Re: my feelings
Pavel Roskin [EMAIL PROTECTED] sanoi: I think what the best solution would be to draw a line somewhere. If the user is willing to help the project and knows how to help, but just lacks some specific knowledge, it may be worth the trouble to help him. But if the user needs educating about trivial things (not to write to maintainers directly, mention version numbers etc), it may be better to ignore this report and let others educate this guy. how about making two seperate lists, one for developers and one for users. on most email programs you can configure mailing list messages to be moved to their own folders and then you can easily choose which mailing list to read, depending on your mood ... sametime replying to this list would come more easier ;) Ilmainen Internet @ http://www.nic.fi/ ___ Bug-grub mailing list [EMAIL PROTECTED] http://mail.gnu.org/mailman/listinfo/bug-grub
Re: [Bug-grub] Re: my feelings
grub-users grub-devel sound good to me! On Tue, Aug 21, 2001 at 06:15:16AM -, [EMAIL PROTECTED] wrote: Pavel Roskin [EMAIL PROTECTED] sanoi: I think what the best solution would be to draw a line somewhere. If the user is willing to help the project and knows how to help, but just lacks some specific knowledge, it may be worth the trouble to help him. But if the user needs educating about trivial things (not to write to maintainers directly, mention version numbers etc), it may be better to ignore this report and let others educate this guy. how about making two seperate lists, one for developers and one for users. on most email programs you can configure mailing list messages to be moved to their own folders and then you can easily choose which mailing list to read, depending on your mood ... sametime replying to this list would come more easier ;) Ilmainen Internet @ http://www.nic.fi/ ___ Bug-grub mailing list [EMAIL PROTECTED] http://mail.gnu.org/mailman/listinfo/bug-grub ___ Bug-grub mailing list [EMAIL PROTECTED] http://mail.topic.com.au/cgi-bin/mailman/listinfo/bug-grub -- Jason Thomas Phone: +61 2 6257 7111 System Administrator - UID 0 Fax:+61 2 6257 7311 tSA Consulting Group Pty. Ltd. Mobile: 0418 29 66 81 1 Hall Street Lyneham ACT 2602 http://www.topic.com.au/ PGP signature
Re: [Bug-grub] Re: my feelings
that would be fine too, that way current users on the list will not need to change. On Tue, Aug 21, 2001 at 04:43:08PM -0600, Gordon Matzigkeit wrote: help-grub bug-grub is the convention for @gnu.org. -- Jason Thomas Phone: +61 2 6257 7111 System Administrator - UID 0 Fax:+61 2 6257 7311 tSA Consulting Group Pty. Ltd. Mobile: 0418 29 66 81 1 Hall Street Lyneham ACT 2602 http://www.topic.com.au/ PGP signature
Re: my feelings
Hi! Being a maintainer another large project I understand your feelings very well. I understand that every responsible maintainer should react on the reports of the users and use them to improve the project. Unfortunately, it happens sometimes that users expect you to provide a free service for them. They may give you important information, but it doesn't give them rights to waste your time. The problem you are describing in not GRUB-specific at all. When I'm getting a bugreport about BSDi or AIX I cannot ask the user to send me that software. I fix the problem, get another report and so forth. I think what the best solution would be to draw a line somewhere. If the user is willing to help the project and knows how to help, but just lacks some specific knowledge, it may be worth the trouble to help him. But if the user needs educating about trivial things (not to write to maintainers directly, mention version numbers etc), it may be better to ignore this report and let others educate this guy. Note that it would not make you a bad or irresponsible maintainer. Time of everybody of us is limited, and the responsible thing would be to use it wisely. You have more knowledge of the project as a whole, so you could concentrate on more global ideas, such as adding support for PCMCIA network cards or XFS. Many distributions are now using GRUB as the bootloader. RedHat is planning to use GRUB is 7.2. Those companies make money selling support - they should care about their users' problems. I'm pretty sure that at some point they will send you patches, or at least those patches will be included in the source packages. Then you will be talking to the experts and you will explain them which changes are acceptable and which are not. And don't forget that BIOS is proprietary software. Don't worry to much about it - there are already people in charge of it. I just hope that it helps. -- Regards, Pavel Roskin ___ Bug-grub mailing list [EMAIL PROTECTED] http://mail.gnu.org/mailman/listinfo/bug-grub
