What do you folks do when you get support email in a foreign language?
Do you go to the trouble of translating it with Google Translate or do
you just trash it? Do you reply in English or do you go to the extra
trouble translating it back to the sender's language not knowing if the
I would suggest to send it back to the person in both English and translated
with Google Translate. It isn't perfect but does a reasonable job and isn't
a huge effort (cut,paste,click). For sure trashing it doesn't show respect
for the fact that we live in a global world where not everyone
I translate. I get tons.
On May 29, 2011 12:44 PM, Brian Conrad brianjto...@gmail.com wrote:
What do you folks do when you get support email in a foreign language?
Do you go to the trouble of translating it with Google Translate or do
you just trash it? Do you reply in English or do you go to
First off I have 7 apps and he never identified which one. His problem
is most likely incorrect entry and that information is provided in all
my product descriptions.
Hopefully the Internet will bring us a global language and I hope not
English as it too mongrel and evolved. An engineered
As far as support goes, the best way to handle it is thru a ticket system.
We use osTicket at my business, Gadget MVP. It's free and easy to use, I
love the thing.
To handle email based support, we set up a support@ email address.
Send an email to that address, osTicket opens a support
