I'll give this a try today and post the results here.
Mitch
On 10/04/2012 02:30 PM, Ioan Indreias wrote:
Hello Mitch,
Hoping that the Queue application is not automatically Answering the
line (till an agent will do this) my suggestion is to switch between
who have to answer in order to
This is mostly working. See below. My only problem is being able to
set the caller ID on the outbound call to the customer. I've tried both
a queue connected macro and gosub (see below), and those both execute,
but the caller ID is not showing up correctly for the customer. I
assume this
Perfect! Thank you.
Mitch
On 10/05/2012 01:07 PM, Ioan Indreias wrote:
Hi Mitch,
Glad that it works for you.
Regarding the CallerID I suggest to set some the variables before the
actual Dial.
Something like:
Action: Originate
Channel: Local/s@callmenow/n
Context: to-customer
Exten: s
On Fri, Sep 28, 2012 at 7:42 PM, Mitch Claborn mitch...@claborn.net wrote:
I want to put a call me now button on the web site that will place the
request into an asterisk call queue and then when an agent picks up the
call in the queue, place the outbound call to the customer.
The following
The problem is that you need to have a process waiting for a free agent and
then doing the reschedule. Instead of writing your own, you could try our
WombatDialer (that is currently free as in beer, as it is being community
tested) to automate such a task. It has a nice HTTP API and it would do
On Wednesday 03 October 2012, Lenz Emilitri wrote:
The problem is that you need to have a process waiting for a free agent and
then doing the reschedule. Instead of writing your own, you could try our
WombatDialer (that is currently free as in beer, as it is being community
tested) to automate
I want to put a call me now button on the web site that will place the
request into an asterisk call queue and then when an agent picks up the
call in the queue, place the outbound call to the customer.
The following AMI command works, but it calls the customer first, before
an agent is
On 9/28/2012 12:42 PM, Mitch Claborn wrote:
I want to put a call me now button on the web site that will place the
request into an asterisk call queue and then when an agent picks up the
call in the queue, place the outbound call to the customer.
The following AMI command works, but it calls
That approach only works if there are any agents that are not busy on a
call - I could pick one, take them out of the queue then connect the
call. If all agents are busy, I need to be able to insert the request
into the queue so that it gets processed in sequence with the inbound calls.
