Dear guru's
Hopefully someone can shed some light in my issue. I have created a queue
with a ringall strategy and all works fine. I want a caller to be able to
exit the queue so they can leave a message. I've added the H option in
queue command so callers can press * to exit. So far all well, on
Hii,
Queue(testq,H) feature works once call connected with agent i.e. not
work during MOH.
Also once you disconnect call using H (*) option, it will not useful
to leave voicemail.
Instead you use, queue timeout option and ask caller to leave voice
mail if he wants else put back him to queue
On 4/3/13 12:27 pm, Gertjan Baarda wrote:
After extensively googling the issue, I've found everything (also bug
related), accept my answer. What am I missing here?
It sounds like the call is being caught by a retry cycle on the queue.
Try adding n to your queue command from your dialplan.
Ah.. thanks! That was the light I needed. When the caller is placed back in
the queue, I presume the caller remain it's position in the queue?
On Mon, Mar 4, 2013 at 1:45 PM, Bharat Lalcheta bharatlalch...@gmail.comwrote:
Hii,
Queue(testq,H) feature works once call connected with agent i.e.
That is correct, retry=15 and timeout=15 (for testingpurposes)
On Mon, Mar 4, 2013 at 1:51 PM, Chris Bagnall aster...@lists.minotaur.ccwrote:
On 4/3/13 12:27 pm, Gertjan Baarda wrote:
After extensively googling the issue, I've found everything (also bug
related), accept my answer. What am I
On 3/4/2013 6:27 AM, Gertjan Baarda wrote:
Dear guru's
Hopefully someone can shed some light in my issue. I have created a
queue with a ringall strategy and all works fine. I want a caller to be
able to exit the queue so they can leave a message. I've added the H
option in queue command so
No its again place into queue so its start with new available position.
However, mostly all users remain in same position if he come again in
queue using below scenario.
Regards,
Bharat Lalcheta
On Mon, Mar 4, 2013 at 6:22 PM, Gertjan Baarda gertjan.baa...@gmail.com wrote:
Ah.. thanks!
yes,
context parameter in queue.conf is more likely option for you. It will
work during MOH too.
On Mon, Mar 4, 2013 at 6:33 PM, Bharat Lalcheta
bharatlalch...@gmail.com wrote:
No its again place into queue so its start with new available position.
However, mostly all users remain in same
ok, resumé: When I use the n option in the queue command I can let the
caller exit the queue and send the call to a IVR-ish context and ask if he
wants to leave a message. I can timeout this an then place the call back in
the queue. When I use this approach, what will the new position be of the
yes, its start with new position in queue, not in his actual position
earlier he gets in the queue.
As i mentioned earlier, if you dont want to put user back in queue,
then use context parameter in you queues.conf file. On pressing any
digit caller redirects to that context where he can leave
On 3/4/2013 7:27 AM, Gertjan Baarda wrote:
ok, resumé: When I use the n option in the queue command I can let the
caller exit the queue and send the call to a IVR-ish context and ask if
he wants to leave a message. I can timeout this an then place the call
back in the queue. When I use this
This will only work with the n option in the queue command and retry=0 in
queue.conf. Is it not?
On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann akauf...@prodigy.net.mxwrote:
On 3/4/2013 7:27 AM, Gertjan Baarda wrote:
ok, resumé: When I use the n option in the queue command I can let the
On 3/4/2013 8:00 AM, Gertjan Baarda wrote:
This will only work with the n option in the queue command and retry=0
in queue.conf. Is it not?
On Mon, Mar 4, 2013 at 2:55 PM, Alex Kauffmann akauf...@prodigy.net.mx
mailto:akauf...@prodigy.net.mx wrote:
On 3/4/2013 7:27 AM, Gertjan Baarda
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