Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

2015-04-08 Thread Moritz Lenz
On 04/08/2015 07:57 AM, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and

Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

2015-04-08 Thread Ali Umair
Browser version is Firefox 13.0.1 On 4/8/2015 12:09 PM, Moritz Lenz wrote: On 04/08/2015 07:57 AM, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* -

Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

2015-04-08 Thread Ali Umair
My otrs application run on single node fine, but when run otrs application on nodes two nodes for load balancing, after that i am getting this exception on login page. I try to execute script of deletecache, loadcache and rebuild config but error is still persist... Ali On 4/8/2015 12:34 PM,

Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

2015-04-08 Thread Renee B
Did you upgrade your OTRS or is it the initial installation? On 08.04.2015 07:57, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver

Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

2015-04-08 Thread Johannes Nickel
There you have your problem. OTRS minimizes the JS and CSS Files, these files are generated via local scripts, each per machine. It's the same for the cache files and scripts. You can't yours simply load balance OTRS. There are several steps you have to look after. Regards On Wednesday, April

Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

2015-04-08 Thread David Boyes
Especially for this scenario, since version 3.3.5 the otrs.LoaderCache.pl script has the --generate option. Run it on both nodes; and you will be able to log in just fine. You could call via a cron job or after installs and upgrades on all your nodes. But as Johannes mentioned, to do a

Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

2015-04-08 Thread Michiel Beijen
Hi David, On Wed, Apr 8, 2015 at 9:24 PM, David Boyes dbo...@sinenomine.net wrote: I have some updates that eliminate most of the local filesystem references, but it would take some updating to get to the current release. I took the approach of referencing blobs in a database table and