That sounds very interesting.
Check the existing solutions for OPENERP and then go from there
there is a request tracker for openerp,
http://doc.openerp.com/v6.1/technical_guide/crm_configuration.html
there are questions similar to yours here :
Hi guys,
I need to implement the creation of tickets between two different
systems OTRS and I want try to use the functionality of Web Services in
the release 3.1(Ticket:Create).
The logic flow should be as follows:
1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a
selected
Hi Rocco,
While OTRS comes with bundled Web Services for Ticket Creation at the
Provider side, which means you can create tickets in a remote OTRS
system, OTRS currently does not feature a ticket creation module as a
consumer; which means OTRS itself can not (yet) create a new ticket in
a remote
Hi David,
On MySQL performance on Windows would be not that much different from
Linux, the same for mod_perl and Apache. I have a significant amount of
code in the OTRS codebase and Perl itself is typically pretty OS agnostic,
there are very few places where we even have specific code for
Integrate into what part of OpenERP?
I think you need to tell us what you're trying to accomplish first. We might
have a better idea how to respond if you do that.
From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Anup
Kandalkar
Sent: Tuesday, September 25, 2012 1:45 AM
To:
Hi Anup
Well either OpenERP and OTRS uses a web service approach both uses RPC, and
OTRS also offers the Generic Interface, currently Generic Interface provides
operations to remotely Create, Update, Get and Search for Tickets in OTRS.
So if the integration is one way from OpenERP = OTRS it
Hello David,
Thanks to show interest in this integration part.
We know that, to handling e-commerce used the magento integration with
openerp. Similarly i want to perform integration between otrs and openerp.
so that i can handle all the user request in otrs vise-versa.
For that i need to
Hello Carlos,
Thank You very much, to share valuable link with suggestion.
If you will elaborate all of thing, it will more helpful for me.
Now i am try to solve this problem with help of python xml rest library.
Regards,
Anup
On Tue, Sep 25, 2012 at 7:22 PM, Carlos RodrÃguez
