options

2015-01-15 Thread Rob Jasper
Please keep the 'old' stuff also. I am worried about privacy and therefore I do 
not have a facebook account (and in fact I almost don't have any accounts on 
more or less public things like that).

So, fully changing to whatever new things is in my opinion not a good idea.

Any system which requires information that has nothing to do with the service 
they provide (e.g. birth date, place of birth, address, etc.) is a privacy 
hazard..

Op 15 jan. 2015, om 19:07 heeft dave boland het volgende geschreven:

 The problem with gmane.org is that I can't seem to append to a thread. 
 I can follow the thread, so it is somewhat helpful.
 
 What is easy and convenient?  I thought I answered that.  Quick to do,
 no reistration, no passwords, able to see the appends in a thred like
 newsgroups do, the abbility to append to a thread.  I have lost track of
 all the user id's and passwords for support web sites.  I just won't use
 them any longer.
 
 So if the LO team can make facebook easy to find relevant info, quick to
 use, intuitive, no passwords or registration, then go for it. If on the
 other hand they are just following the latest thing, then forget it.  In
 the end, the support solution needs to fit the users needs, not just be
 cool.
 
 Dave,
 
 On Thu, Jan 15, 2015, at 02:44 AM, Charles-H. Schulz wrote:
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1
 
 Hi,
 
 Le Thu, 15 Jan 2015 03:40:03 +,
 jonathon toki.kant...@gmail.com a écrit :
 
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1
 
 On 14/01/15 21:49, dave boland wrote:
 
 Can't we find a way to offer support that is easy and convenient?
 
 What do you consider to be _easy_ and _convenient_?
 
 that new groups are considered old fashioned, but they work very
 well,
 
 If new groups is a typo for newsgroups, then gmane.org is what you
 are looking for.
 
 If new groups means something else, then clarify what is meant.
 
 Just to be abundantly clear: this list alongside other lists of
 LibreOffice.org are available as newsgroups on gmane.org
 
 Best,
 
 - -- 
 Charles-H. Schulz 
 Co-founder, The Document Foundation,
 Kurfürstendamm 188, 10707 Berlin
 Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
 Legal details: http://www.documentfoundation.org/imprint
 Mobile Number: +33 (0)6 98 65 54 24.
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 =byES
 -END PGP SIGNATURE-
 
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Re: [libreoffice-users] Support options

2015-01-15 Thread Charles-H. Schulz
hello Rob,

we are expanding our suppprt options, not changing them in any way. As always 
it is important to remind everyone that all this is only possible through the 
help of volunteers. If you are interested please let us know.

Thanks,

Charles. 

On 15 janvier 2015 19:35:42 CET, Rob Jasper r...@famjasper.nl wrote:
Please keep the 'old' stuff also. I am worried about privacy and
therefore I do not have a facebook account (and in fact I almost don't
have any accounts on more or less public things like that).

So, fully changing to whatever new things is in my opinion not a good
idea.

Any system which requires information that has nothing to do with the
service they provide (e.g. birth date, place of birth, address, etc.)
is a privacy hazard..

Op 15 jan. 2015, om 19:07 heeft dave boland het volgende geschreven:

 The problem with gmane.org is that I can't seem to append to a
thread. 
 I can follow the thread, so it is somewhat helpful.
 
 What is easy and convenient?  I thought I answered that.  Quick to
do,
 no reistration, no passwords, able to see the appends in a thred like
 newsgroups do, the abbility to append to a thread.  I have lost track
of
 all the user id's and passwords for support web sites.  I just won't
use
 them any longer.
 
 So if the LO team can make facebook easy to find relevant info, quick
to
 use, intuitive, no passwords or registration, then go for it. If on
the
 other hand they are just following the latest thing, then forget it. 
In
 the end, the support solution needs to fit the users needs, not just
be
 cool.
 
 Dave,
 
 On Thu, Jan 15, 2015, at 02:44 AM, Charles-H. Schulz wrote:
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1
 
 Hi,
 
 Le Thu, 15 Jan 2015 03:40:03 +,
 jonathon toki.kant...@gmail.com a écrit :
 
 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1
 
 On 14/01/15 21:49, dave boland wrote:
 
 Can't we find a way to offer support that is easy and convenient?
 
 What do you consider to be _easy_ and _convenient_?
 
 that new groups are considered old fashioned, but they work very
 well,
 
 If new groups is a typo for newsgroups, then gmane.org is what
you
 are looking for.
 
 If new groups means something else, then clarify what is meant.
 
 Just to be abundantly clear: this list alongside other lists of
 LibreOffice.org are available as newsgroups on gmane.org
 
 Best,
 
 - -- 
 Charles-H. Schulz 
 Co-founder, The Document Foundation,
 Kurfürstendamm 188, 10707 Berlin
 Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
 Legal details: http://www.documentfoundation.org/imprint
 Mobile Number: +33 (0)6 98 65 54 24.
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  dbola...@fastmail.fm
 
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Re: [libreoffice-users] Support options

2015-01-14 Thread Alan B
On Wed, Jan 14, 2015 at 4:49 PM, dave boland dbola...@fastmail.fm wrote:

 I'm more than a little frustrated/angry at the support options for LO.

 Can't we find a way to offer support that is easy and convenient?  I get


Dave, I think easy and convenient is pretty much in the eye of the
beholder.

Can you say what you feel meets that criteria?

I use the mail list and find it quite satisfactory. Only use the mail list
interactively from my pc. I do browse it on my smartphone and will do
deletions there. Replies are always on the pc.

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Re: [libreoffice-users] Support options

2015-01-14 Thread Gordon Burgess-Parker

On 14/01/15 21:49, dave boland wrote:
 All,

 I'm more than a little frustrated/angry at the support options for LO. 
 The choice seems to be between:

 * A web interface that requires a log on to yet another service I don't
 have or want to have.

 * A Nabble interface that requires registration and one of those damn
 captia codes that NEVER work.

 * An e-mail interface that clogs my reader.

 Can't we find a way to offer support that is easy and convenient?  I get
 that new groups are considered old fashioned, but they work very well,
 and are easy to use (even by kids on cell phones).  Open to suggestions,
 but I don't think moving to the next hot thing is the answer unless it
 is easy to use.  My 2 cents anyway.

 Dave,

There's a twitter account.
https://twitter.com/libreofficehelp

Most people under the age of thirty don't know what newsgroups are, or
how to access them.
IMHO there's no point in using obsolete media.
You can subscribe to a daily digest instead of individual emails

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Re: [libreoffice-users] Support options

2015-01-14 Thread Charles-H. Schulz
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Hi,

Le Thu, 15 Jan 2015 03:40:03 +,
jonathon toki.kant...@gmail.com a écrit :

 -BEGIN PGP SIGNED MESSAGE-
 Hash: SHA1
 
 On 14/01/15 21:49, dave boland wrote:
 
  Can't we find a way to offer support that is easy and convenient?
 
 What do you consider to be _easy_ and _convenient_?
 
  that new groups are considered old fashioned, but they work very
  well,
 
 If new groups is a typo for newsgroups, then gmane.org is what you
 are looking for.
 
 If new groups means something else, then clarify what is meant.

Just to be abundantly clear: this list alongside other lists of
LibreOffice.org are available as newsgroups on gmane.org

Best,

- -- 
Charles-H. Schulz 
Co-founder, The Document Foundation,
Kurfürstendamm 188, 10707 Berlin
Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
Legal details: http://www.documentfoundation.org/imprint
Mobile Number: +33 (0)6 98 65 54 24.
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Re: [libreoffice-users] Support options

2015-01-14 Thread jonathon
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

On 14/01/15 21:49, dave boland wrote:

 Can't we find a way to offer support that is easy and convenient?

What do you consider to be _easy_ and _convenient_?

 that new groups are considered old fashioned, but they work very well,

If new groups is a typo for newsgroups, then gmane.org is what you are
looking for.

If new groups means something else, then clarify what is meant.


jonathon
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