This is my first implementation on Linux and I'm having some troubles...
I've just edited the AgentTicketPhone.dtl but I can't save it... I guess its
because the OTRS process are running (just a guess hehe). The file appears with
a big lock on it.
I'm using OTRS 3.1.7 with UBUNTU Linux
I created a new Ticket Dynamic Field and activated on the customer interface
(its a 'date' field). Now, from the agent interface, how does the agent see the
value that was introduced on the customer dynamic field?. At first I thought
that it would show on the Ticket Information panel on the
,
you have to activate the DynamicField too in SysConfig in section:
Subgroup: Frontend::Agent::Ticket::ViewZoom
elements: 11
Group: Ticket
Element: Ticket::Frontend::AgentTicketZoom###DynamicField
Key - Value
DynamicField_Name - 1
Guillermo Alberto Rosas Pereira guillermo.ro...@softtek.com
ho...@rezab.eumailto:ho...@rezab.eu
Try this http://doc.otrs.org/3.0/en/html/acl.html.
Kind regards
Jan
2013/8/27 Guillermo Alberto Rosas Pereira
guillermo.ro...@softtek.commailto:guillermo.ro...@softtek.com
I have several ticket STATES, which for type OPEN are:
• Open successful
the state OPEN SUCCESFUL like following? (In my ACL
this works.)
...
Possible = {
# possible ticket options (white list)
Ticket = {
State = ['OPEN SUCCESFUL'],
},
},
};
Guillermo Alberto Rosas Pereira
guillermo.ro...@softtek.commailto:guillermo.ro...@softtek.com 28.08.2013
00:13
Thanks guys! Here
= { # possible ticket options (white list)
Ticket = { State = ['expired'], }, }, }; # Ende: ACL Meldung schliessen
Guillermo Alberto Rosas Pereira guillermo.ro...@softtek.com
28.08.2013
16:32
Actually, I just need it to work on AgentTicketPhone. The objective is to force
our users to select ONLY one
