The error means that the AVG database failed to initialize. Did you do a
manual upgrade?
One way to try resolve this is to delete all the files in
C:\SmarterMail\declude\scanners\avg\db then restart decludeproc, wait for
the new AVG signature to come down. Once the new signature file is down does
the error go away? If not email supp...@declude.com and we can help you
resolve the problem.
David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
mailto:dbar...@declude.com dbar...@declude.com
-declude -dnsstuff
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Mon
Mariola - Rubén
Sent: Wednesday, February 02, 2011 3:08 PM
To: declude.virus@declude.com
Subject: [Declude.Virus] AVG antivirus did not work
Today I have noticed that my AVG antivirus did not work. I really think a
long time that does not work.
My version of Declude was 4.10.48.
When looking at the file vir0202.log:
02/02/2011 00:02:07.505 453300649.eml Log Level set to MID
02/02/2011 00:02:07.520 453300649 Vulnerability flags = 343
02/02/2011 00:02:07.567 453300649 Error: AVG Initialize Fail (5)
02/02/2011 00:02:07.567 453300649 Scanned: Virus Free [MIME: 2 25857]
02/02/2011 00:02:22.677 453300650 Vulnerability flags = 343
02/02/2011 00:02:22.708 453300650 Error: AVG Initialize Fail (5)
02/02/2011 00:02:22.723 453300650 Scanned: Virus Free [MIME: 2 26260]
I upgraded Declude to version 4.10.58. Still does not run the AVG antivirus.
And the logs are showing the same error.
02/02/2011 20:20:32.574 453317098 Vulnerability flags = 351
02/02/2011 20:20:32.605 453317098 Error: AVG Initialize Fail (5)
02/02/2011 20:20:32.605 453317098 Scanned: Virus Free [MIME: 1 18517]
02/02/2011 20:20:56.043 453317101 Vulnerability flags = 351
02/02/2011 20:20:56.277 453317101 Error: AVG Initialize Fail (5)
02/02/2011 20:20:56.418 453317101 Scanned: Virus Free [Prescan OK][MIME: 2
959768]
I looked at the folder declude\scanners\avg\db and see this:
Directorio de C:\SmarterMail\declude\scanners\avg\db
02/02/2011 20:26 DIR .
02/02/2011 20:26 DIR ..
02/02/2011 20:230 avi7.avg
02/02/2011 20:26 70.627.222 incavi.avm
02/02/2011 20:230 microavi.avg
02/02/2011 20:230 miniavi.avg
4 archivos 70.627.222 bytes
If I stop Declude, I delete these files and I start Declude, after a few
minutes its are recreated with the same sizes.
What is the problem?
Rubén Martí.
Món Mariola, S.L.
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