[xmail] Re: Copying messages
Em Segunda 06 Novembro 2006 20:12, Davide Libenzi escreveu: Then *every* message of a given user would be fed back to the mailing list. Not good. Just use the mailing list reply-to and ask the support dudes to do a reply-to-all when answering. Why *not good* if replying to the mailing list would be the same? How I said, support people can forget to reply to the mailing list and customers aren't members of that mailing list, so we're back to the main question: how to force XMail make a copy of messages being relayed by an user? Thanks, Helio - To unsubscribe from this list: send the line unsubscribe xmail in the body of a message to [EMAIL PROTECTED] For general help: send the line help in the body of a message to [EMAIL PROTECTED]
[xmail] Re: Copying messages
Hello Helio, Tuesday, November 7, 2006, 2:16:46 PM, you wrote: Em Segunda 06 Novembro 2006 20:12, Davide Libenzi escreveu: Then *every* message of a given user would be fed back to the mailing list. Not good. Just use the mailing list reply-to and ask the support dudes to do a reply-to-all when answering. Why *not good* if replying to the mailing list would be the same? How I said, support people can forget to reply to the mailing list and customers aren't members of that mailing list, so we're back to the main question: how to force XMail make a copy of messages being relayed by an user? Not good, because PRIVATE mail from those users will also go back to the mailing list. This is not a functionality of any mail server, and no MTA will, or for that matter, should, ever do that, as it constitutes interception of email. You need to look at alternatives, like using a proper ticketing system for these type of things, which keeps record of activities and is auditable. Anybody looking at a ticket, will immediately see any previous activity and/or correspondence. It also understands the concept of owners to enable processes to be managed properly. You are expecting an MTA to do what a ticketing system is supposed to do, and what you cannot get into your users to do automatically. If you need a ticketing system, have a look at the RT system, which is free. URL is: http://bestpractical.com/rt. -- Best regards, Jornmailto:[EMAIL PROTECTED] - To unsubscribe from this list: send the line unsubscribe xmail in the body of a message to [EMAIL PROTECTED] For general help: send the line help in the body of a message to [EMAIL PROTECTED]
[xmail] Re: Copying messages
-Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Helio Cavichiolo Jr Envoyé : lundi 6 novembre 2006 22:53 À : xmail@xmailserver.org Objet : [xmail] Re: Copying messages Em Segunda 06 Novembro 2006 18:08, Davide Libenzi escreveu: Ask CIA. This outta be documented somewhere in the Patriot Act ;) Seriously, a mailproc.tab with a redirect+mailbox should work just fine. Well, can I have a copy of relayed messages from a certain XMail user with this? I have a maillist called [EMAIL PROTECTED] All members are supposed to be of support staff who can answer support messages. Unfortunatelly support staff often forget to copy their answers back to [EMAIL PROTECTED], so everyone can see his/her answer, preventing double answers to customers. I was not planning to spy my secretary messages... at least it wasn't in my mind some minutes ago... :-) - If the 'support' response is made with '[EMAIL PROTECTED]' as the sender, you can create a filter that will catch up the [EMAIL PROTECTED] response mail then, after testing that '[EMAIL PROTECTED]' is not a destination (to avoid double post), will rewrite the mail and localy send it to xmail. Note that doing this, ANY mail send by [EMAIL PROTECTED] will go back to [EMAIL PROTECTED] . In case responses are not allways from [EMAIL PROTECTED], you will need to keep track of mails originaly send to [EMAIL PROTECTED] to filter any outgoing mails that correspond to the original mail (subject check, or special flag set by responder, ...) then do the same job as above. Complicated task as responder need not touch the subject or must add the 'special flag' (and it's really easy to omit to add the 'flag' as omit to clic on 'reply to all' or to not touch the subject ...) Note that some MUA have the possibility to automaticaly add a Cc or Bcc on any send mail (or some mails depending on folder or rules) Or with servers like Exchange or Notes (or some other ?), you can create 'recipient folders' with special macros/scripts on any message posted (so for example, on any response to a mail in the folder the system launch a script that can add/change the response) Same can also be done with xmail and filters (think about cmdalias). (For example, the cmdalias script could in fact write the mail in a database for a 'customer support web application', then supporters not directly use they mua but the app to reply, and the app software place the anwser in the database + send the mail to the original sender) Francis - To unsubscribe from this list: send the line unsubscribe xmail in the body of a message to [EMAIL PROTECTED] For general help: send the line help in the body of a message to [EMAIL PROTECTED]
[xmail] Re: Copying messages
Em Terça 07 Novembro 2006 11:24, Jorn Hass escreveu: If you need a ticketing system, have a look at the RT system, which is free. URL is: http://bestpractical.com/rt. Thank you Jorn, I'm trying to install RT. - To unsubscribe from this list: send the line unsubscribe xmail in the body of a message to [EMAIL PROTECTED] For general help: send the line help in the body of a message to [EMAIL PROTECTED]
[xmail] Re: Copying messages
Em Terça 07 Novembro 2006 16:11, John Kielkopf escreveu:
I have some users from the financial sector that are required to forward
all mail sent from and received on certain email accounts to a
regulatory service that checks their mail for regulatory compliance.
Probably a similar situation to what your looking to do.
If you're doing this under windows, you'll need to write a filter to
accomplish this, else you can look at what I use below for one of our
linux xmail servers.
For capturing the mail going out, I set a filter in filters.out.tab for
each user a want to capture, like:
[EMAIL PROTECTED]*0.0.0.0/00.0.0.0/0
regulatory_fwd.tab
My regulatory_fwd.tab (in the filers dir) looks like:
/mailfilters/copyin.sh@@FILE[EMAIL PROTECTED]
My copyin.sh file looks like:
#!/bin/sh
#
# Account to forward to
fwd_addr=$2
# XMail Root
xmail_root= /var/MailRoot
# Path of files
filter_path=/mailfilters/copyin
# Path that we'll copy temporary messages to
test_path=$filter_path/temp
# *
# *
testfile=`basename $1`
echo -ne mail from:$fwd_addr\r\n$test_path/$testfile.fwd
echo -ne rcpt to:$fwd_addr\r\n$test_path/$testfile.fwd
echo -ne \r\n$test_path/$testfile.fwd.evolve
sed -f $filter_path/removeheader.sed $1$test_path/$testfile.fwd
mv $test_path/$testfile.fwd.evolve $xmail_root/spool/local
My removeheader.sed looks like:
# removeheader.sed
# Strip out all of xmail's special headers.
1,/^MAIL-DATA/{
d
}
Thank you John,
With a few changes it's working perfectly. It's really what I was looking for.
-
To unsubscribe from this list: send the line unsubscribe xmail in
the body of a message to [EMAIL PROTECTED]
For general help: send the line help in the body of a message to
[EMAIL PROTECTED]
[xmail] Re: Copying messages
On Mon, 6 Nov 2006, Helio Cavichiolo Jr wrote: How can I set XMail to send a copy of messages sent by an user to another user? (Without asking for the first user to CC or BCC the message, of course) Ask CIA. This outta be documented somewhere in the Patriot Act ;) Seriously, a mailproc.tab with a redirect+mailbox should work just fine. - Davide - To unsubscribe from this list: send the line unsubscribe xmail in the body of a message to [EMAIL PROTECTED] For general help: send the line help in the body of a message to [EMAIL PROTECTED]
[xmail] Re: Copying messages
Em Segunda 06 Novembro 2006 18:08, Davide Libenzi escreveu: Ask CIA. This outta be documented somewhere in the Patriot Act ;) Seriously, a mailproc.tab with a redirect+mailbox should work just fine. Well, can I have a copy of relayed messages from a certain XMail user with this? I have a maillist called [EMAIL PROTECTED] All members are supposed to be of support staff who can answer support messages. Unfortunatelly support staff often forget to copy their answers back to [EMAIL PROTECTED], so everyone can see his/her answer, preventing double answers to customers. I was not planning to spy my secretary messages... at least it wasn't in my mind some minutes ago... :-) - To unsubscribe from this list: send the line unsubscribe xmail in the body of a message to [EMAIL PROTECTED] For general help: send the line help in the body of a message to [EMAIL PROTECTED]
