Re: [tdf-discuss] Re: LibreOffice Forums Categories Proposal
Hi Christian, See inline below. Best regards, Lucian --- Lucian Oprea Telefon: 0745 592602 Pe 28.09.2012 01:18, Christian Lohmaier a scris: Hi Marc, *, On Thu, Sep 27, 2012 at 10:38 PM, Marc Paré m...@marcpare.com wrote: Le 2012-09-27 08:11, Christian Lohmaier a écrit : On Thu, Sep 27, 2012 at 7:33 AM, Marc Parém...@marcpare.com wrote: Users who have problems with installs generally do not come to a forums/list with the idea that the be directed to a tutorial, they are more interested in advice with a real person. Tutorials are nice as extra resource, but the primary reason for a user who has come to a forums for installation help is to get help by an informed person, which is what we are offering. Oh, you're oversimplifying things here, while of course the goal is that people get help by informed person, just creating separate categories will not magically assure this. for Christian I prefer an forum for help and not an tutorial. The tutorial is a good ideea for a suplimentar resource. * Catch-all/General (also the place to ask installation/configuration problems if not covered by the tutorials) - might even consider to put Base into this forum as well. For installation related questions, people can be asked in a sticky to prefix their topics with [win] [lin] [mac] (, [sol], [and] [ios],...) We tried to do this on the contributor mailing lists and the results are that even the contributors do not do this. I'll scream the next time someone comes with a but on mailinglist.. argument. For heavens sake: We're setting up a forum because it is *NOT* a mailinglist. On a mailinglist new posters don't see existing posts. While they could visit the archives, they usually don't, and existing posts cannot be modified. So when someone doesn't follow the rules, it cannot be corrected. This is all the opposite for forums. When people see the tag being used, they'll use it. If it is forgotten once, a moderator will add it. Coming with the argument that it is more work for moderators is only halfway true. Moderators are initially expected to scan every message that is posted for valid content/whether it matches the forum it was posted in or needs to be moved. So the more in effort is in actually editing the topic. But that IMHO is a rather small burden. So, if the people engaged in the project do not follow this rule, how could we justify asking users to do follow this rule? Again: It is the moderators' job that the forum rules are followed. And contrary to mailinglists, those rules are enforceable. In a well maintained forum you'll see many existing topics following that schema. And if the person asking a new question is not mentally retarded, he might get the idea just by viewing the existing topics, without having read the sticky post/some rules on a separate page. I find it easier to categorize the forums to make it easier on both the users and moderators-helpers; thereby making prefixes unnecessary. Empty forums / forums with only a handful posts are a nuisance. But hey, that's exactly the reason I didn't want to be coordinator, but leave the decision to someone else :-) for Christian Some forums will be empty if they can delete. [...] Whether a forums has fewer questions are not, IMO, is not a good reason to combine them. I personally disagree on this. Within the OOo-Project there were many such dead mailinglists, and that just lead to people posting to more general lists just to reach more people, either leaving out the dedicated mailinglist completely, or only including it in cc. And yes, now I did myself come up with but on mailinglists argument :-) puts head onto pillow ans screams/ ciao Christian -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.documentfoundation.org/www/discuss/ All messages sent to this list will be publicly archived and cannot be deleted
[tdf-discuss] [proposal] [QA-WE Essen 2012] Bug submission API - How to improve the current system
Hello all! During the German QA meeting some ideas developed. To cut it short, we came to the conclusion, that a Bug Submission API (BS-API) would be very helpful. I made a graphic (http://goo.gl/dHWhu) which should demonstrate a possible solution ( in this very diagram the green field is the goal, and the red one an error. The dark blue rectangle is the start, the light blue ones represent dialogues. If there are any questions, don't hesitate and ask at the QA mailinglist.(Please don't replay on any other list --- thanks). This diagram should be a program flow chart and visualize every step, how a bug report could be semi-automatic reported. The platform for reproducing, creating a step by step introduction how to reproduce the bugs. Only experts have assess to bugzilla. [@freedesktop.org Account related permissions are impossible -- Sorry Florian E.] Every language can have its own ML for doing that (IMHO the users@ ML is a great place for doing that) This would simplify bug submission for the end user and the frustration of both, QAler and end-user when a bug has not been touched for a long time OR the end user doesn't give needed input. Reaching ~200 words of description, first let me thank you reading all this stuff and thinking about that. So, now be prepared for the result of a test right from the German discuss ML or simply answer ;) - I want to extend the idea more, if I get positive input by the way ;) As said above this idea developed during the QA weekend. I had time to think about it and due to the fact that I found 2 nice bugs, which I mailed at the German discuss ML. All in all I wanted to submit 2 bugs in 3 minutes, so the reports where, let's say it polite, short and contained some useful information, but not all (That's because I had to less time). So after 36h here are the results: Productive work has been done and one bug couldn't be reproduced by anyone, including me, the second one could not be reproduced, but I still can reproduce it on a German paralle installation @ Win 7 x64 on a different PC, but I think that will work... So, I will stop now. If I continue writing nobody will be interested in reading this ;). If there s any question feel free to ask at the QA ML. libreoffice...@lists.freedesktop.org mailto:libreoffice...@lists.freedesktop.org (Maybe I have missed an important point, sorry for that, but the email is currently to long, too...) Yours Florian R. -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.documentfoundation.org/www/discuss/ All messages sent to this list will be publicly archived and cannot be deleted
[tdf-discuss] user qestions, where should they go now?
Another usere has stumbled into the development list [1]. Clearly, he needs to be directed elsewhere, but I am unsure where to direct him. The situation w.r.t. forums seems to be in flux, and I am reluctant to send him to a mail list that I not follow myself. Is there a simple answer? Thanks, Terry. References -- [1] http://lists.freedesktop.org/archives/libreoffice/2012-October/039289.html -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.documentfoundation.org/www/discuss/ All messages sent to this list will be publicly archived and cannot be deleted
Re: [tdf-discuss] user qestions, where should they go now?
User mailing list is where he/she should go for now. Forum is in the makings now but until then us...@global.libreoffice.org or IRC chat at #libreoffice Regards, Joel On Wed, Oct 3, 2012 at 10:10 AM, Terrence Enger ten...@iseries-guru.comwrote: Another usere has stumbled into the development list [1]. Clearly, he needs to be directed elsewhere, but I am unsure where to direct him. The situation w.r.t. forums seems to be in flux, and I am reluctant to send him to a mail list that I not follow myself. Is there a simple answer? Thanks, Terry. References -- [1] http://lists.freedesktop.org/archives/libreoffice/2012-October/039289.html -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.documentfoundation.org/www/discuss/ All messages sent to this list will be publicly archived and cannot be deleted -- *Joel Madero* LibO QA Volunteer jmadero@gmail.com -- Unsubscribe instructions: E-mail to discuss+h...@documentfoundation.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.documentfoundation.org/www/discuss/ All messages sent to this list will be publicly archived and cannot be deleted
