Hi Rocco,
I'm not aware of any package that is available for free and adds the
capability to the customer interface to link ci's to tickets. This
functionality would be really useful though.
--
Michiel
On Fri, Aug 1, 2014 at 10:10 AM, Rocco Tocci rocco.to...@tbsit.com wrote:
Thanks Michiel,
Thanks Michiel, as usual your responses are quick and decisive.
In some cases, the definition of new classes associated with an ad hoc
group can solve my functional requirement.
Michiel, I ask you if know a free package that allow ,in the customer
interface ticket, to link the CIs associated
Good day to all,
Are you aware if there are any plugins or extensions, eventually also
for a fee, that allow to authorize the view of the CMDB for Agents?
In this particular case I need to profile the agents according to the
Configuration Item associated with a Customer Company.
For example,
Hi Rocci, this is not a standard feature. More multi-tenancy in OTRS would
be great though.
The only current framework possibility you'd have is to restrict access
based on CMDB classes.
--
Michiel
On Mon, Jul 28, 2014 at 2:10 PM, Rocco Tocci rocco.to...@tbsit.com wrote:
Good day to all,
Are
