Re: [dev] OTRS Suspiciously slow

2013-08-09 Thread Michiel Beijen
Hi Mike, 08/08/2013 21:38 - McMahon Mike wrote: What is going on guys? Where can I start to look at this. It really seems to be the AgentTIcketQueue that causes the most problem (or any view that shows lots of tickets at once). If the queue view is the place where you see most

Re: [dev] OTRS Suspiciously slow

2013-08-09 Thread McMahon, Mike (HQP)
You are correct, it is LDAP and it has to search against three different trees for our three different domains. Unfortunately the way our team (accounts) setup the AD tree it is very dirty and people can be located in many places so the search has to go through many many branches and thus I