On 16 January 2010 06:04, Sean Brady sbr...@gtfservices.com wrote:
Looking at all the docs I can find Asterisks looks like it should be
able to do the job and a whole lot more.
This is for a small call centre so ideally we want all the features of
an average call centre, ACD, Call Recording,
Ok this has Probably been put to bed several time but never mind.
Elastix, Trixbox, or AsterixNow, or DIY (ie Ubuntu or whatever
installed with OpenPBX, Asterix etc by hand)
I've got a new server to run Asterix on and want to get it working
quickly and yet be configurable in the future with out
2010/1/12 Jeff LaCoursiere j...@jeff.net
That is so not true. FreePBX has hooks in a million places to do custom
dialplan stuff - I do it all the time. I also link in custom AGI/AMI
applications, custom provisioning, custom LCR, and am even working with
one customer that has mastered making
2010/1/15 Peter Childs pchi...@bcs.org
Elastix, Trixbox, or AsterixNow, or DIY (ie Ubuntu or whatever
installed with OpenPBX, Asterix etc by hand)
I've got a new server to run Asterix on and want to get it working
quickly and yet be configurable in the future with out having to
reisntall
Stephen Davies wrote:
Decide if you are going to be a zealot for your preferred approach
That's a little harsh, wouldn't you say? Do whatever your most
comfortable with. But, to call me and those like me a zealot, for
offering advice that was asked for is a little off, in my opinion.
Doug
2010/1/15 Doug Lytle supp...@drdos.info
Decide if you are going to be a zealot for your preferred approach
That's a little harsh, wouldn't you say? Do whatever your most
comfortable with. But, to call me and those like me a zealot, for
offering advice that was asked for is a little off,
...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Stephen Davies
Sent: Friday, January 15, 2010 10:50 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Beginners Guide to setting up a Call Centre
2010/1/15 Doug Lytle supp
Peter Childs wrote:
Ok this has Probably been put to bed several time but never mind.
Elastix, Trixbox, or AsterixNow, or DIY (ie Ubuntu or whatever
installed with OpenPBX, Asterix etc by hand)
I've got a new server to run Asterix on and want to get it working
quickly and yet be
Looking at all the docs I can find Asterisks looks like it should be
able to do the job and a whole lot more.
This is for a small call centre so ideally we want all the features of
an average call centre, ACD, Call Recording, Queue's etc etc.
Any pointers on how to get started would be most
This is currently still at a proof of concept stage.
After being mis-sold a Alcatel phone system, that does None of the
things we asked for (Ok it takes calls but that's about it) We are
looking at alternatives to try and bring some of the features we
previously had on our old Analogue STS
http://www.google.co.ke/search?q=asterisk+for+call+centersie=utf-8oe=utf-8aq=trls=org.mozilla:en-US:officialclient=firefox-a
--
Best Regards,
James Mutuku Ndeti
Agile Systems Limited
+254722490994
www.agile.co.ke
mutuku.wordpress.com
Has your organization implemented a customer relationship
2010/1/12 James Mutuku listmut...@gmail.com:
http://www.google.co.ke/search?q=asterisk+for+call+centersie=utf-8oe=utf-8aq=trls=org.mozilla:en-US:officialclient=firefox-a
I can use Google just as well as the next guy, and if you'd bothered
to look at the results you could see they were extremely
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Beginners Guide to setting up a Call Centre
This is currently still at a proof of concept stage.
After being mis-sold a Alcatel phone system, that does None of the
things we asked for (Ok it takes calls but that's about it) We are
looking
Peter Childs wrote:
I'm not an expert on phones, I'm just an IT guy who thinks he might
have a solution to a problem, that is not really his problem but is
Then you'll need to be prepared to do a LOT of reading. You'll want to
start off on:
http://voip-info.org
Then there is the
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Peter Childs
Sent: Tuesday, January 12, 2010 4:56 AM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Beginners Guide to setting up a Call Centre
This is currently still at a proof of concept stage.
After being mis-sold
-users-boun...@lists.digium.com] On Behalf Of Jeff
LaCoursiere
Sent: Tuesday, January 12, 2010 8:46 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Beginners Guide to setting up a Call Centre
On Tue, 12 Jan 2010, Danny Nicholas wrote:
Since you
Jeff LaCoursiere wrote:
I agree that FreePBX would be the ideal flavor for him, but I am a
recent convert to Elastix. Much tighter GUI, more included stuff (like
And, I'd be in the camp that would advocate getting your hands dirty and
learn to program without the GUI. You'll learn a
And, I'd be in the camp that would advocate getting your hands dirty and
learn to program without the GUI. You'll learn a lot and then if you'd
want to move to a GUI and something breaks, you'll have some idea on
what and how to fix it.
Knowing now what I do, I find a GUI to
Do you have any idea of numbers of users, and number/type of external
lines as this can be quite important when deciding what type of asterisk
setup and hardware to go with. (For example, if your lines are already
presented over ISDN PRI or BRI, or if they are provided over IP, by an
IP telephony
Yes it is - we have thousands of happy clients worldwide. :)
My suggestion is to go for somebody who has relevant experience and is going
to do the install for you. Unless your CC is very small, you don't want to
be looking up the manuals when you went live and start having quality
issues
If
On Tue, 12 Jan 2010, Richard Kenner wrote:
And, I'd be in the camp that would advocate getting your hands dirty and
learn to program without the GUI. You'll learn a lot and then if you'd
want to move to a GUI and something breaks, you'll have some idea on
what and how to fix it.
Knowing
Your comments both come from having taken a short look at FreePBX and
dismissed it without investigating how powerful it can be.
Yes, but the discussion is about COMPLEXITY, not power!
Sure, there are hooks where you can do anything you want, but if you
were to set up identical configurations
On Tue, 12 Jan 2010, Richard Kenner wrote:
Your comments both come from having taken a short look at FreePBX and
dismissed it without investigating how powerful it can be.
Yes, but the discussion is about COMPLEXITY, not power!
I thought the discussion was about how an IT guy with no
Jeff LaCoursiere wrote:
I thought the discussion was about how an IT guy with no previous asterisk
experience could get up and running the fastest. By FAR that answer is to
No, actually he said, This is currently still at a proof of concept stage.
By whose estimation? To even get
2010/1/12 Robert Lister r...@lentil.org:
Do you have any idea of numbers of users, and number/type of external
lines as this can be quite important when deciding what type of asterisk
setup and hardware to go with. (For example, if your lines are already
presented over ISDN PRI or BRI, or if
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