You made some change to something using AMP and it overwrote the extensions_additional.conf file as it was designed to do. The only safe place to put customizations is in extensions_custom.conf.
Kerry Garrison Publisher - http://GeekGazette.com - http://VOIPSpeak.net (949) 502-7819 x200 - [EMAIL PROTECTED] http://www.techdatapros.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Jim Hanlon > Sent: Wednesday, March 29, 2006 8:02 AM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] AAH lost my IVR phrases > > Hello- > I have a low traffic AAH setup, a few hardphones, a few > softphones, 50 calls per day max. I used the AMP Digital > Receptionist to make a simple voice menu: "Thank you for > calling xxxx". I did this for both Normal times and After > Hours times. It worked fine. > > I then went to the AMP Maintenance window, Config Edit, got > the "phpconfig for Asterisk PBX" page, and selected the > extensions_additional.conf page. On this page were the > entries for the Normal and After Hours greetings. The initial > greeting phrases were expressed in terms of statements like: > "exten => s,n,Background(custom/aa_num)". It was easy to > extend the greeting (for instance, "Office hours are 7-7", > "Press pound for directory"..) by directly adding more canned > phrases, like so: > "exten => s, n+1, Background(custom/aa_num+1)" > etc... > > Hit update, Re-Read Configs. Try it out. > > It worked fine. And I felt pretty clever. For a few weeks. > > Then a complaint: Callers encountered an obviously truncated > IVR script, and had no way out of the maze. Sure enough, only > one phrase was being uttered. And, sure enough, only one > phrase was being commanded by the existing > extensions_additional.conf file. I re-edited the file, > updated, and things worked again. > > !!!? What happened to my edited, updated, and Re-Read > extensions_additional.conf file? > > Anybody ever encounter this behavior? > > What to do, in order to avoid this mishap in the future? > > Ideas, thoughts? > > Thanks, > > Jim Hanlon > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users