How does one answer more than 100% of the calls in less than 60 seconds?
techsupp has 0 calls (max 20) in 'leastrecent' strategy (104s
holdtime),
W:0, C:3, A:2, SL:166.7% within 60s
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On 24/02/07, Tim Connolly [EMAIL PROTECTED] wrote:
How does one answer more than 100% of the calls in less than 60 seconds?
techsupp has 0 calls (max 20) in 'leastrecent' strategy (104s
holdtime),
W:0, C:3, A:2, SL:166.7% within 60s
Probably talking out of my hat (I've never particularly
