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68,000 stranded after Telstra email glitch 
 
Telstra Email 

Copyright 2001 AAP Information Services Pty. Ltd. 
  Nationwide General News; Australian General News 

SYDNEY, March 1 AAP - Almost 70,000 Telstra customers have been 
left stranded in cyberspace after the telecommunications giant was 
hit by a suspected computer virus. 


And the company, Australia's largest Internet service provider, 
could face claims of more than $10 million under its customer 
service guarantee, according to The Australian newspaper. 


Around 68,000 Big Pond users with email accounts beginning with 
I, L or M have literally dropped out of the system, The Australian 
said. 


The number accounts for 10 per cent of Big Ponds overall user 
base, with each customer able to claim $40-a-day if there are 
delays in fixing the fault. 


The newspaper said a virus or computer glitch could have 
affected the three separate servers which carry each of the 
letters. 


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