Hi Renée,
are you sure custom Skins (Output\HTML) should go under Custom? It never
actually worked for me this way either, and sounds as if it would go head
to head against what the dev doc says about Skins:
http://otrs.github.io/doc/manual/developer/3.3/en/html/skins.html
I have a modified
Hi!
Am trying to bring some time accounting customizations forth from OTRS
HelpDesk 3.3.9 to 4.0.3 and quite surprisingly it does not seem to work in
a reliable fashion -- this is the weird part.
The business aim is to send a grand total of all the times accumulated on a
ticket to the customer
