[CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Kevin Thorpe
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. ___ CentOS mailing

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Marius Vaitiekunas
On Tue, Jul 19, 2011 at 2:32 PM, Kevin Thorpe kevin.tho...@pibenchmark.com wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Rainer Duffner
Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. Only very

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Jorge Fábregas
On 07/19/2011 07:32 AM, Kevin Thorpe wrote: would any of you recommend a ticketing system? Redmine: http://www.redmine.org/ You can give it a try by using any of the the Bitnami virtual-machine images: http://bitnami.org/stack/redmine HTH, Jorge ___

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Keith Roberts
On Tue, 19 Jul 2011, Kevin Thorpe wrote: To: CentOS mailing list centos@centos.org From: Kevin Thorpe kevin.tho...@pibenchmark.com Subject: [CentOS] [OT] would any of you recommend a ticketing system? Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Keith Roberts
On Tue, 19 Jul 2011, Keith Roberts wrote: To: CentOS mailing list centos@centos.org From: Keith Roberts ke...@karsites.net Subject: Re: [CentOS] [OT] would any of you recommend a ticketing system? On Tue, 19 Jul 2011, Kevin Thorpe wrote: To: CentOS mailing list centos@centos.org From

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Oliver Schad
On Tuesday 19 July 2011 13:32:50 Kevin Thorpe wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. OTRS

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Scott Robbins
On Tue, Jul 19, 2011 at 01:39:08PM +0200, Rainer Duffner wrote: Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe: Hi all, sorry for being OT but would any of you recommend a ticketing system? http://www.bestpractical.com/rt/ - RequestTracker http://www.otrs.org/ - OTRS If you do use RT,

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Scott Robbins
On Tue, Jul 19, 2011 at 09:36:26AM -0400, Scott Robbins wrote: If you do use RT, I have a page I put up after putting it on CentOS 5.5. Most of it is still probably applicable. Of course, putting the link to said page might be useful. (Rough morning.)

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread m . roth
Keith Roberts wrote: On Tue, 19 Jul 2011, Kevin Thorpe wrote: From: Kevin Thorpe kevin.tho...@pibenchmark.com Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Eric Viseur
FWIW, I've been using Indefero for quite a while, might suit some of your needs. It's basically a Google Code clone. 2011/7/19 m.r...@5-cent.us Keith Roberts wrote: On Tue, 19 Jul 2011, Kevin Thorpe wrote: From: Kevin Thorpe kevin.tho...@pibenchmark.com Hi all, sorry for being OT but

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Robert Heller
At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote: Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread Adam Wead
I'd recommend Jira: http://www.atlassian.com/software/jira/ We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread David Lemcoe
osTicket is pretty sweet. On Tue, Jul 19, 2011 at 10:33 AM, Adam Wead amsterda...@gmail.com wrote: I'd recommend Jira: http://www.atlassian.com/software/jira/ We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be

Re: [CentOS] [OT] would any of you recommend a ticketing system?

2011-07-19 Thread David McKendrick
Kayako. Cerberus is another option. Both have visible code when / if modifications are needed, but both are also pay2play. Can't recommend anything beyond those but I've gone through about thirty different systems over the years. On Tue, 2011-07-19 at 12:49 -0400, David Lemcoe wrote: osTicket