Cross Posted. When: Tuesday April 14, 2009 at 6:45pm Where: The Werks, 45 Church Road, Hove, UK, BN3 2BE Info: http://upcoming.yahoo.com/event/2137111
This looks like it's going to be a thought-provoking session with lots of issues to discuss. Speakers: Filip Healy & GiGi Demming from Amberlight Filip and GiGi are both principals at Amberlight Partners. Amberlight is a London based User Experience Consultancy. Clients include Apple, Microsoft, Sony and O2. * It’s becoming increasingly popular for large companies to bundle together a range of services such as broadband, mobile and TV. While this can result in lower prices for customers, how does it really impact the customer experience? * Amberlight has engaged in a number of service design projects that have looked at this very problem – how can these bundled but disparate services be aligned in a manner that presents a coherent, ‘joined up’ feel for the customer? * In this presentation, Amberlight will talk about their learnings, and will lay bare some of the key questions that you need to think about when dealing with this tricky service design problem. -- Regards, Danny Hope 07595 226 792 @yandle ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
