Hi,
Bump to see if anyone can help us too.
Really this is a problem. I don't want to show the caller id number and
name to the Agent in certain conditions. Changing the CID will mess the
CDR/Queue log and this is not the acceptable behavior.
In the Dial app, everything is OK.
Alexandre
Em 06-10-2010 17:35, Rodrigo Lang escreveu:
Good afternoon list,
I'm having a problem using the function CALLERPRES() when connection to
a Queue().
When I call an extension, before the Dial (), I select the function
CALLERPRES () as unavailable to link the extension comes as anonymous.
But if I call a queue before the Queue (), I select the function
CALLERPRES() as unavailable, but the identification appears normal.
Is it a problem or configuration? Someone can have for that?
Regards,
--
Rodrigo Lang
http://rodrigorecipes.blogspot.com/
http://rodrigorecipes.blogspot.com/2010/08/ssh-rapido-e-pratico.html
--
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