I'm trying to implement a very simple call queue for a small, low volume
helpdesk. We have 2-5 agents, and rarely does the queue get more than 1 or 2
callers deep. I'm using the ringall strategy and I want calls answered in FIFO
order.
Say caller A calls the queue, and there is one member
On Feb 10, 2012, at 14:37 , Phil Frost wrote:
I'm trying to implement a very simple call queue for a small, low volume
helpdesk. We have 2-5 agents, and rarely does the queue get more than 1 or 2
callers deep. I'm using the ringall strategy and I want calls answered in
FIFO order.
Say
On Fri, 10 Feb 2012 16:08:28 -0500
Phil Frost p...@macprofessionals.com wrote:
On Feb 10, 2012, at 14:37 , Phil Frost wrote:
Now, caller B calls. Asterisk rings the member. Now the member's
handset is showing two incoming calls.
[...]
Now, the member is unbusy, so he answers a call. But,
