Hello
I have a small call center with about 7 queues. all agents are dynamic and they
login to each queue via a dialplan. When you perform queue show you will see
that all agents are able to service all queues. All queues have the same
weight/priority. While monitoring a system I can see that
When I try to make att transfer (*2) of call that was in queue the call get's
disconnected. Blind transfer (#1) works fine. In dial plan I don't have any h
or H (hangup call with *). In features.conf I have this line disconnect = *0.
What could be the reason why call hang's up?
--
Tomislav
El lun, 18-04-2005 a las 10:18 -0400, Ariel Batista escribió:
1. Attended transfer: If the agent transfers the call to someone
in the management team, the call is immediately transferred,
and the agent is not able to talk to the manager before. Is
there a way to
Hello,
I am setting up an ACD using *, but found a an issue that I am not being able to resolve, and this might impact our * implementation.
We have a call center with 4 agents, which should receive calls from their queue. But we also have a "call center management" team which should be able to
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dov Bigio
Sent: Monday, April 18, 2005 9:16
AM
To:
asterisk-users@lists.digium.com
Subject: [Asterisk-Users] queue -
transfer calls
Hello,
I am setting up an ACD using *, but found a an issue
