[dev] Quoting of data in HTML

causes security problems, and we therefore must limit its use as much as we can. To sum up: *don't use $Data unless you have to*! This applies to all areas of development at OTRS, not just the framework itself. Regards, -- Martin Gruner Developer RD OTRS AG Europaring 4 94315 Straubing T: +49

Re: [dev] life period of a user session

period of life of an agent/customer 's session logged to OTRS? It's possible to change this time??! where?! Thank'you and sorry for my BAD english but I'm italian! marco -Messaggio originale- Da: dev-boun...@otrs.org per conto di Martin Gruner Inviato: mar 13/07/2010 16.56 A: dev

Re: [dev] Need a little help for dev start

as a package? Is there somewhere a discription how to create a package? Thanks Thomas Kaltenbrunner -- Martin Gruner Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751

Re: [dev] Upgrade from 3.0Beta1 to 3.0BetaX

- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Developer RD OTRS AG Europaring 4 94315 Straubing T: +49

Re: [dev] CVE-2011-0456

://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2011-0456 will there be a patch for the OTRS: 2.2 branch ? Thanks for info Cheers -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg

Re: [dev] Convert a SQL script to SOPM DatabaseInstall

/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg

Re: [dev] Patchfiles

appreciate all the hard work! -Jeff ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG

Re: [dev] Help me, and guide me

: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065

Re: [dev] How can I setup a dev environment for OTRS?

___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F

Re: [dev] How can I setup a dev environment for OTRS?

not practically needing the above, but it would give me a warm fuzzy feeling to see it working and know I can do that for the worst case scenario. /bogdan On Tue, Sep 11, 2012 at 10:12 AM, Martin Gruner martin.gru...@otrs.comwrote: Hi Bogdan, AFAICT you can use Eclipse with the EPIC perl

Re: [dev] ACL - How do they work?

you! -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André

Re: [dev] Unicode sorting

, Juan Clavero ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing

[dev] Test migration to git

willing to buy that, if it is the only thing. Best regards, mg -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065

Re: [dev] Test migration to git

schon einiges in ArticleComposeSign.pm herausgefunden/korrigiert, bis ich dann sah, dass wohl das Ajax dazwischenfunkt... Wie ich sehe, ist die Am 03.01.2013 11:11, schrieb Martin Gruner: Dear all, as we are preparing to migrate the source code of the OTRS framework (as a first step) to git

[dev] Maintenance branch for OTRS 3.2 created

regards, mg -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André

[dev] Critical bug

-- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann

Re: [dev] Pull Request: Max Value to Dynamic Fields in AgentTicketZoom via Sysconf

/hanneshal/otrs/commit/7fd2878faa129abefc75e0b3b6c770f1afcea55f regards Hannes ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin

Re: [dev] alter database SOPM

, mg -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André

Re: [dev] Availability of customizable columns in various grids from v3.3.0

with this feature it's still NOT available in agent zoom view or anywhere in the customer interface. Will this feature's availability remain the same for the final 3.3.x release? Yes. Regards, mg -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0

Re: [dev] Dev API missing from http://dev.otrs.org for v3.2.x

://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751

Re: [dev] OTRS Ajax/JSON Issues

: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg

Re: [dev] hello again every one Im back and have code to contribute

://lists.otrs.org/cgi-bin/listinfo/dev ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG

Re: [dev] Question related to code contribution :: dev Digest, Vol 34, Issue 5

(Martin Gruner) -- Message: 1 Date: Tue, 07 Jan 2014 10:45:42 +0100 From: Martin Gruner martin.gru...@otrs.com Subject: Re: [dev] hello again every one Im back and have code to contribute

[dev] All active pull requests for OTRS need to be recreated

local clone. No data will be lost! - Re-create the PRs that are still relevant. Please accept my sincere apologies for the overhead this may cause you. Best regards, mg -- Martin Gruner Senior Developer RD OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I

Re: [dev] OTRS on SQL Azure: Question regarding DB Scripts

, 2014 at 7:30 AM, Martin Gruner martin.gru...@otrs.comwrote: Hi Sean, hi Mike, this is a very interesting, but also challenging project. Essentially this boils down to adding primary keys to tables that don't have them yet. There are a few obstacles though: - The database drivers of OTRS

Re: [dev] OTRS on SQL Azure: Question regarding DB Scripts

? Thanks for clarifying, Sean — Sean E-mauled from my mobile device; please excuse typos and brevity. On Tue, Apr 8, 2014 at 3:07 AM, Martin Gruner martin.gru...@otrs.com mailto:martin.gru...@otrs.com wrote: Hi Sean, if you find a simpler way that will work in the OTRS

[dev] OTRS manuals and API documentation improved

on the documentation site - it will actually appear to be a part of the customer portal. If you find any problems there, please let me know. Regards, mg -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com

Re: [dev] Status for apache httpd 2.4 and mod_perl

: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB

[dev] Stable URLs in documentation

referring to the documentation from other documents. Previously the URLs always contained the version number and thus had to be changed. Regards, mg -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com

[dev] Japanese admin manual; documentation management on www.transifex.com

and collaboration. Best regards, mg -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard

Re: [dev] Update OTRS js libs

/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand

Re: [dev] Undoing merge operations

operations in OTRS are not cleanly reversible. In the case of merges it is particularly so. Your proposal could be a workaround, but think of a ticket A merged to B, then B to C etc. DynamicFields could also have been changed in the meantime. Regards, mg -- Martin Gruner Senior Developer RD OTRS AG

Re: [dev] Unused code?

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065

[dev] Release branch for OTRS 4

Dear developers, today I created a release branch rel-4_0 for OTRS 4 which will be released as stable in a few days. The master branch is open for OTRS 5 development again. All bugfixes should be applied to both branches. Thanks and best regards, Martin -- Martin Gruner Senior Developer RD

Re: [dev] developing custom SLA/Service escalations and notifications

you can have a calendar that has everything marked, for the other one just define all non-business hours as business hours. Regarding the question from your other mail: with the custom event handler you can also set a dynamic field. Good luck! Best regards, mg -- Martin Gruner Senior Developer

[dev] OTRS 5 development

that your contributions can find their way into OTRS 5. Please just let me know via reply on this list. Thanks and best regards, Martin -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad

Re: [dev] dev Digest, Vol 44, Issue 6

: developing custom SLA/Service escalations and notifications (Martin Gruner) 2. OTRS 5 development (Martin Gruner) -- Message: 1 Date: Thu, 27 Nov 2014 13:24:24 +0100 From: Martin Gruner

Re: [dev] Question regarding Outputfilter in OTRS 4.0

/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr

Re: [dev] Contributing otrs.AddCustomerCompany.pl

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065

Re: [dev] Unlocking tickets of invalid agents

://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt

Re: [dev] Please update i18n .pot file

/listinfo/dev -- Martin Gruner Senior Developer RD OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild

[dev] OTRS 5 branch created

Hello, please note that there is now a new rel-5_0 branch for OTRS 5. master is now open again for OTRS 6 development. Best regards, Martin -- Martin Gruner Senior Developer R OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com

Re: [dev] Baselink -Customer?

-toolkit.org/docs/manual/VMethods.html#method_replace Martin Gruner Team Lead R OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender

Re: [dev] Missing strings from translation files

Hello Balázs, this was an error in the console command to gather the strings and has been fixed in the meantime. Martin Gruner Team Lead R OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad

Re: [dev] Config.pm question

Hi Stefano, this is possible. Just place a file in Kernel/Config/Files/*.pm that looks like ZZZAAuto.pm (implementing a Load method). $Self in there is the ConfigObject that you can modify as you wish. Best regards, Martin Gruner Team Lead R OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0

Re: [dev] Config.pm question

Best regards, Martin Gruner Team Lead R OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: Andr

Re: [dev] weird problem with INC in GenericInterface modules

Hello Juan, if you do it like this on the command line you should consider using perl -I/opt/otrs -I/opt/otrs/Kernel/cpan-lib ... Best regards, Martin Gruner Team Lead R OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz