Are you using kde-telepathy or empathy?
These instructions should work.
https://squaremotion.blogspot.com/2011/11/xmpp-support-for-n9.html
You might also try configuring the account via ktp or empathy instead
of online accounts. some of the configuration files specifying what
services are
Package: telepathy-gabble
Version: 0.18.3-3
Severity: important
Dear Maintainer,
* What led up to the situation?
Attempt to add xmpp account to KDE 5 telepathy
* What exactly did you do (or not do) that was effective (or
ineffective)?
Launch system settings of KDE5, choose
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