Would be nice if there was a quick ticket search area in the main
navigation area:
Incoming calls about existing tickets could quick and easy be searched.
Numeric = ticketnumber search
Email address = search on from email address
Regards,
Peter van Beugen
attachment:
Hi Peter,
Sure it would!
There's a similar option in SysConfig that enables a full-text search:
Frontend::NavBarModule###1-Ticket::TicketSearchFulltext
It would give you a full text search in the navbar. Unfortunately, it is
not capable of searching on ticket numbers. There's a enhancement
Hi,
i think it should be easy to implement a ticket-search module:
1. click module
2. widget with input line opens
3. enter either numerical or email
4. do sql search in tickets...
kind regards
Cornelius
Peter van Beugen schrieb:
Would be nice if there was a quick ticket search
OK it works...!!
Indeed NOT for new tickets as in bug:
http://bugs.otrs.org/show_bug.cgi?id=4238
Include ticket number in Fulltext search
I noticed one little strange optical behavior:
In Dashboard the search box is shown smaller than it is in the other modules
(I use Google Chrome)
Regards,
