help desk software

2011-05-10 Thread Eric Chadbourne
Hi all. I need to create a tech support dept for a medium size non-profit. What ticket software would you suggest? Thanks! -- Eric Chadbourne ___ Discuss mailing list Discuss@blu.org http://lists.blu.org/mailman/listinfo/discuss

Re: All-in-one touch screen computers

2011-05-10 Thread Ian Stokes-Rees
Would installing Linux on such a machine take away most of the advantage to the touch screen? (These machines typically come bundled with things like photo viewing apps and the like that are purposely designed for touch screen interaction.) Anyone tried Linux on one of these? I can't

Re: help desk software

2011-05-10 Thread Matt Shields
On Tue, May 10, 2011 at 10:00 AM, Eric Chadbourne eric.chadbou...@gmail.com wrote: Hi all. I need to create a tech support dept for a medium size non-profit. What ticket software would you suggest? Thanks! -- Eric Chadbourne ___ Discuss

Re: help desk software

2011-05-10 Thread Dan Ritter
On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: Hi all. I need to create a tech support dept for a medium size non-profit. What ticket software would you suggest? The only problem I've ever encountered using RT is getting people to use it when they've never used ticketing

Re: help desk software

2011-05-10 Thread Eric Chadbourne
On 05/10/2011 10:47 AM, Dan Ritter wrote: On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: Hi all. I need to create a tech support dept for a medium size non-profit. What ticket software would you suggest? The only problem I've ever encountered using RT is getting people

Re: Ubuntu 11.04 and Unity

2011-05-10 Thread Jarod Wilson
On May 10, 2011, at 1:45 AM, Tom Metro wrote: ... I've also never liked the Mac-style menus on the top of the screen rather than in the window title bar. It strikes me as a UI decision that doesn't scale well. It was fine when the Mac meant the beige toaster with its 9 display, but when

Re: help desk software

2011-05-10 Thread Derek Martin
On Tue, May 10, 2011 at 10:47:12AM -0400, Dan Ritter wrote: On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: Hi all. I need to create a tech support dept for a medium size non-profit. What ticket software would you suggest? The only problem I've ever encountered using

Re: help desk software

2011-05-10 Thread Matt Shields
On Tue, May 10, 2011 at 12:36 PM, Derek Martin inva...@pizzashack.orgwrote: On Tue, May 10, 2011 at 10:47:12AM -0400, Dan Ritter wrote: On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: Hi all. I need to create a tech support dept for a medium size non-profit. What

Re: Ubuntu 11.04 and Unity

2011-05-10 Thread Matthew Gillen
On 05/10/2011 11:17 AM, Jarod Wilson wrote: Another pro to consider: menus aren't duplicated needlessly across multiple instances of the same program. Part of this has to do with how processes are launch in, say, gnome, vs. in Mac OS X. Two gnome terminal windows == two different applications,

Re: help desk software

2011-05-10 Thread Eric Chadbourne
On 05/10/2011 06:02 PM, Randy wrote: At one company, I customized the help desk application so that it could be used by the call center to track shareholder issues. That is cool! - Eric C. ___ Discuss mailing list Discuss@blu.org

Re: Ubuntu 11.04 and Unity

2011-05-10 Thread Tom Metro
Jarod Wilson wrote: Another pro to consider: menus aren't duplicated needlessly across multiple instances of the same program. Visual duplication or resource duplication? Part of this has to do with how processes are launch... Two gnome terminal windows == two different applications, each

Re: All-in-one touch screen computers

2011-05-10 Thread Tom Metro
Mark Dúlcey wrote: I can't imagine that current Linux distros would work well, as they have no touch screen UI. What might work would be a port of one of the variants of Linux designed for mobile phones (Android, or maybe even MeeGo if anybody is still working on that). A tablet flavor