-----Original Message----- <snip> Based on the fact that the call center switch is connected to the PSTN with 2 E1s, and only external incoming/outgoing calls are subject of recording, I thought the Asterisk could be a solution, in the following way: - I set up an Asterisk-based switch with a TE405P, with its two ports connected to the call center telephone system and the other two to the telco company, - arrange the Asterisk to be a tandem switch, simply routing calls to/from the call center from/to PSTN, - and this way have all calls going through the Asterisk available for recording, through its recording/monitoring features.
-Easy. Done it for several clients. With the CDR_ODBC/MYSQL/... you can easily build an app that uses the CDR records as a backend for searching and retrieval. The magic isn't in the recording, but rather in finding the file you need. This setup is really good for a call logger where every call is being recorded with out intervention from a human. If you want to do something flashier it would require a more sophisticated app. <snip> my general question is whether the whole idea is worth considering and starting more advanced work (means: investing time and money in the Digium hardware)? What PC hardaware should be considered? -with call recorders that are approximately 1500-2000 USD per port available on the market, this application is one that I have used * extensively for my clients. Some advantages that you lose is the integration with the host PBX (a lot of the better call loggers integrate with the PBXs at some level to give recording of extension->extension calling as well as extension origination on the PBX). With * as a tandem, the setup is pretty simple. As with any * implementation, buy as much hardware as the budget allows. I wouldn't do this in production without a hefty machine (p4+, lots of RAM, obviously lots of HD space, and some kind of removable media i.e. DVD-Ram for external archiving). _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users