Hi Martin, I don't understand the second step:
2. **Look for all tickets of invalid customers and set a dummy user.
Why do you need to set a dummy user to that tickets if they are already
deleted?
Thanks a lot
Rafa
2013/2/22 Zeiler, Martin martin.zei...@uni-due.de
Hello,
** **
Hi Rafa,
this point is one of two options I'm thinking about.
Best regards
Martin
Von: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] Im Auftrag von Rafa
Quiñonero Figuerola
Gesendet: Freitag, 22. Februar 2013 10:24
An: Development community of OTRS
Betreff: Re: [dev] How to Delete
Ok, I thought they were 2 different steps, not 2 different options
2013/2/22 Zeiler, Martin martin.zei...@uni-due.de
Hi Rafa,
** **
this point is one of two options I’m thinking about.
** **
Best regards
** **
Martin
** **
*Von:* dev-boun...@otrs.org
Hi Henning,
yes, you are right. This would be the easiest way.
But I'm not very happy with this, because every year 10,000 students are
leaving our university and all would produce empty entries.
I'm not very familiar with databases. Will we run into performance problems, if
there are so many
Hi Juan,
On Fri, Feb 22, 2013 at 10:35 AM, Juan Manuel Clavero Almirón
juanm.clav...@ibsalut.es wrote:
Is there any rule to guess which ticket events come with OldTicketData and
which doesn’t?
Is there any reason to prevent all events to carry this info?
Currently some events have OldData,
Hi Martin,
Zeiler, Martin schrieb am 22.02.2013 13:53:
yes, you are right. This would be the easiest way.
But I'm not very happy with this, because every year 10,000 students are
leaving our university and all would produce empty entries.
I'm not very familiar with databases. Will we run
yes, you are right. This would be the easiest way.
But I'm not very happy with this, because every year 10,000 students are
leaving our university and all would produce empty entries.
I'm not very familiar with databases. Will we run into performance problems,
if there are so many new entries
I am trying to create ticket against SLA. It complains that SLA is invalid field
ErrorCodeTicketCreate.InvalidParameter/ErrorCode
ErrorMessageTicketCreate: Ticket-SLAID or Ticket-SLA parameter
is invalid!/ErrorMessage
Now when I ran this code after adding service, it created ticket
In ITIL, SLAs apply to services or other objects. It doesn't make sense to open
a ticket against just a SLA object; it's a set of rules describing evaluation
parameters, not a failing object itself. Think of it as a Boolean value. You
have to identify what the combination of rule and object the
