[asterisk-users] Robotic sound sometimes

2010-02-12 Thread Michelle Dupuis
We have inherited an installation with Ast 1.4 and Aastra phones. The client complains that sometimes the call audio turns tinny and robotic...I heard it and it sounds wierd. Has anyone else experienced this? Cause? Solutions? Thanks, MD --

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread Tim Nelson
What codecs are you using? Are the calls internal(local network) only? Tim Nelson Systems/Network Support Rockbochs Inc. (218)727-4332 x105 - Michelle Dupuis supp...@ocg.ca wrote: We have inherited an installation with Ast 1.4 and Aastra phones. The client complains that sometimes

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread Michelle Dupuis
... _ From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Tim Nelson Sent: Friday, February 12, 2010 4:34 PM To: Asterisk Users List Subject: Re: [asterisk-users] Robotic sound sometimes What codecs are you using? Are the calls internal(local

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread Ron Arts
We experienced this a couple of months ago. It went away when we upgraded the phones to the latest firmware. Another symptom: temporarily putting the caller on hold cures the problem sometimes. Ron Op 12-02-10 22:34, Tim Nelson schreef: What codecs are you using? Are the calls internal(local

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread Peder
:06 PM To: 'Asterisk Users List' Subject: Re: [asterisk-users] Robotic sound sometimes No, phone on LAN, through Asterisk box on LAN, through firewall, out to fiber connection (lots of capacity there), to ITSP. Codec is uLaw. This only happens sometimes, so I'm wondering if it's

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread Steve Edwards
On Fri, 12 Feb 2010, Peder wrote: Since it is sporadic, my guess would be network latency / packet loss /jitter to ITSP. You may have lots of capacity and they may claim to have lots of capacity, but what about the links between you and them. Who knows when/if there is loss and latency

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread Peder
-Commercial Discussion Subject: Re: [asterisk-users] Robotic sound sometimes On Fri, 12 Feb 2010, Peder wrote: Since it is sporadic, my guess would be network latency / packet loss /jitter to ITSP. You may have lots of capacity and they may claim to have lots of capacity, but what about the links

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread cool dude
@sedwards.com Subject: Re: [asterisk-users] Robotic sound sometimes To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Date: Saturday, 13 February, 2010, 4:09 AM On Fri, 12 Feb 2010, Peder wrote: Since it is sporadic, my guess would be network latency / packet

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread cool dude
: [asterisk-users] Robotic sound sometimes To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Date: Saturday, 13 February, 2010, 3:38 AM We experienced this a couple of months ago. It went away when we upgraded the phones to the latest firmware. Another

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread cool dude
: Re: [asterisk-users] Robotic sound sometimes To: 'Asterisk Users Mailing List - Non-Commercial Discussion' asterisk-users@lists.digium.com Date: Saturday, 13 February, 2010, 4:25 AM There is a statistics area and you can select sip or voip calls to see calls.  It shows packet loss, jitter

Re: [asterisk-users] Robotic sound sometimes

2010-02-12 Thread cool dude
: Re: [asterisk-users] Robotic sound sometimes To: 'Asterisk Users List' asterisk-users@lists.digium.com Date: Saturday, 13 February, 2010, 3:35 AM #yiv1877693794 P { MARGIN:0px;} No, phone on LAN, through Asterisk box on LAN, through firewall, out to fiber connection (lots of capacity

[asterisk-users] Robotic sound sometimes

2010-02-12 Thread Rudi Oosthuizen
We experienced this a couple of months ago. It went away when we upgraded the phones to the latest firmware. Another symptom: temporarily putting the caller on hold cures the problem sometimes. We have Snom 320 phones and had similar problems happening in the call centre intermittently. We