RE: [asterisk-users] balance anouncement

2006-09-01 Thread Kevin Savoy
Its telling you the sound file Goodbye does not exist in the directory it looks for sounds. If you indeed have a sound file called Goodbye then you need to either move it to the default sounds directory or add the path line to the command. If you dont have the sound file youll need to

RE: [asterisk-users] PRI and Asterisk

2006-08-23 Thread Kevin Savoy
I have tested Redfones boxes. Tried two of them and was able to re-create some issues. I did not have PRI lines but a 24 channel em wink line so not sure if PRI is affected as well. I found that over time we had issues with hanging zap channels. Asterisk reported everything was just fine

[asterisk-users] Unable to start special tone

2006-08-23 Thread Kevin Savoy
Can anyone tell me where this is coming from? I cant seem to find any information on it anywhere. I dont believe Im using special tones anywhere. Any ideas? Aug 23 14:30:34 WARNING[15443]: chan_zap.c:5492 ss_thread: Unable to start special tone on 15 _ Kevin

[asterisk-users] Text to Speech

2006-08-21 Thread Kevin Savoy
then Festival. Thanks for your input. _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com Novo 1 is a service mark of Novo 1, Inc

RE: [asterisk-users] Text to Speech

2006-08-21 Thread Kevin Savoy
All I can find for Flite is for AAH, does it work as well with plain Asterisk? Is the setup the same? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Time Bandit Sent: Monday, August 21, 2006 3:23 PM To: Asterisk Users Mailing List - Non-Commercial

RE: [asterisk-users] Auto retry on Busy

2006-08-11 Thread Kevin Savoy
You need to change: exten = 777,4,goto(trunkretry,1,1) to exten = 777,4,goto(trunkretry,777,1) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Noah Silverman Sent: Friday, August 11, 2006 1:54 PM To: Asterisk Users Mailing List - Non-Commercial

RE: [asterisk-users] Fwd: Dropping incompatible frame killing Asterisk

2006-08-10 Thread Kevin Savoy
This is an issue I'm having as well. Here is what I've discovered. Call comes in on a T1 line. Call is sent to a SIP phone (say 4000) based on the extensions.conf setup. User of phone 4000 has set a forward in the phone to an external number, 1-555-555-. There is nothing telling Asterisk to

RE: [asterisk-users] Fwd: Dropping incompatible frame killing Asterisk

2006-08-10 Thread Kevin Savoy
box? If it is, have you established why? CPU being killed, memory starvation, something else? It is only happening on forwarded calls, though. I'll have to try your workaround. Thanks, Mark On 10/08/06, Kevin Savoy [EMAIL PROTECTED] wrote: This is an issue I'm having as well. Here is what I've

[asterisk-users] Operator in Voicemail

2006-07-24 Thread Kevin Savoy
the PSTN. Instead the caller gets the message Press 1 to accept the recording. Pressing 0 again deletes the message. How do I get this to work for outside callers calling in?? Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701

RE: [asterisk-users] Operator in Voicemail

2006-07-24 Thread Kevin Savoy
) in extensions.conf with no luck: exten = o,1,DIAL(SIP/100,100) Like Kevin, it works fine for our internal users, just doesnt work for callers coming from the PSTN. Thanks, -AntD From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Savoy Sent: Monday, July 24, 2006 7:37 AM

RE: [asterisk-users] Operator in Voicemail

2006-07-24 Thread Kevin Savoy
: [asterisk-users] Operator in Voicemail Are you sure this is saying exten = 0 with a ZERO and not an Oh? Looks like a lowercase Oh to me below. Kevin Savoy wrote: This doesn't solve the problem. Still the same. Any other ideas

RE: [asterisk-users] Email notification of voicemail

2006-07-17 Thread Kevin Savoy
Discussion Subject: Re: [asterisk-users] Email notification of voicemail Aha - get rid of the leading comma for each entry.. = ,Front Desk = .. A. On Jul 13, 2006, at 1:00 PM, Kevin Savoy wrote: I've X'd out the extensions and passwords but this is all I have

RE: [asterisk-users] Voicemail CallerID

2006-07-13 Thread Kevin Savoy
Would this work? exten = 3299,1,VoicemailMain(${EXTEN}) This way it would check the voicemail of the extension doing the dialing? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peder @ NetworkOblivion Sent: Thursday, July 13, 2006 9:51 AM To: Asterisk

RE: [asterisk-users] quad T1 pri

2006-07-13 Thread Kevin Savoy
Should be span 1 for the for T1 and span 2 for the second T1 in your config. They are both span 1. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Geis Sent: Thursday, July 13, 2006 12:47 PM To: asterisk-users@lists.digium.com Subject:

RE: [asterisk-users] Email notification of voicemail

2006-07-13 Thread Kevin Savoy
in your voicemail.conf: 1234 = 1234,The Marquis de Sade Regards, -- Anthony Rodgers Business Systems Analyst District of North Vancouver Web: http://www.dnv.org RSS Feed: http://www.dnv.org/rss.asp On Jul 12, 2006, at 11:17 AM, Kevin Savoy wrote: I have attach=no in my voicemail.conf so

RE: [asterisk-users] Email notification of voicemail

2006-07-13 Thread Kevin Savoy
=,,Justin Hall =,,Jason Smestad =,,Cumi Everson =,,Glenda Cusker =,,Laura Sanford =,,Gary Sundet =,,Kevin Penner =,,Kevin Savoy =,,Jeff Garaas =,,Natalie Thompson =,,Jolene Ross =,,Ralf Patterson =,,Mike

RE: [BULK] Re: [Asterisk-Users] how to decrease answer time !

2006-07-13 Thread Kevin Savoy
The world is full of smart alecks. Thank the lords because what a boring world this would be without us :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peter Bowyer Sent: Thursday, July 13, 2006 4:11 PM To: Asterisk Users Mailing List - Non-Commercial

[asterisk-users] Email notification of voicemail

2006-07-12 Thread Kevin Savoy
on linux gets full of these rejection notices. I cant seem to find anywhere to tell Asterisk to stop notifying people they have voicemails. Im using 1.2.9.1 of Asterisk. Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023

RE: [asterisk-users] Email notification of voicemail

2006-07-12 Thread Kevin Savoy
: Wednesday, July 12, 2006 12:01 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Email notification of voicemail Kevin Savoy wrote: Asterisk is trying to send an email to users when they receive a voicemail. Can this be shut off? I have not entered any email

RE: [asterisk-users] Unable to configure my DID number

2006-07-10 Thread Kevin Savoy
Are you sure they are sending you all 10 digits and not just the last four? Our provider just sends the last four digits on DID. If this is the case you would have this: exten = 4567,1,Answer() exten = 4567,1,DIAL(SIP/user,20) Hope this helps. From: [EMAIL PROTECTED]

RE: [asterisk-users] RE: Asterisk in Seattle

2006-07-06 Thread Kevin Savoy
I'm in Williston, North Dakota and we have an office in Billings, MT. He's right. We are 500 miles form civilization! :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Douglas Garstang Sent: Wednesday, July 05, 2006 10:00 PM To: Asterisk Users Mailing

[asterisk-users] Zap Channel not hanging up on Telco side

2006-07-06 Thread Kevin Savoy
to Asterisk and then hangs up since I have the s,1,Hangup() and Asterisk at this point doesnt know where the call should go. I believe at this point the call is hungup in Asterisk but NOT on the telco side. Any ideas how to get around this??? Thanks _ Kevin Savoy

RE: [asterisk-users] Zap Channel not hanging up on Telco side

2006-07-06 Thread Kevin Savoy
-Commercial Discussion Subject: Re: [asterisk-users] Zap Channel not hanging up on Telco side Kevin Savoy wrote: I'm having an issue where Asterisk hangs up a call (either party hangs up) but the telco side of the T1, both the local company and ATT, does not receive the hangup signal from

RE: [asterisk-users] Zap Channel not hanging up on Telco side

2006-07-06 Thread Kevin Savoy
On 7/6/06, Kevin Savoy [EMAIL PROTECTED] wrote: I'm having an issue where Asterisk hangs up a call (either party hangs up) but the telco side of the T1, both the local company and ATT, does not receive the hangup signal from Asterisk. Therefore Asterisk thinks the channel is available but it's

[asterisk-users] Possible Bug?

2006-07-05 Thread Kevin Savoy
this is a bug? Should I submit a bug report? Ive heard to submit a bug to send it to mantis. What is this and where or how do I do this? Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http

RE: [Asterisk-Users] bristuff hangup issue

2006-06-29 Thread Kevin Savoy
I can also add that this happens on em_w lines as well. I've had issues where callers start getting dead air when dialing out. Talking with the phone company the lines were in an off-hook state even though Asterisk hung up the call. I done exactly as below where I hang up before the other party

RE: [Asterisk-Users] Dropping incompatible voice frame

2006-06-29 Thread Kevin Savoy
://bugs.digium.com/view.php?id=4101 On 6/28/06, Kevin Savoy [EMAIL PROTECTED] wrote: Sorry if this has been posted before but I'm having an issue where I get the following on my CLI. ast_read: Dropping incompatible voice frame on Local/XX of format ulaw since our native form has

[Asterisk-Users] Dropping incompatible voice frame

2006-06-28 Thread Kevin Savoy
systems. Not good. Any help would be greatly appreciated. If I had hair left Id be pulling it out about now. Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com Novo 1

RE: [Asterisk-Users] Turning AAAH into a call-center

2006-05-16 Thread Kevin Savoy
Speaking as one of those call centers we are looking at doing a turn over to Asterisk from our Nortel systems and are doing it ourselves. We've looked at a lot of packages from Fonality, Signate, Aheeva and others and none fit our needs. Each has good aspects but none have all of what we need.

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-09 Thread Kevin Savoy
Steve , I was actually looking forward for the same thing , do y ou have something like this , as an example? regards Junaid Uppal On 5/9/06, Steve Totaro [EMAIL PROTECTED] wrote: Use an activex screenpop. Thanks, Steve Totaro -Original Message- From: Kevin Savoy [mailto:[EMAIL

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-09 Thread Kevin Savoy
something like this , as an example? regards Junaid Uppal On 5/9/06, * Steve Totaro* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Use an activex screenpop. Thanks, Steve Totaro -Original Message- From: Kevin Savoy [mailto:[EMAIL PROTECTED

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-08 Thread Kevin Savoy
: Kevin Savoy [EMAIL PROTECTED] To: 'Asterisk Users Mailing List - Non-Commercial Discussion' asterisk-users@lists.digium.com Date: Fri, 5 May 2006 15:31:41 -0500 Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer The problem with what is in wiki is that these calls are being sent

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-08 Thread Kevin Savoy
, 2006 10:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Does the phone ring, just not auto-answer? Thanks, Steve Totaro From: Kevin Savoy [mailto:[EMAIL PROTECTED] Sent: Monday, May 08, 2006

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-08 Thread Kevin Savoy
comes in? Thanks, Steve Totaro From: Kevin Savoy [mailto:[EMAIL PROTECTED] Sent: Monday, May 08, 2006 11:27 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Correct. We have to hit the answer

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-08 Thread Kevin Savoy
From: Kevin Savoy [mailto:[EMAIL PROTECTED] Sent: Monday, May 08, 2006 12:12 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer Because we will have many of these phones in remote locations and we dont want

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-08 Thread Kevin Savoy
This may be the way to go but not the best. Our agents frankly aren't the brightest people and I can see them forgetting it as soon as it is said to them, or they are not paying attention and missing the announcement but it is something to look into. Thanks -Original Message- From:

[Asterisk-Users] Dumping queue_log to MySQL

2006-05-05 Thread Kevin Savoy
database. I dont get any error messages anywhere telling me why it stops. As far as tail and perl are concerned everything is fine. We will be using this for a call center and need more reliability. Anyone got one working? Thanks _ Kevin Savoy Business Unit Telecom Analyst

[Asterisk-Users] Call Center Phone with Auto Answer

2006-05-05 Thread Kevin Savoy
of these support it. Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com Novo 1 is a service mark of Novo 1, Inc ___ --Bandwidth

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-05 Thread Kevin Savoy
with Auto Answer Kevin Savoy wrote: Can anyone recommend a phone to use in an inbound call center environment that has an auto answer feature? We don't want the agents having to acknowledge the call. The call should just activate on the headphones. We have tried Grandstream 2000, Polycom

RE: [Asterisk-Users] Call Center Phone with Auto Answer

2006-05-05 Thread Kevin Savoy
: Re: [Asterisk-Users] Call Center Phone with Auto Answer Kevin Savoy wrote: Can anyone recommend a phone to use in an inbound call center environment that has an auto answer feature? We don't want the agents having to acknowledge the call. The call should just activate on the headphones. We

RE: [Asterisk-Users] Auto Logout from queue

2006-05-04 Thread Kevin Savoy
agents phone for anymore then 5 seconds when there are other agents out there waiting to take that call. Any ideas? Thanks _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com Novo 1

[Asterisk-Users] Status of Queue

2006-04-26 Thread Kevin Savoy
_ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com Novo 1 is a service mark of Novo 1, Inc ___ --Bandwidth and Colocation provided

RE: [Asterisk-Users] PRI blocking on incoming calls

2006-04-19 Thread Kevin Savoy
994 (B1706AVA) Haedo Buenos Aires, Argentina Tel: 54 11 4650 1775 Fax: 54 11 4650 4295 www.infodax.com.ar -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Kevin Savoy Enviado el: Martes, 18 de Abril de 2006 04:03 p.m. Para: 'Asterisk Users Mailing List

[Asterisk-Users] PRI blocking on incoming calls

2006-04-18 Thread Kevin Savoy
hiccupping. Can anyone shed any light on where to look? Any help would be desperately appreciated. Please help. _ Kevin Savoy Business Unit Telecom Analyst 2218 4th Ave W Williston, ND 58801 Ph: 701-774-4023 Fax: 701-774-2901 http://www.novo1.com Novo 1

RE: [Asterisk-Users] PRI blocking on incoming calls

2006-04-18 Thread Kevin Savoy
- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Kevin Savoy Enviado el: Martes, 18 de Abril de 2006 03:30 p.m. Para: asterisk-users@lists.digium.com Asunto: [Asterisk-Users] PRI blocking on incoming calls Ok here is our setup. We are using Asterisk 1.2.6 and Zaptel 1.2.5. We