First off this is not my work for extensions.conf it is modified from
http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl
ogin-to-standard-dialplan-methods-part-1/
So credit to Leif Madsen http://www.leifmadsen.com
But as to my question
[AgentLogin]
;A replaced
Here is my dialplan for my support queue:
exten = 201,1,Verbose(2,Doing support call)
exten = 201,n,Answer()
exten = 201,n,Wait(0.5)
exten = 201,n,Set(qac=${QUEUE_MEMBER(support,free)})
exten = 201,n,GotoIf($[${qac} 0]?HAVEAGNT)
exten = 201,n,Verbose(2,No agents free in support queue)
exten =
hi
this is the situation i have a queue and i am monitoring when an important
customer call i want to take it off from the queue and send it to an agent
directly can i do that? how?
thanks
David
--
(\__/)
(='.'=)This is Bunny. Copy and paste bunny into your
()_()signature to help him gain
Hello,
Is it possible, that after the call was established between client and
agent and one of the them hangups the call , the cmd queue executes cmd
(gosub, macro) or something...
Thanks for advance
--
Pagarbiai / Best Regards,
Giedrius Augys
you can use the h extencion, when a call is hangup this extencions is
executed
(doble posting in action)
2008/12/18 Giedrius Augys voi...@gmail.com
Hello,
Is it possible, that after the call was established between client and
agent and one of the them hangups the call , the cmd queue
2008/12/18 David fire ddf...@gmail.com
you can use the h extencion, when a call is hangup this extencions is
executed
(doble posting in action)
2008/12/18 Giedrius Augys voi...@gmail.com
Hello,
Is it possible, that after the call was established between client and
agent and one of
Sebastian wrote:
Is this going to be released in any 1.6 version soon??
Your branch (queue-reset) is supouse to be the same as trunk but with this
functionality?
Is this branch updated every time trunk is committed?? I checked the log and
seems to have the latest commits of trunk, but I
Hi,
In queues realtime, when the queue start and when it ends.
I mean, for example to calculate service level, how many calls, etc.
If I want to start the queue from with 0 calls, etc, how do I do this? And
if I want to stop it, so I can start it again??
Thanks!!
Regards,
Sebastian wrote:
Hi,
In queues realtime, when the queue start and when it ends.
I mean, for example to calculate service level, how many calls, etc.
If I want to start the queue from with 0 calls, etc, how do I do this?
And if I want to stop it, so I can start it again??
- Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue Question
Sebastian wrote:
Hi,
In queues realtime, when the queue start and when it ends.
I mean, for example to calculate service level, how many calls, etc.
If I want to start the queue from with 0 calls, etc, how
: [asterisk-users] Queue Question
Is this going to be realeased in any 1.6 version son??
Thanks
-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mark Michelson
Sent: lunes, 15 de diciembre de 2008 08:14 p.m
I'm curious if anyone has implemented the following:
Need to setup an on-call queue, that activates after 5PM and de-activates at
8AM, also that activates/deactivates on demand(I'm thinking a feature code
here). The agents need to log in via cell phones, and when calls come in
from outside to
Hi Jeremy,
A few thoughts that come to mind. We have a queue that is open between
certain hours. I have a few checks in place before a caller enters,
first it checks to see if there it is within the time window, then
checks to see if there are any agents log into queue, if any fail they
get
I have a queue set
up where SIP extensions and ZAP channels dump into. On the SIP calls, I can
force the caller ID since I know the calling party and the called party. The SIP
calls do not necessarily go through the queue, but are directly dialed between
users.
The ZAP is a little
more
I have a quick question.. reading the wiki, I found this:
Use the 'Local' channel construct to point to an appropriate dial-out
extension in the dialplan if you'd like to add remote agents using
AgentCallbackLogin()
That's exactly what Im trying to do, so fasr I needed to make a new context
On Sat, 26 Feb 2005, Anton Krall wrote:
I have a quick question.. reading the wiki, I found this:
Use the 'Local' channel construct to point to an appropriate dial-out
extension in the dialplan if you'd like to add remote agents using
AgentCallbackLogin()
That's exactly what Im trying
PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Svensson
Sent: Sábado, 26 de Febrero de 2005 05:38 a.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Queue Question
On Sat, 26 Feb 2005, Anton Krall wrote:
I have a quick question.. reading the wiki
Is there a way to prioritize calls in multiple queues based on hold time? I
have three queues set up on my Asterisk PBX with agents logged into all
three queues. I've noticed that sometimes calls in one queue will make it
through in a couple minutes while another queue will be backed up with
Hi all,
Right now our queue system is working quite well. One thing that I
would like to have the option of doing would be to play a ring for
the customer when they are connected to an agent. Right now they go
from music on hold to an agent with no indication that their call is
going through.
-Original Message-
From: Jeremy Rusnak [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 28, 2004 2:10 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Queue question
Our agents are played around a five second message when they
pick up
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