Hello,
I have made a custom implementation based on OTRS 3.1.9
The problem that I encounter is that the company that we will use this
implementation has (now) a strict request to separate the web layer from
the application layer (and database layer). Separate, like in separate
machines.
Any
Having the database on a different box is not much of a problem, of course.
The application itself runs inside a mod_perl process; so if you want
to put the web frontend on a separate box what you should do is put a
reverse proxy in the web zone, this can be a separate machine, and
handle the OTRS
