Hello Juan,
if you do it like this on the command line you should consider using
perl -I/opt/otrs -I/opt/otrs/Kernel/cpan-lib ...
Best regards,
Martin Gruner
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Geschäftssitz
Best regards,
Martin Gruner
Team Lead R
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Hi Stefano,
this is possible. Just place a file in Kernel/Config/Files/*.pm that looks like
ZZZAAuto.pm (implementing a Load method). $Self in there is the ConfigObject
that you can modify as you wish.
Best regards,
Martin Gruner
Team Lead R
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T: +49 (0
-toolkit.org/docs/manual/VMethods.html#method_replace
Martin Gruner
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Hello Balázs,
this was an error in the console command to gather the strings and has been
fixed in the meantime.
Martin Gruner
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Hello,
please note that there is now a new rel-5_0 branch for OTRS 5. master is
now open again for OTRS 6 development.
Best regards, Martin
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: developing custom SLA/Service escalations and
notifications (Martin Gruner)
2. OTRS 5 development (Martin Gruner)
--
Message: 1
Date: Thu, 27 Nov 2014 13:24:24 +0100
From: Martin Gruner
you can
have a calendar that has everything marked, for the other one just
define all non-business hours as business hours.
Regarding the question from your other mail: with the custom event
handler you can also set a dynamic field.
Good luck!
Best regards, mg
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that your contributions can find
their way into OTRS 5.
Please just let me know via reply on this list.
Thanks and best regards, Martin
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Dear developers,
today I created a release branch rel-4_0 for OTRS 4 which will be
released as stable in a few days. The master branch is open for OTRS 5
development again. All bugfixes should be applied to both branches.
Thanks and best regards,
Martin
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operations in OTRS are not cleanly
reversible. In the case of merges it is particularly so. Your proposal
could be a workaround, but think of a ticket A merged to B, then B to C
etc. DynamicFields could also have been changed in the meantime.
Regards, mg
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and collaboration.
Best regards, mg
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referring to the documentation from other
documents. Previously the URLs always contained the version number and
thus had to be changed.
Regards, mg
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on the documentation site - it will actually appear
to be a part of the customer portal.
If you find any problems there, please let me know.
Regards, mg
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, 2014 at 7:30 AM, Martin Gruner martin.gru...@otrs.comwrote:
Hi Sean, hi Mike,
this is a very interesting, but also challenging project. Essentially
this boils down to adding primary keys to tables that don't have them
yet. There are a few obstacles though:
- The database drivers of OTRS
?
Thanks for clarifying,
Sean
—
Sean
E-mauled from my mobile device; please excuse typos and brevity.
On Tue, Apr 8, 2014 at 3:07 AM, Martin Gruner martin.gru...@otrs.com
mailto:martin.gru...@otrs.com wrote:
Hi Sean,
if you find a simpler way that will work in the OTRS
local clone. No data
will be lost!
- Re-create the PRs that are still relevant.
Please accept my sincere apologies for the overhead this may cause you.
Best regards, mg
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(Martin Gruner)
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Message: 1
Date: Tue, 07 Jan 2014 10:45:42 +0100
From: Martin Gruner martin.gru...@otrs.com
Subject: Re: [dev] hello again every one Im back and have code to
contribute
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with this feature it's still
NOT available in agent zoom view or anywhere in the customer interface.
Will this feature's availability remain the same for the final 3.3.x
release?
Yes.
Regards, mg
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, mg
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/hanneshal/otrs/commit/7fd2878faa129abefc75e0b3b6c770f1afcea55f
regards
Hannes
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regards, mg
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schon einiges in ArticleComposeSign.pm
herausgefunden/korrigiert, bis ich dann sah, dass wohl das Ajax
dazwischenfunkt...
Wie ich sehe, ist die
Am 03.01.2013 11:11, schrieb Martin Gruner:
Dear all,
as we are preparing to migrate the source code of the OTRS framework
(as
a first step) to git
willing to buy that,
if it is the only thing.
Best regards, mg
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you!
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,
Juan Clavero
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F
not practically needing the above, but it
would give me a warm fuzzy feeling to see it working and know I can do that
for the worst case scenario.
/bogdan
On Tue, Sep 11, 2012 at 10:12 AM, Martin Gruner martin.gru...@otrs.comwrote:
Hi Bogdan,
AFAICT you can use Eclipse with the EPIC perl
: http://lists.otrs.org/cgi-bin/listinfo/dev
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appreciate all the hard work!
-Jeff
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://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2011-0456
will there be a patch for the OTRS: 2.2 branch ?
Thanks for info
Cheers
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as a package?
Is there somewhere a discription how to create a package?
Thanks
Thomas Kaltenbrunner
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period of life of an agent/customer 's
session logged to OTRS?
It's possible to change this time??! where?!
Thank'you and sorry for my BAD english but I'm italian!
marco
-Messaggio originale-
Da: dev-boun...@otrs.org per conto di Martin Gruner
Inviato: mar 13/07/2010 16.56
A: dev
causes security problems, and we therefore must limit
its use as much as we can.
To sum up: *don't use $Data unless you have to*! This applies to all
areas of development at OTRS, not just the framework itself.
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