Looking for ideas and comments on my strategy for getting a bit of
custom data into the CDR. It seems to work OK, but I'm open to better
and/or more robust ways to do it.
Problem: get the customerid of the caller from our application into the CDR
Approach:
Before the Queue() command, save the caller's channel name in a varible
_MMCALLERCHANNEL
In the Queue() connect macro, send that channel name along with other
info to the application
The application determines the customerid and uses AMI Setvar to set
variable MMCUSTOMERID on the given channel with the customerid. (Can't
use AGI in-line because the customer will be determined by an actual
human sitting at a terminal during the call and may take a while.)
In the hangup extension, set CDR(customerid) to value of MMCUSTOMERID
Here is the code that is working
[queues]
exten =>sales,1,Verbose(2,${CALLERID(all)} entering the sales queue)
same =>n,Set(_MMCALLERCHANNEL=${CHANNEL(name)})
same =>n,Queue(sales,t,,,,,QueueConnected)
same =>n,Hangup()
exten =>h,1,NoOp(When a sales queue call is hung up)
same =>n,Set(CDR(customerid)=${MMCUSTOMERID})
[macro-QueueConnected]
exten =>s,1,NoOp()
same =>n,Monitor(wav,,mb)
same
=>n,Set(OPERATORID=${ODBC_OPERATORID_FROM_ADDRESS(${MEMBERINTERFACE})})
; userfield is mapped to operatorid in cdr_adaptive_odbc because
setting operatorid directly doesn't work here
same =>n,Set(CDR(userfield)=${OPERATORID})
; passes the call to the application
same =>n,System(${MMAGI}/queue_action.sh
action:connect,queue:sales,member_interface:\\"${MEMBERINTERFACE}\\",member_name:\\"${MEMBERNAME}\\",cidnum:\\"${CONNECTEDLINE(num)}\\",cidname:\\"${CONNECTEDLINE(name)}\\",uniqueid:\\"${MMLINKEDID}\\",channel:\\"${MMCALLERCHANNEL}\\")
--
Mitch
--
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