Bom dia

Estou com problema ao acessar vídeos promocionais a partir da Play Store. 
Ocorre um erro e aparecer na tela a mensagem “Toque para tentar novamente”, 
somente em alguns aplicativos outros não... Alguma dica ou solução?

Link de um app que tenho problemas: 
https://play.google.com/store/apps/details?id=br.com.jbsoft.mobile


Obrigado 

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