Hi guys,
I need to implement the creation of tickets between two different
systems OTRS and I want try to use the functionality of Web Services in
the release 3.1(Ticket:Create).
The logic flow should be as follows:
1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a
selected
Hi Rocco,
While OTRS comes with bundled Web Services for Ticket Creation at the
Provider side, which means you can create tickets in a remote OTRS
system, OTRS currently does not feature a ticket creation module as a
consumer; which means OTRS itself can not (yet) create a new ticket in
a remote
