Hi Marko,
Attachments actually are not attached to a ticket itself, but rather to
articles. This means that if you add an article - a note, an email or a
phone conversation - to a ticket, this will also give you the
opportunity to add attachments.
Hope this helps,
--
((enjoy))
Michiel Beijen
I have seen a useful feature on other helpdesk systems at the login
screen - a No Time to Register - Submit a ticket right away option
which just asks for a username and email address and allows the user
to submit a ticket straight away without waiting for a password to be
emailed. In these cases,
