Hi all, sorry for being OT but would any of you recommend a ticketing system?
We'd like something pretty comprehensive to cover helpdesk and HR stuff as
well as software bugs/requests. There seems to be a million variations
out there.
___
CentOS mailing
On Tue, Jul 19, 2011 at 2:32 PM, Kevin Thorpe
kevin.tho...@pibenchmark.com wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing system?
We'd like something pretty comprehensive to cover helpdesk and HR stuff as
well as software bugs/requests. There seems to be a million
Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe:
Hi all, sorry for being OT but would any of you recommend a ticketing
system?
We'd like something pretty comprehensive to cover helpdesk and HR stuff as
well as software bugs/requests. There seems to be a million variations
out there.
Only very
On 07/19/2011 07:32 AM, Kevin Thorpe wrote:
would any of you recommend a ticketing system?
Redmine:
http://www.redmine.org/
You can give it a try by using any of the the Bitnami virtual-machine
images:
http://bitnami.org/stack/redmine
HTH,
Jorge
___
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
To: CentOS mailing list centos@centos.org
From: Kevin Thorpe kevin.tho...@pibenchmark.com
Subject: [CentOS] [OT] would any of you recommend a ticketing system?
Hi all, sorry for being OT but would any of you recommend a ticketing system?
We'd like
On Tue, 19 Jul 2011, Keith Roberts wrote:
To: CentOS mailing list centos@centos.org
From: Keith Roberts ke...@karsites.net
Subject: Re: [CentOS] [OT] would any of you recommend a ticketing system?
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
To: CentOS mailing list centos@centos.org
From
On Tuesday 19 July 2011 13:32:50 Kevin Thorpe wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing
system? We'd like something pretty comprehensive to cover helpdesk and HR
stuff as well as software bugs/requests. There seems to be a million
variations out there.
OTRS
On Tue, Jul 19, 2011 at 01:39:08PM +0200, Rainer Duffner wrote:
Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe:
Hi all, sorry for being OT but would any of you recommend a ticketing
system?
http://www.bestpractical.com/rt/ - RequestTracker
http://www.otrs.org/ - OTRS
If you do use RT,
On Tue, Jul 19, 2011 at 09:36:26AM -0400, Scott Robbins wrote:
If you do use RT, I have a page I put up after putting it on CentOS 5.5.
Most of it is still probably applicable.
Of course, putting the link to said page might be useful. (Rough
morning.)
Keith Roberts wrote:
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
From: Kevin Thorpe kevin.tho...@pibenchmark.com
Hi all, sorry for being OT but would any of you recommend a ticketing
system?
We'd like something pretty comprehensive to cover helpdesk and HR stuff
as well as software
FWIW, I've been using Indefero for quite a while, might suit some of your
needs. It's basically a Google Code clone.
2011/7/19 m.r...@5-cent.us
Keith Roberts wrote:
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
From: Kevin Thorpe kevin.tho...@pibenchmark.com
Hi all, sorry for being OT but
At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org
wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing system?
We'd like something pretty comprehensive to cover helpdesk and HR stuff as
well as software bugs/requests. There seems to be a
I'd recommend Jira:
http://www.atlassian.com/software/jira/
We use it primarily for software projects and bug tracking, but it can
easily be configured as a helpdesk application, and still be used for other
things. Very configurable, easy to setup and maintain and they have reduced
pricing for
osTicket is pretty sweet.
On Tue, Jul 19, 2011 at 10:33 AM, Adam Wead amsterda...@gmail.com wrote:
I'd recommend Jira:
http://www.atlassian.com/software/jira/
We use it primarily for software projects and bug tracking, but it can
easily be configured as a helpdesk application, and still be
Kayako. Cerberus is another option. Both have visible code when / if
modifications are needed, but both are also pay2play.
Can't recommend anything beyond those but I've gone through about thirty
different systems over the years.
On Tue, 2011-07-19 at 12:49 -0400, David Lemcoe wrote:
osTicket
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