Hi, This is an interesting issue. I had a similar problem. In The Netherlands people have a middle name sometimes:
First name: Louis Middle name: van Last name: Gaal The middle name belongs to the last name, you would say "Mr Van Gaal" but some systems store the middle name in a separate field. This is even required for governmental systems. In that case you can get trouble mapping the names to OTRS. It would be the best I think to use the full name function you mentioned, where you can map all fields you want, to create a Full Name field and include it so you can use it in all the places we now have ”UserFirstname UserLastname”. What do you think? Mike Op 5 apr. 2013 13:13 schreef "Juan Manuel Clavero Almirón" < juanm.clav...@ibsalut.es> het volgende: > Hi all, > > In several countries in the world (among them, Spain), people have a first > name (simple or compound) and _two_ family names (one for each parent)... > there are all sort of variations according to family tradition and > nobility, and lately due to different forms of family. > > Now I've been asked to customize OTRS agents to the spanish way: ldap > stores the information and I can retrieve and store it: firstname and > lastname in it usual place (DB->users) and second lastname and any > variation as user preference (DB->user_preferences). > > My problem is how to show it: UserObject->Username is easy to modify, but > is almost never used... and there are too many different places where it's > shown using $QData{"UserFirstname"} $QData{"UserLastname"} > > Anybody has done something similar? > > Kind regards, > Juan Clavero > > OTRS 3.1 on CentOSLinux [Apache and MySQL ] > connected to an Active Directory for Agents and Customers. > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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