Hi,

Hope you are doing great,
My Self,* Sudhakar* from R2 Technologies. We have a requirement for *Sr
.Net consultant* at *Oak Book, IL*. Please review the Job description below
and if you’d like to pursue this, please include a word copy of your latest
resume along with a daytime phone number and rate in your response. You can
also reach me at *470-242-7345 Ex-304*, Drop the suitable profiles on
*sudha...@r2techcorp.com* <mano...@r2techcorp.com>.



*NOTE: i94 with Passport Number is Must*

*9+ Experience*



*Position:** Sr .Net consultant*

*Location: **Oak Book, IL*

*Duration: 6 months+*





*Job Description:*

Technical (Good to know) –
• .NET, SQL server, MVC, Entity Framework
• Microsoft Azure Web Apps
• Microsoft SQL Azure Database
• Mongo DB Atlas

Incident Management
• Initial triage of tickets
• Routing of tickets to the corresponding Support group(s) at different
levels in accordance with the processes documented in the Runbook
• Follow-ups with Support teams at different levels
• Escalations to McDonald’s as needed
• RCA compliance for Severity 1 and Severity 2 Incidents
• Notify impacted AOW/groups about unplanned outages and keep them informed
until outage issues are resolved
• Notify impacted AOW/groups about Severity 1 issues and keep them informed
until issues are resolved
• User information requests
• User provisioning

Problem Management
• Proactive analysis of Incident records
• Analyze data to identify trends or significant Problems
• Manage lifecycle of Problems
• Associate related Incident tickets with a Problem ticket
• Objectives:
o Prevent Incidents from occurring
o Minimize impact of Incidents that cannot be prevented

Task Management
• Task Creation. Upon notification from McDonald’s that a Task must be
created, Provider will create a Task in Peregrine
• Initial analysis of Tasks
• Routing of Tasks to the appropriate Support group(s) at different levels
• Follow-ups with Support group(s) at different levels
• Execute ad hoc Tasks such as:
o Application testing
o Assist in application and system upgrades
o Other Tasks as agreed between application teams and the Provider team

Knowledge/Document Management
• Creation and management of application related documents required for the
• Support in a knowledge repository. These documents may be of the
following categories:
o Technical documents
o Functional documents
o RCA documents
o Runbook

RCA Process
• Follow-up with Support group(s) at different levels for Severity 1 and
Severity 2 Incidents for RCA creation
• Review the RCA document and manage in document repository
• Create and send the RCA to McDonald’s

Communication Planning and Management
• Notify impacted AOW/groups about unplanned outages and keep them informed
until outage issues are resolved
• Notify impacted AOW/groups about upcoming changes
• Send reminders to impacted AOW/groups for major changes
• Maintain the email distribution list





*Thanks and Regards . . . . *

*Sudhakar.Muchumari*

*R2 Technologies*

6515, Shiloh Rd Unit 110,

Alpharetta, GA - 30005

Direct: 470-242-7345*304

Email: sudha...@r2techcorp.com

Visit Us:*www.r2techcorp.com <http://www.r2techcorp.com>*

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