Re: [dev] Dev API missing from http://dev.otrs.org for v3.2.x

2013-09-24 Thread Renee B
You can find the API docs at http://otrs.perl-services.de/docs/ On 24.09.2013 11:16, Bogdan Iosif wrote: Hi, Navigating http://dev.otrs.org I noticed that updates for dev API are missing for v3.2.x (seems it happened since source control was moved to github). Where was this info extracted

Re: [dev] OTRS Ajax/JSON Issues

2014-01-02 Thread Renee B
On 02.01.2014 15:58, Dan Stover wrote: Error during AJAX communication. Status: error, Error: Internal Server Error What does the webserver error log say? You should find more information there. - Renée -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository:

Re: [dev] manual file change result in package error

2014-07-02 Thread Renee B
You can save your customized template as Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl All files (modules and templates) in Custom/Kernel/ have a higher precendence than those in Kernel/ - Renée On 02.07.2014 16:13, Jon Legarrea Oteiza wrote: Hi, I upgrade to OTRS 3.3.8 and

Re: [dev] Antw: Re: manual file change result in package error

2014-07-02 Thread Renee B
Hi Jo, On 02.07.2014 17:12, Josef1 Penzkofer wrote: Hi Renée, and this works properly? yes. This should even work in OTRS 3.2.x (maybe not for templates, I can't remember when that was fixed). Yesterday I wrote an E-Mail to otrs...@otrs.org because I made changes in file

Re: [dev] Antw: Re: manual file change result in package error

2014-07-03 Thread Renee B
On 03.07.2014 15:01, Peter Krall wrote: Hi Renée, are you sure custom Skins (Output\HTML) should go under Custom? It never actually worked for me this way either, and sounds as if it would go head to head against what the dev doc says about Skins:

Re: [dev] [OTRS] JavaScriptError: Cannot call method 'Init' of undefined

2015-04-08 Thread Renee B
Did you upgrade your OTRS or is it the initial installation? On 08.04.2015 07:57, Ali Umair wrote: Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver

Re: [dev] New Module doesn't work

2015-10-29 Thread Renee B
Did you check if there is a JavaScript error? Was the form submitted? Kind regards, Renée -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de ___ OTRS mailing list: dev - Webpage: http://otrs.org/

Re: [dev] Antw: Re: New Module doesn't work

2015-10-29 Thread Renee B
Do you know the "Developertools" that are shipped with most browsers. In Firefox you can start it with Strg+Shift+i and in IE with F12. There you can find a console and something like "network" or "network analysis"... Am 29.10.2015 um 15:46 schrieb Josef1 Penzkofer: > Hi Renée, > > how could I

Re: [dev] New module doesn't work

2015-09-14 Thread Renee B
Hi Sepp, can you post the code? *) In your config file, you should replace "Frontend::Module###AgentTicketPhone" with "Frontend::Module###AgentQuickticketMaske" *) You shouldn't need the module in Kernel/System as you do not work with a new database table. *) Replace all "AgentTicketPhone" with

Re: [dev] Package building error on OTRS 5

2016-03-19 Thread Renee B
The command should look like this: su -c "/opt/otrs/bin/otrs.Console.pl Dev::Package::Build --source-path ./LynxCustomersAddOn.sopm --target-directory /tmp --module-directory ." -s /bin/bash otrs Am 18.03.2016 um 09:35 schrieb Finetti, Stefano: Maybe because the PackageIsDownloadable is

Re: [dev] weird problem with INC in GenericInterface modules

2016-04-25 Thread Renee B
To have the correct order of the directories in @INC, it should be $ perl -I/opt/otrs/Custom -I/opt/otrs -I/opt/otrs/Kernel/cpan-lib ... - Renée Am 25.04.2016 um 16:54 schrieb Vorländer, Martin: Hi all, or even $ perl -I/opt/otrs -I/opt/otrs/Kernel/cpan-lib -I/opt/otrs/Custom ... cu,