Hi everybody in this dev community,
I'm been looking for an possibility to fill some freetext fields at
titket compose time with
data form an db lookup.
At my search throught the docu, some forums and mailing lists I
found an beta modul in
the otrs forum, that fits my needs mostly
Hi Aprit,
the information, owner last name, owner first name and so on is not available
in the template per default.
What you have to do:
o In the frontend module (Kernel/Modules/CustomerTicketOverView.pm) you need to
do an lookup to get this data.
o In order to make it accessible via .dtl
Hi Markus,
Well, of course, that's the kind of stuff we do on a very regularly
basis for our customers.
I'll forward your information to our sales people and they will contact you.
Kindest regards,
--
Michiel Beijen
RD
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
Thanks Martin, Now i have a direction to work.I'll definitely try it.
Arpit Gupta
From: Martin Edenhofer m...@otrs.com
Hi all,
I want to be able to display in the AgentTicketZoom page the Comment field
of the queue the ticket is in, and also the customer email address.
I've been trying to figure out how to make that data available in the dtl,
but I can't seem to figure out exactly how to get that information and
