Hi,
Can you explain what you actually think is wrong, and what you are trying
to achieve?
I don't really understand the issue and as far as I'm concerned the Company
Tickets functionality in the Customer interface works just fine.
--
Mike
On Mon, Nov 26, 2012 at 5:20 PM, Vadim S. Goncharov <vgoncha...@nic.ru>wrote:
> Hi,
>
> I've found that Kernel/Modules/**CustomerTicketOverview.pm still calls:
>
> CompanyTickets => {
> All => {
> Name => 'All',
> Prio => 1000,
> Search => {
> CustomerID =>
> [ $Self->{CustomerUserObject}->**CustomerIDs( User =>
> $Self->{UserLogin} ) ],
> OrderBy => $Self->{OrderBy},
> SortBy => $Self->{SortBy},
> CustomerUserID => $Self->{UserID},
>
> but TicketSearch() routine has stopped to process 'CustomerID' in rev.
> 1.197, it is completely ignored for years ago.
>
> What I was actually trying to do when found this - I was trying to make
> work "My Company Tickets" feature. The intuitive way of setting "company"
> field to group borrowed from LDAP group:
>
> [ 'UserCustomerID', 'CustomerID', 'mail', 1, 1, 'var', '', 0 ],
> [ 'UserCustomerIDs', 'CustomerIDs', 'ou', 1, 1, 'var', '', 0 ],
>
> didn't work...
>
> --
> Vadim Goncharov <vgoncha...@nic.ru> RU-Center
> NET Department http://www.nic.ru
> NET-SYS Group phone:+7(495)737-7646 (ext.4019)
> ______________________________**_________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive:
> http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev>
> To unsubscribe:
> http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev>
>
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
