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Hi
I'm using Asterisk 1.6.0.22, and have a bit non-standard setup. I have a
queue with three static agents, and the ringall strategy.
While call A is answered by agent 1, two more calls, B and C enter the
queue. Agents 2 and 3 does nothing and
Joerg,
You will need to have the agent kicked from the queue for it to properly
pass to the next agent.. In agents.conf under [agents], set
autologoff=10. This will kick them out of the queue(logs them out)
for not answering after 10 seconds.
--johann
Joerg Wolf wrote:
Hi,
I've
Hi,
I've configured a queue with dynamic agents and leastrecent strategy.
If the "least recent agent" doesn't pick up the current call from the
queue, the call will be presented to him again and again, even when
there's yet another agent available.
I would expect that after timeout occurs on
