You could always outsource this. A friend of mine outsource her
customer service to online desk or odesk. She was able to hire
somebody from the Philippines for 1-5 dollars/hour, just make sure
you choose the right person, who understand the business, who
communicates well and who had experienced.
Thanks guys.
Well even really I was looking at even simpler solutions and
supporting data, mainly with an aim to justify/explain/promote
spending on website maintenance and development during the recession
what with budget cuts and all.
Clearly a website that is neglected causes a huge amount
Hi Elizabeth:
A starting point - Customer Support on the Web: Don't Call Us,
We'll Call You
With some references at the end of the article -
http://www.uxmatters.com/mt/archives/2007/11/customer-support-on-the-web-dont-call-us-well-call-you.php
rgds,
Dan
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Hi Elizabeth,
At my company, we integrated RightNow web solution a while ago. I
can't tell you exactly how much money we save, but it works not bad
at all. You can see here some examples that make sense:
http://www.rightnow.com/crm-suite-web-self-service.php
I don't know if it's possible to
I assume you mean automated systems, not paying someone to answer
emails versus answering the phone.
It comes down to implementation. But don't expect more than a 10%
drop overall. And that is if you've done really well.
There are a lot of reasons for this, but the primary one is that if
you
Good morning!
Does anyone please have/know where to find up-to-date info on how
much a website can save a company money by reducing the number of
calls made to customer service? Or a comparative of online customer
service costs vs telephone.
I know I've seen stuff like this somewhere, if only I