Yahoo! blasted for chat room apathy
By Wendy McAuliffe, ZDNet (UK)
November 9, 2000 11:55 AM PT
URL: http://www.zdnet.com/zdnn/stories/news/0,4586,2652022,00.html?chkpt=zdnnstop
Two leading children's charities have lambasted Internet giant Yahoo! for the way it 
runs its Instant Messaging service and chat rooms.

Following an investigation by ZDNet UK News, Nigel Williams, director of Childnet 
International, expressed concern at the way Yahoo! runs adult-rated chats on the main 
screen of its instant chat service, Messenger. Williams is also founder of 
Chatdanger.com, a site looking into the dangers of Internet chat rooms.

Childnet set up Chatdanger.com in October to coincide with the sentencing of Internet 
pedophile Patrick Green.

Williams explained that Chatdanger.com was designed to "raise awareness among children 
and parents about the potential dangers of unmoderated Internet chat rooms, and to 
seek to put pressure on those companies providing chat to do more to protect children."

'Misused' chat rooms But Williams' hopes for companies to adopt a more proactive 
approach to running chat rooms appears to be in direct contrast to Yahoo!'s policy. 
Catherine Taylor, marketing director at Yahoo!, explained Wednesday: "We will only 
take it down (a room or chat area) if it breaks the law or if it is inciting to break 
the law."

While Yahoo!'s chat rooms break no laws, Williams thinks it inappropriate for a 
family-oriented service to allow rooms like "pre-teen sex" and "11 to 19 year old 
sluts" (as displayed on Yahoo! Messenger's chat room list) to be made available to 
children.

John Carr, Internet consultant at NCH Action for Children, says Yahoo!'s policy is 
"completely reprehensible."

"Yahoo! is being very irresponsible, as they know that chat rooms are being misused by 
pedophiles. They are Pontius Pilate, and have washed their hands of this new world 
that they are creating."

Last week, Yahoo!'s Messenger client was upgraded to Version 3.5. On launch, the new 
client highlighted rooms with clear pedophile themes from the opening screen. Chat 
rooms alluding to discussion threads clearly inappropriate for children remain 
accessible. In fact, they're merely one click away from the opening screen to anyone 
using Yahoo! IM; this is despite the fact that days after launch, the company placed 
the rooms deeper into the service.

Yahoo!: Censorship isn't the answer Yahoo! told ZDNet it was working with Childnet in 
educating children about the dangers of using chat rooms. However, for Williams that 
is not enough. "Yahoo! has to recognize that because they are a leading Web site, they 
have a responsibility to set some industry standards on this issue. The nature of 
their chat and their users is of great concern," he said.

Yahoo! maintains that censorship is not the way to deal with the dangers associated 
with using chat rooms. "We wouldn't censor the chat rooms through subjective decisions 
such as someone not liking gays," Taylor said. Taylor reiterated that Yahoo! would 
only remove a room if it was found to contain illegal content.

Yahoo! has confirmed that it does not employ staff to check whether illegal content is 
being posted in its chat rooms.

Recent research by media magazine Campaign Magazine found teenagers to spend an 
average of 191.2 minutes a month on Yahoo! Messenger, making it the most popular 
"site" (sic) in that age group. Taylor said "it has a very high usage amongst teens."

She also insists that Yahoo! discourages children under the age of 13 from registering 
with its products. Childnet is unhappy, however, that the warnings are deeply embedded 
in the text. Williams said he is pursuing the site to have warnings placed higher on 
the service.

"We're waiting for Yahoo! to get back to us about a meeting. I emailed them at the 
beginning of the week. ... We're not going to let this go and we will continue to push 
Yahoo! further."

Following conversations with Yahoo! Wednesday, requests for reaction to Williams' and 
Carr's comments have gone unanswered.



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